Miserable company to work with
Miserable company to work with. No response after they get your money. Telehealth isn't real, no interaction. Isn't personalized. Total waste of my time and money. Run.
About Nu Image Medical
Data updated- Website
- nuimagemedical.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 37 reviews
- Replies to negative
- 52% (25/48)
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About this business
Nu Image Medical® is the most trusted and caring provider of online prescriptions, supplements, and personalized health services, dedicated to helping you achieve a healthier, more confident version of yourself.Since 2008, Nu Image Medical® has been a national leader in telemedicine and regenerative medicine, delivering expert medical care without boundaries through our innovative, fully digital health platform. We specialize in:• Weight loss programs (including GLP-1-based treatments and our exclusive WAYT-less® program with a money-back guarantee)• Hormone replacement therapy for balanced energy, strength, and vitality• Sexual health solutions (including ED treatments like our three-in-one Mt. Everest® program and options for women’s pleasure and wellness)• General wellness services covering sleep restoration, hair thickening, skin improvement (NuSkin™), and moreOur futuristic, patient-centered approach makes high-quality care accessible and discreet: 100% online consultations with licensed providers, instant virtual visits, continuous support, express 2-day shipping from licensed pharmacies, and a strong emphasis on privacy and respect. Licensed in 49 states, we’ve successfully delivered over 750,000 treatments, with 92% of patients reporting they feel better.At Nu Image Medical®, we set the standard for convenient, compassionate telehealth—empowering thousands of patients nationwide to take control of their health, build self-confidence, and pursue optimum wellness from the comfort of home.Visit us at nuimagemedical.com to start your journey to a happier, healthier you today!
Written by the business, not verified by us.Is Nu Image Medical legit?
Nu Image Medical (nuimagemedical.com) has a 3.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 47% give 1 star; The business has replied to 52% of negative reviews; 37 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
Nu Image Medical continues sending…
Nu Image Medical continues sending prescriptions, even after you have cancelled all future refills on August 4, 2024. I refused their shipment via UPS so their unopened shipment was returned. So now, I'm in a dispute with my credit card company and Nu Image Medical over a +$1,200 charge; plus they have the product (returned as unopened). Nu Image Medical apparently doesn't understand the definition of the word "CANCEL" which means to STOP all refills. Their response was, we postponed your refill and NO OTHER ACTION WAS TAKEN BY THEM, including not reversing the +$1,200 charge. Unfortunately, "CANCELLING ALL REFILLS" does not equate to postponing or delaying refills. When applying for their Way-Less product, they said a doctor would contact me and "NO doctor contacted me" at any time. They just shipped me the initial prescriptions. So Nu Image Medical doesn't comply with their own written statement or verbiag. Based on my experience with Nu Image Medical over the past 60 day, they are incompetent in running a business, they don't commutate with customers nor values customer's retention so I really question they medical skills and abilities in prescribing medical product. Therefore, my rating of them as a medical business is a fat ZERO.
Dont walk away, RUN AWAY FAST.
I would give 0 stars if it was an option. I ordered a product and recieved it. I did not sign up for auto re-order because I wanted to just try the product. The product did not work for me. One month later I got a text and email saying they had shipped the product. I called customer service and they said they automaticly enroll you in auto-reorder. They said they would cancel the next shipment but there is nothing they could do for the shipment they just shipped. BUYER BEWARE. The autoship order was a higher priced than the original. Now I'm stuck with a $151 dollar charge for a product that didnt work. They did not say anywhere when ordering that they would put you autoship. What a racket. I would not recomend this company or its products to anyone. Dont walk away, RUN AWAY FAST.
Reply from Nu Image Medical2024-11-09
We acknowledge your concerns regarding the discovery of your subscription. Please be advised that thorough information about the monthly subscription fee and our "cancel anytime" policy is prominently displayed throughout the enrollment process. This policy is not only highlighted during registration but is also detailed within our Terms and Conditions, with additional reminders provided 48 hours prior to each billing cycle as a standard practice. With over one million successful patient interactions, the instances where the terms were not fully comprehended are statistically minimal. While these rare misunderstandings are regrettable, they do not reflect the overall quality or integrity of the products and services provided by Nu Image Medical. Our offerings remain exemplary, and we stand firm in our commitment to transparency and user satisfaction. Should you wish to cancel your subscription, you may do so instantly by logging into your patient dashboard at: https://nuimagemedical.com/login For further assistance, please reach out to our customer support team via nuimagemedical.com/contact, where a customer success agent will be ready to assist you. Kindly note, we do not manage account issues through social media platforms.
Great Telehealth company
Great Telehealth company very easy to deal with Customer Service (Gemma) is great , products are high quality.
Reply from Nu Image Medical2024-11-09
Thank you for your kind response.
Buyer beware! Total rip off company!!
