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Shopping & Fashion

Oak & Luna

ClaimedCollecting reviews

201 reviews

4.7201 reviews
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About Oak & Luna

Data updated
Website
oakandluna.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
201 reviews
Replies to negative
100% (14/14)
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[email protected]oakandluna.com

About this business

Your destination for custom and fashion jewelry. Explore Oak & Luna for bracelets, necklaces, rings and more. Everyday beautiful.

Written by the business, not verified by us.

Is Oak & Luna legit?

Oak & Luna (oakandluna.com) has a 4.7 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs, lovely gift packaging, and the exceptional quality of the personalized jewelry pieces. Shoppers truly appreciate the smooth online ordering process, clear tracking communication, and the incredibly helpful support team. However, some people mentioned that certain items began tarnishing and losing their finish after a short period of regular wear. A few consumers additionally experienced frustrating delivery delays that severely disrupted their special gift plans. These buyers frequently noted that shipping setbacks caused unexpected stress when trying to receive purchases on time.

Auto-generated from all reviews of this business. For reference only.

What people say

B
Bennett DarlingUnited States · 2 reviews · Experienced 2026-06-01 ·

Faulty products/poor quality, but good customer service I suppose?

My first bracelet was shipped early and looked great, but the clasp started coming loose within three days of wear. After sending them photos/videos, they agreed the clasp was faulty and shipped me a new one free of charge. The second bracelet had the diamonds missing. At this point I asked for a refund, and they gave me the options of another bracelet or store credit. I said we could try a third time, and this bracelet’s clasp also looks iffy- the second one had a functioning clasp and has an audible click when it closes, which this third one does not. So, for $230 I have three bracelets that when put together will make a perfect one I suppose! I’m going to take them to my local jeweler and see what can be done to repair these (money on top of the $230 I already spent of course). Their customer service was very kind and I do appreciate them trying to resolve the problem, but overall not happy at all with the quality of the product. I wish I could have just gotten a refund at this point. On top of it all, having to submit this review under a non verified account with the company because their website won’t send me a recover/change password link!

Reply from Oak & Luna2026-06-03

Hi Bennett, We sincerely apologize for the experience you've had with the bracelet and completely understand your disappointment. After going through multiple replacements, it's understandable that you expected a piece you could enjoy with confidence, and we're truly sorry that this has not been the case. While we're glad our customer service team was able to assist throughout the process, this is certainly not the experience we want any customer to have. We appreciate the time you've taken to provide detailed feedback, as it helps us identify areas where we need to improve. Please know that we have reached out to you via email to follow up on this matter directly. We would appreciate the opportunity to review your concerns further and continue working toward a resolution. Thank you again for your feedback and for giving us multiple opportunities to make things right. Sincerely, Kyrene

Mik AnnUnited States · 2 reviews · Experienced 2026-05-22 ·

So I sent a gift to my sister and the…

So I sent a gift to my sister and the item wasn't there.....empty box. I brought this to their attention and right away they made it right! They went above and beyond and replaced it immediately! Wonderful customer service 👏 I would recommend Oak and Luna! Very happy 😊

Reply from Oak & Luna2026-06-07

We are so pleased we could resolve the issue quickly and provide excellent service. Thank you for recommending us! The Oak & Luna Team

C
Calah C.United States · 1 review · Experienced 2026-05-26 ·

Grateful!!

My necklace broke and showed signs of imperfection. I sent a few photos, no questions asked, and a new one is in the mail. I could not be more grateful. The necklace means a lot to me so for them to replace it means a lot and I will be a forever loyal customer. I think it’s time I order something new anyway. Thank you, Oak and Luna!

