Slice Merchant Services is an award-winning U.S. based payment processing company with national headquarters in New Jersey. Slice is dedicated to helping businesses accept payments easily, securely, and affordably. We provide a full suite of merchant services, including credit card processing, point-of-sale systems, mobile payments, and business management tools designed to streamline operations and improve customer experiences. Our mission is to empower businesses with reliable technology, transparent pricing, and responsive customer support so they can focus on what matters most—growing their business.
Written by the business, not verified by us.Slice (startslice.com) has a 4.2 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Business Services and its reputation is good. 80% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
Reviewers overwhelmingly had a great overall experience with this company. Customers frequently praise the incredibly helpful staff members and the exceptionally smooth onboarding process that makes setting up new equipment completely simple and totally stress-free. Many consumers deeply appreciate the prompt communication and professional support provided by dedicated representatives throughout their entire business journey. However, some customers also noted noticeable issues regarding communication and responsiveness from certain staff members during their daily business interactions. A few other people also mentioned experiencing frustrating challenges when trying to reach representatives or receiving timely callbacks for necessary assistance.
Auto-generated from all reviews of this business. For reference only.Everyone was very helpful and professional.
Thank you for your feedback! We’re so glad to hear that you found our team helpful and professional. Providing a smooth and positive experience is always our goal, and we truly appreciate you taking the time to share your experience. Let us know if there’s ever anything else we can assist you with.
Team went above and beyond! Stayed 4.5 hours doing my install to help my modify my entire online menu. I really appreciate all of Dylan and Justin's help! Would highly recommend!
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience. Dylan and Justin truly go the extra mile to make sure everything is just right, and we’re glad they could help bring your online menu vision to life. Your recommendation means a lot to us—we’re always here if you need anything in the future.
The communication and the hard work done to help get our account figured out.
Thank you for your feedback! We’re glad to hear our team’s communication and dedication helped get everything sorted out for your account. We truly appreciate your support and are always here if you need anything.
The start up process was pretty good and their customer service is great. I think most of the issues I've had has been on the Clover side and not Slice but trying to get fixes have been an issue. Also follow up on issues is pretty bad if I dont keep calling them about it. Overall pretty good but definitely room for improvement.
Thank you for your honest feedback—we truly appreciate it. We’re glad to hear the startup process went smoothly and that you’ve had positive experiences with our customer service. We’re sorry to hear about the challenges with resolving issues and the need for repeated follow-ups. That’s not the experience we want for our merchants. We’d really like the opportunity to look into this further and help improve your experience. Your feedback helps us improve, and we appreciate you sharing it.
Thank you for your feedback. We’re glad to hear you found our team helpful and responsive. We appreciate your support and are always here when you need us.
Sales rep book the account and after that its like calling GOD no answer.
We’re sorry to hear about your experience and understand how frustrating that must be. That’s not the level of communication or support we aim to provide. A member of our team will be reaching out to you directly to get more details and make sure your concerns are addressed. We appreciate you bringing this to our attention.
Very quick and was so easy to get it all set up. Was able to run first payment with client over the phone right away! Very happy 😊
Thank you for the great feedback! We’re so glad everything was quick and easy to set up, and that you were able to take your first payment right away. That’s exactly what we strive for! We appreciate your support and are here whenever you need us 😊
Thr previous review has been removed
Thank you for your feedback. We understand how important it is to quickly reach the right person and communicate clearly, and it’s clear we fell short here. We’d like the opportunity to address this and improve your experience. A member of our team will be reaching out to you directly to better understand what happened and help resolve any outstanding issues. We appreciate you bringing this to our attention.
I had a terrible experience with Slice POS system. They are completely dishonest and non transparent from the start — which is to sa. They keep adding new fees every month after telling a set fee without warning or explanation, and they lie to by signing you on a 4 year contracts. It’s clear they are more interested in making money off their customers than providing a reliable service. I strongly recommend everyone to go directly to Clover instead. Slice POS is a third-party scam from the beginning. Protect your business and avoid wasting your time and money on this fake scam. Stay away at all costs.
**UPDATE: we are unable to connect with the number you have on file. Please reach out so we can help. ** We’re sorry to hear about your experience and appreciate you bringing it to our attention. This is not the level of service we strive to provide. A member of our team will be reaching out to you directly to learn more and work toward a resolution. Thank you for your patience—we’re committed to making this right.
Brett is awesome!! Very attentive, never have to wait for ANYTHING. He will stop in just to check on things. What a great cause! We love our Vets. Would highly recommend them .
We’re thrilled to hear Brett has been so attentive and proactive in supporting you—that’s exactly the level of service we strive for. It also means a lot to hear your appreciation for our mission. We truly value your support and recommendation!
I am now paying 40% of what I had been paying my previous credit processing company. Service is better...they gave me the equipment and even paper. Tech called for setup at agreed upon time and was great. Was nervous about changing but this has just been a great experience.
Thank you so much for sharing your experience! We’re thrilled to hear you’re saving significantly and that the service, equipment, and setup all exceeded your expectations. It’s great to know our team made the transition smooth and helped ease any concerns about switching. We truly appreciate your trust and are glad it’s been such a positive experience!
Always you get a live service person ready to help.
Thank you for your kind words! We’re proud to have a live support team always ready to help whenever you need it. We truly appreciate your feedback!
Thank you for your kind words!
Switching to this merchant service was a breeze! It has improved transaction speed. Brett made everything simple and stress-free. I wish I switched sooner!
Thank you so much for your kind words! We’re thrilled to hear that the switch was smooth and that you’re already seeing improvements in transaction speed. Brett will be happy to know he made the process simple and stress-free for you. We truly appreciate your support and are glad you made the switch!
Thank You. The new drawer has been installed and the old one was boxed and sent back. Very quick response.
Thank you for the update! We’re glad to hear the new drawer was installed smoothly and that the return of the old one was quick and easy. We appreciate your feedback and are always here if you need anything.
Brett is awesome!! Very helpful with everything!!! Went out of his way to make sure all was running smoothly & brought us an amazing gift basket!!! 🌟 🌟 🌟 🌟 🌟
Thank you so much for the wonderful feedback! We’re thrilled to hear Brett took such great care of you and made sure everything was running smoothly. He’ll be especially happy to know the gift basket was appreciated! We truly value your support and are always here if you need anything!
T Michelle's rep was very informative of front straight shooter came through everything he said he would no pressure it still happens
Thank you for your feedback! That’s exactly the experience we strive to provide. We truly appreciate your support.
Very easy to work with. They listen to your needs, instead of just trying to sell you on their needs.
Thank you for your thoughtful feedback! We truly believe in putting our customers first, so it’s great to hear you felt heard and supported throughout the process. We appreciate the opportunity to work with you!
Easy to set up. Friendly customer service. Cheaper than everyone else. Thank y'all!
Thank you so much for the kind words! We're really glad to hear the setup was easy and that our team could provide friendly support. It means a lot that you chose us, and we’re always here if you need anything. Appreciate you!
The technical Support person was able to help us out and resolve our issue in one call. We have been happy with Slice so far.
Thank you for sharing your experience! We're so glad our technical support team was able to resolve your issue quickly and efficiently in just one call. It's great to hear you've been happy with Slice—we truly appreciate your support and are always here if you need anything!
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