I ordered (Mt Everest Max) tadalafil/oxytocin tablets. i made mistake of doing auto refill! I canceled by personal email after taking product for several weeks! I am taking tablets to a lab to be tested because there is no way there is 20mg of tadalafil in them . These tablets look like a grain of sugar. They are half the size of a prescription 20 mg tadalafil! I canceled by email after taking for several weeks. Then low and behold several months later I have another 300.00 charge on card and an envelope full of worthless crap. Company claimed I didn’t cancel properly. Do not buy ANYTHING from this ripoff company!
Reply from Nu Image Medical2024-11-09
We acknowledge your concerns regarding the discovery of your subscription. Please be advised that thorough information about the monthly subscription fee and our "cancel anytime" policy is prominently displayed throughout the enrollment process. This policy is not only highlighted during registration but is also detailed within our Terms and Conditions, with additional reminders provided 48 hours prior to each billing cycle as a standard practice. With over one million successful patient interactions, the instances where the terms were not fully comprehended are statistically minimal. While these rare misunderstandings are regrettable, they do not reflect the overall quality or integrity of the products and services provided by Nu Image Medical. Our offerings remain exemplary, and we stand firm in our commitment to transparency and user satisfaction. The rapid dissolve tablets are NOT to be swallowed and are for sublingual use, therefore they are much smaller and made to dissolve, unlike the tablets you are referring too. This is also all explained on their associated web pages on NuImageMedical.com Should you wish to cancel your subscription, you may do so instantly by logging into your patient dashboard at: https://nuimagemedical.com/login For further assistance, please reach out to our customer support team via nuimagemedical.com/contact, where a customer success agent will be ready to assist you. Kindly note, we do not manage account issues through social media platforms.
Never even had a provider visit
Signed up for a visit for enclomiphene therapy. A week later, no medical provider had even reviewed my information. Every time I emailed customer support, I was responded to by "Gemma" who gave the excuse that they were changing to a new system, and that they would respond shortly. Again, I waited, nothing. I went with a different provider, Fyr Body, who was cheaper and responded within an hour. This is the worst excuse for a telehealth provider I've ever had the misfortune of interacting with.
Reply from Nu Image Medical2024-11-09
She was actually very truthful and correct, as we converted to a new provider platform. We apologize for the delays and your dissatisfaction, but as we scale, so must the software. Please try us again, we’d be happy to assist you with a coupon code to get started again.
Surmorelin, 5 month subscription
I began taking sermorelin in early June, I usually take it Sunday- Thursday. Thus far, the change I have noticed in muscle mass and also definition has been quite easily seen by myself and others! I have also started to see some resemblance of abs, and looking leaner in general. I am in my early 50's and have been lagging for a while. I have heard of the peptide sermorelin and started to research. Based off what I read and videos I watched, this seemed to be a good route. It puts you into a very nice deep sleep on the nights you take it. I have also included intermittent fasting as well, has been a great combo, I look so much better and feel just as good too! I have see negative responses about Nu Image charging them again and sending more of the product. If you sign up for something as a subscription, you need to make sure to cancel that subscription so that does not happen to you. Nu Image customer service helped me with that and they were always very responsive, so my experience was 100% positive. I will be starting on their TRT program next.
Reply from Nu Image Medical2024-11-09
Thank You for your kind response and taking your time.
Ineffective
Signed for 3 months. Took the oral medication religiously. Absolutely nothing happened. No weight loss nothing. That was an expensive mistake on my part. Sent them messages via their web site..no response. Don't waste your $$$ here.
Be careful - suspicious practices
Be careful - if you place an order they will automatically renew your prescription and charge you for the full price. Usually this is far more expensive than the initial order since there is no promotional “sale” price. I noticed this charge go through on my card and they refused to cancel the order and refund me even though the order had not yet shipped.
Reply from Nu Image Medical2024-11-09
We acknowledge your concerns regarding the discovery of your subscription. Please be advised that thorough information about the monthly subscription fee and our "cancel anytime" policy is prominently displayed throughout the enrollment process. This policy is not only highlighted during registration but is also detailed within our Terms and Conditions, with additional reminders provided 48 hours prior to each billing cycle as a standard practice. With over one million successful patient interactions, the instances where the terms were not fully comprehended are statistically minimal. While these rare misunderstandings are regrettable, they do not reflect the overall quality or integrity of the products and services provided by Nu Image Medical. Our offerings remain exemplary, and we stand firm in our commitment to transparency and user satisfaction. Should you wish to cancel your subscription, you may do so instantly by logging into your patient dashboard at: https://nuimagemedical.com/login For further assistance, please reach out to our customer support team via nuimagemedical.com/contact, where a customer success agent will be ready to assist you. Kindly note, we do not manage account issues through social media platforms.