Reply from Oak & Luna2026-06-01

We are so glad we could help and that your new necklace is on its way. We truly appreciate your loyalty and look forward to serving you again! The Oak & Luna Team

Jenna GentryUnited States · 2 reviews · Experienced 2026-05-04 ·

I’m extremely disappointed with this…

I’m extremely disappointed with this company and would never recommend buying from them. The jewelry looked beautiful online, but the quality has been terrible in my experience. I’ve purchased from them three different times — the first two pieces were 10K and 18K gold-plated necklaces, and after only a few wears, the plating started wearing off and tarnishing. I loved the style of the necklaces so much that my husband decided to splurge on a special “push present” for me after our third baby — a necklace with all three of our kids’ initials in what was advertised as 14K gold because we wanted something meaningful that would last forever. Unfortunately, after only four months, it also started tarnishing. There is no way this feels like genuine 14K gold quality. For the prices they charge, I expected jewelry that would last years, not months. To make matters worse, customer service was incredibly frustrating to deal with. The return process was a nightmare, and instead of offering a proper refund, they pushed store credit instead. Now I’m stuck with store credit, and they don’t even sell the 14K gold necklaces anymore, which honestly feels suspicious to me. Overall, the entire experience felt misleading and low quality from start to finish. Save your money and shop elsewhere.

Reply from Oak & Luna2026-05-30

Hi Jenna, We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This is certainly not the experience we want for any of our customers, especially when the jewelry holds such special meaning. We understand how disappointing it must have been to encounter issues with pieces that were purchased to celebrate important moments in your life. Over time, we have made significant changes to the materials and collections we offer in order to improve durability and provide a better long-term experience for our customers. While we regret that your previous purchases did not meet your expectations, please know that your concerns have been taken seriously. We have also followed up with you directly via email so we can review your situation more closely and explore the best way to assist you. We genuinely value the opportunity to help and hope to work with you toward a resolution. Thank you again for bringing this to our attention. Sincerely, Kyrene

Missy JonesUnited States · 6 reviews · Verified · Experienced 2026-05-29 ·

The quality is very good

The quality is very good. The engraved compass necklace is so pretty and very comfortable to wear. Shipping was fast and communication was great. They even sent a preview of my necklace before it was shipped.

Reply from Oak & Luna2026-06-01

We are so happy to hear you love your engraved compass necklace! We appreciate your kind words about our quality, shipping, and communication. The Oak & Luna Team

M
MaryUnited States · 4 reviews · Verified · Experienced 2026-05-27 ·

I am very pleased with the finish…

I am very pleased with the finish product… I have had bad luck with customs and US PS in deliveries. Be sure to leave enough time to receive something if it is a gift.

Reply from Oak & Luna2026-06-01

We are so pleased you love the finished product! We appreciate your understanding regarding delivery times and customs. Your feedback is very helpful. The Oak & Luna Team

Shannon dentonUnited States · 1 review · Experienced 2026-05-25 ·

Initial Necklace, Terrible Quality

I received an initial necklace and within 2 weeks it went from gold to black! Awful quality. Update: they responded for info and I gave them order number and more. Then never heard another word back!

Reply from Oak & Luna2026-05-27

Dear Shannon, Thank you for bringing your concerns to my attention. I'm sorry to hear about your recent experience, and I understand your frustration. We have reached out to you by email since we were able to locate your order details. To help us properly assess the issue under warranty, we’ve requested a photo showing the discoloration and condition of the necklace. As soon as we receive the photo, we’ll be very happy to continue assisting you and work toward the best possible resolution. Kind regards, Nicola

D
Deb DraineUnited States · 1 review · Verified · Experienced 2026-05-26 ·

Amazing

Amazing, I was told about this company from a coworker when I had complimented her necklace. It was so beautiful I couldn't resist and placed an order as a graduation gift with inscriptions!!!! Can't wait to receive it. I also did fast shipping for 15.00 which I think is worth it being as the graduation is next week and I'm told I'm assured to receive this piece by Jun1st-Jun3rd..Amazing and very grateful that they offer this service. Deb Draine

Reply from Oak & Luna2026-06-01

We are so happy to hear you love the necklace and chose us for such a special graduation gift! We are grateful for your kind words and are confident the recipient will cherish it. The Oak & Luna Team

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