At Sekure, we know better than to rely on one-size-fits-all credit card processing fee structures or point of sale system bundles. Instead, our Payment Experts analyze every possible option available and craft a solution that best fits your unique needs. Representing thousands of merchants each month, Sekure puts you in a unique position to take advantage of exclusive rates and other benefits only available through our partnerships.We are not payment processors. This means our Payment Experts are able to provide straightforward advice about rates and equipment. We’re passionate about helping business owners, and through our Rate Sekurity Guarantee® , we’ll find you the best solutions and lowest rates possible for your unique needs.Let's get started
Written by the business, not verified by us.Sekure Payment Experts (sekuremerchants.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Business Services and its reputation is excellent. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 82% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the helpful and knowledgeable staff for guiding them through the onboarding process and ensuring system setups run smoothly. People deeply appreciate the exceptional customer support, noting that representatives are always accessible, polite, and dedicated to resolving technical issues quickly. Users find the platform user friendly, reliable, and efficient for handling daily transactions without unnecessary interruptions in revenue. Some reviewers were not happy with unexpected costs, mentioning problems regarding payment processing fees and difficulties with contract terminations. A few customers also mentioned operational challenges with tracking grouped deposits or managing inconsistent system batch times.
Auto-generated from all reviews of this business. For reference only.Absolutle friendly and knowledgeable service with answers to all questions !!! A great group of folks !!!!!
Hi Bobby, thank you so much for your thoughtful and enthusiastic feedback! We’re absolutely delighted to hear about your positive experience with our team.
Hi Manny, thank you for your review. We're very happy to hear your feedback!
The rate we are being charged is a lot more than what was promised. I have been calling and emailing for a few days to discuss this and no one responds. The company was eger to help with the setup (which was 2 months longer than what was told) but now we are not being supported when things are not as promised. Very disappointed.
Hi Gina, thank you for bringing this to our attention. We sincerely apologize that you were not able to speak with someone right away. We are glad to see that our team reached out to you shortly after we heard from you to review your account and address your concerns. Your dedicated Payment Expert is monitoring your account and will follow up with you as arranged. Please let our team know if there is anything else we can assist with in the meantime, or contact us at [email protected].
I had a great experience working with Sekure Payment Experts. The process was smooth, professional, and very well explained from the beginning. Their team was responsive, knowledgeable, and always available to answer any questions I had. What I appreciated the most was their transparency and efficiency. Everything was handled in a timely manner, and I felt confident throughout the entire process. I highly recommend their services to anyone looking for reliable and professional payment solutions.
Hi Klenlyn, thank you for the positive feedback, we're thrilled to hear that Ramon provided such exceptional support during your transition.
Keeping us informed and following up.Great customer service, very helpful and knowledgeable about their products.
Hi Teresa, thank you so much for your kind words! We're thrilled to hear that our follow-up and communication have made such a positive impression.
Juan Capera was quick to respond to my need and easy to work with. He connected me with the right help and followed through. I appreciate his quick response and professionalism.
Hi Alice, thank you for your feedback, we're happy to hear our team were able to support your business efficiently!
Hi Thaddeus, thank you so much! We're thrilled to hear that your experience was smooth and positive.
Honestly it was the ability to get me the equipment I need and their customer service is impeccable. On time and efficient.
Hi Franco, it's great to hear that our team's work meet your expectation. Thank you for your feedback.
Keelan did a great job getting us set-up. Very patient with our questions and ready to answer every question we had. It was a great business transaction!
Hi Jim, thank you for your review. We're very happy to hear your feedback!
My rep Josh Scheidler was very informative and always following up with me to make sure I understood the whole process with Sekure Merchants. He answered my questions promptly.
Hi Lori, it's great to hear that Josh's work meet your expectation. Thank you for your feedback.
Easy and safe system to use. Customer service excellent.
Hi Mo, thank you so much! We're thrilled to hear that your experience was smooth and positive.
Mohammed was truly concerned with the issues I was having, and would not get off the line until all issues were resolved. He was patient and helpful.
Hi Bruce, thank you for your kind words! We're thrilled to hear that Mohammed provided you with amazing customer service and we met your expectation.
I recently reached out for assistance with my credit card machine, and I couldn’t be more satisfied with the level of customer service I received from Michael Harry. The representative was professional, patient, and extremely knowledgeable. He took the time to walk me through the issue step by step, making sure I fully understood the process and felt confident moving forward. What stood out most was his willingness to go above and beyond to ensure everything was resolved quickly and efficiently. I never felt rushed, and all of my questions were answered thoroughly. Thanks to your support, my machine is now working perfectly, and my business operations were able to continue without disruption. Excellent service like this truly makes a difference. I highly recommend their support team to anyone in need of reliable and efficient assistance.
Hi Sharon, thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that Michael provided such exceptional support during your transition.
My agent saf helped me understand what I was getting and so far so good.
Hi Donald, thank you for your review. We're very happy to hear your feedback!
From our initial phone call for information, the delivery of the credit card terminal, customer service with any questions, and the daily reports. We have had a positive experience from the beginning.
Hi Rene, thank you for your positive feedback. We're thrilled to hear that your experience with Sekure was smooth and professional.
Our payment support expert Carlos Lima has been a great help. He is always accessible when we have questions or have any issues. One of our systems was down and he made sure that our business was able to continue functioning like normal. Highly recommend!
Hi Taci, thank you for sharing your wonderful experience. We appreciate you taking the time to highlight Carlos's work.
Sekure is the best credit card company I ever worked with in my 35 years in business
Hi Eyal, thank you so much! We're thrilled to hear that your experience was smooth and positive.
Still trying to learn the machine couple days ago and asked for an update now every time I turn it on you ask for an update I guess sooner or later it'll work its way out
Hi Maggie, thank you so much for letting us know what’s been happening! We'd love to get this resolved for you as soon as possible. One of our Payment Experts will reach out right away to address the update prompts and ensure that everything having to do with your account meets your expectations. If there is anything else we can do for you in the meantime, please contact us directly at [email protected].
Very helpful and informative to deal with. Received quick and reliable responses to questions I asked.
Hi Dennis, thank you for your time to share your positive feedback.
They are the worst in the industry. Avoid them at all cost. I got an account with Blancard/Norh/Paymenthub through Sekure Merchant and both of those 2 companies are terrible to work with. ▪️They set up my account on day 1. I've asked them to amend the contract and to mention that I won't be charged any cancellation fee. The contract was signed. ▪️On day 3, after 2 legitimate transactions (all proof have been sent to them) they put a hold on my account for 7 days. ▪️On day 10, without notice or explanation they closed my account despite showing them that I never had any issue in 7 years with Square and Stripe. ▪️ On day 15, they have tried to charge me $531 without my consent, knowledge and despite having a signed contract stating that it will never happened. Next step I'm calling my lawyers, they should both go bankrupt for their lies and false advertisement.
Hello Yves, Thank you for your inquiry. We have reviewed the details of your account closure with our processing partner. Following a mandatory security review, the Risk Department determined that your processing activity falls outside of their current risk guidelines. As a result, a business decision was made to close the account. While other processors may have different underwriting standards, we are required to follow the protocols set by our partners. We wish you success with your future processing needs. For any further questions, you may contact us at [email protected].
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