The product doesn't work at all
The product doesn't work at all, money down the drain and on top of that they put you on auto refill and charge your card automatically - one of the worst experience ever. PLEASE DO NOT BUY ANYTHING FROM THIS COMPANY.
Increased price with no recourse
They sent the first shipment to me, no problem. Then they sent the second shipment and jacked up the price an extra $251. They did not notify me ahead of time of any price increase, they just charged it and sent the receipt after. Refused to refund the difference, and refused to cancel the order. Predatory company, stay away.
Reply from Nu Image Medical2024-11-09
We acknowledge your concerns regarding the discovery of your subscription. Please be advised that thorough information about the monthly subscription fee and our "cancel anytime" policy is prominently displayed throughout the enrollment process. This policy is not only highlighted during registration but is also detailed within our Terms and Conditions, with additional reminders provided 48 hours prior to each billing cycle as a standard practice. With over one million successful patient interactions, the instances where the terms were not fully comprehended are statistically minimal. While these rare misunderstandings are regrettable, they do not reflect the overall quality or integrity of the products and services provided by Nu Image Medical. Our offerings remain exemplary, and we stand firm in our commitment to transparency and user satisfaction. Please note, many promotions are for the first month only, as stated in each advertisement. Should you wish to cancel your subscription, you may do so instantly by logging into your patient dashboard at: https://nuimagemedical.com/login For further assistance, please reach out to our customer support team via nuimagemedical.com/contact, where a customer success agent will be ready to assist you. Kindly note, we do not manage account issues through social media platforms.
Signed up or a membership but my doctor…
Signed up or a membership but my doctor wanted me to take a different medication. i paid for a 3 month supply and had received the first month. I canceled my subscription but chose to have the remaining months sent to me. The third month was sent and I was charged for another 3 months of medication. They claimed that I did not cancel the auto ship despite having proof in my email exchanges. I made sure the autoship was cancelled today and deleted my payment method! Do not trust this company!
Reply from Nu Image Medical2024-11-09
We acknowledge your concerns regarding the discovery of your subscription. Please be advised that thorough information about the monthly subscription fee and our "cancel anytime" policy is prominently displayed throughout the enrollment process. This policy is not only highlighted during registration but is also detailed within our Terms and Conditions, with additional reminders provided 48 hours prior to each billing cycle as a standard practice. With over one million successful patient interactions, the instances where the terms were not fully comprehended are statistically minimal. While these rare misunderstandings are regrettable, they do not reflect the overall quality or integrity of the products and services provided by Nu Image Medical. Our offerings remain exemplary, and we stand firm in our commitment to transparency and user satisfaction. Should you wish to cancel your subscription, you may do so instantly by logging into your patient dashboard at: https://nuimagemedical.com/login For further assistance, please reach out to our customer support team via nuimagemedical.com/contact, where a customer success agent will be ready to assist you. Kindly note, we do not manage account issues through social media platforms.
SAVE YOUR MONEY
This has been the worst experience. I might as well have taken $800 and flushed it down the toilet. The "medication" (semaglutide RTD) did not do a thing, communication was terrible, my doctor quit the program and no one told me until I had waited weeks for a reply, there was no support, zero meal plan or food suggestions as stated online. If I could rate this company zero stars, I would.
Dishonest middlemen crooks. Steer clear
I purchased 5 months worth of the peptide semorelni from Nu Image Medical since that was the most cost effective way to try that peptide. It was a one time order. It wasn't working and my doctor told me to stop taking it. I informed Nu Image. 5 months later, Nu Image texts me that they will be sending me another 5 bottles of semorelin peptide. I called then and said I didn't order it and I didn't use it and please don't ship it. They answered too bad that they were going to ship it and charge me for it anyway. I spoke to American Express and they immediately credited me back my money. Meanwhile Nu Image keeps sending Fedex back to my house to see if they can get somebody to sign for it. They are a bunch of middlemen dishonest crooks. Steer clear of them for your own good.
Reply from Nu Image Medical2024-11-09
We acknowledge your concerns regarding the discovery of your subscription. Please be advised that thorough information about the monthly subscription fee and our "cancel anytime" policy is prominently displayed throughout the enrollment process. This policy is not only highlighted during registration but is also detailed within our Terms and Conditions, with additional reminders provided 48 hours prior to each billing cycle as a standard practice. With over one million successful patient interactions, the instances where the terms were not fully comprehended are statistically minimal. While these rare misunderstandings are regrettable, they do not reflect the overall quality or integrity of the products and services provided by Nu Image Medical. Our offerings remain exemplary, and we stand firm in our commitment to transparency and user satisfaction. Should you wish to cancel your subscription, you may do so instantly by logging into your patient dashboard at: https://nuimagemedical.com/login For further assistance, please reach out to our customer support team via nuimagemedical.com/contact, where a customer success agent will be ready to assist you. Kindly note, we do not manage account issues through social media platforms.
I should never have trusted this company
I ordered their Mt Everest product. Because of prior reviews, which complained about auto-refill issues, I was very, very careful to make it a one-time order, NO auto refill. Guess what happened? They turned my order into auto refill anyway. The product doesn't work well for me either, which is why I wanted a one-time order, to see if it would. Their customer service agents are courteous, but utterly unhelpful. Their slogan is "We're all family here", but this is not how you treat family. Maybe it's my fault for not researching better. Turn's out Nu Image has a BBB rating of 'F'. And their medical director has been disciplined, fined, and/or reprimanded in 13 states and counting. Wow, that's an accomplishment. Just google "Dr. Constance Tambakis-Odom, reprimand" and all the State Medical Board reports will pop right up.
Reply from Nu Image Medical2024-11-09
We acknowledge your concerns regarding the discovery of your subscription. Please be advised that thorough information about the monthly subscription fee and our "cancel anytime" policy is prominently displayed throughout the enrollment process. This policy is not only highlighted during registration but is also detailed within our Terms and Conditions, with additional reminders provided 48 hours prior to each billing cycle as a standard practice. With over one million successful patient interactions, the instances where the terms were not fully comprehended are statistically minimal. While these rare misunderstandings are regrettable, they do not reflect the overall quality or integrity of the products and services provided by Nu Image Medical. Our offerings remain exemplary, and we stand firm in our commitment to transparency and user satisfaction. We also have an A rating on the BBB, so please advise properly. Should you wish to cancel your subscription, you may do so instantly by logging into your patient dashboard at: https://nuimagemedical.com/login For further assistance, please reach out to our customer support team via nuimagemedical.com/contact, where a customer success agent will be ready to assist you. Kindly note, we do not manage account issues through social media platforms.
Got a prescription for Mt Everest Max…
Got a prescription for Mt Everest Max TOTALLY WORTHLESS! Do not buy this baking soda!
Product came on time and started seeing…
Product came on time and started seeing the results!
I can’t post my results yet, but in 2 days I see the benefits starting
I can’t post my results yet. However I did research the product and the combination of the meds in the WayTLess program are backed with research. Which is why I decided to take a chance and order this. I’m just getting started and I do see how this will be effective. I see the appetite difference and it’s helping me to get focused on a healthy eating plan. That will lead to longer term success. So far customer service has been responsive Provider is a bit slow to respond but there hasn’t been anything super urgent for me.
Read the reviews first!
Really wish I’d checked these reviews before ordering. I had a bad reaction on what I had ordered - I’m not putting any fault on them but they billed me earlier for a second shipment than the stated monthly cycle without the text and email notifications that were selected for notifying me. Further, they charged me on a late Sunday night and when I called early the next morning I was told that it was not possible as the prescription had been filled - not true. Then I received an email from the “COO” stating that it was against their policies to refund. I read their full policies and while they can’t refund a shipped order for obvious reasons but what I had requested was within their own guidelines. If you’re looking for products only and are 100% okay with zero customer service or support then this may be a good solution; otherwise I’d stay away and read the other reviews
Reply from Nu Image Medical2024-11-09
We acknowledge your concerns regarding the discovery of your subscription. Please be advised that thorough information about the monthly subscription fee and our "cancel anytime" policy is prominently displayed throughout the enrollment process. This policy is not only highlighted during registration but is also detailed within our Terms and Conditions, with additional reminders provided 48 hours prior to each billing cycle as a standard practice. With over one million successful patient interactions, the instances where the terms were not fully comprehended are statistically minimal. While these rare misunderstandings are regrettable, they do not reflect the overall quality or integrity of the products and services provided by Nu Image Medical. Our offerings remain exemplary, and we stand firm in our commitment to transparency and user satisfaction. Should you wish to cancel your subscription, you may do so instantly by logging into your patient dashboard at: https://nuimagemedical.com/login For further assistance, please reach out to our customer support team via nuimagemedical.com/contact, where a customer success agent will be ready to assist you. Kindly note, we do not manage account issues through social media platforms.
Secretly A Strict Diet
In their marketing they talk about how they allow for you to eat the widest varieties of foods which is absolutely not the case. Their "guarantee" relys on you following all of their protocols to the T and that includes a diet free of any carbs and fats. I figured I could loose weight by only eating chicken and veggies (plain with no oils) but my hope was to find something that would take away my cravings for bad foods and help me create better habits to eat the right ones. The medication didn't help with cravings instead it just made my bowels very gassy and unpleasant. When I tried to consult with their online doctors, I got "well this diet isn't for everyone." I was hoping for some kind of, "we'll let's try this..." The other secret they have is that they auto-charge and auto-fill your prescription. We had an unexpected charge of $800 from them only to learn that this auto charge is turned on by default. When sending back the package they sent us, they continued to fight us. Very poor communication. Very poor customer service.
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