My niece loved her beautiful white…
My niece loved her beautiful white Birthday bouquet!
About Ode à la Rose
Data updated- Website
- odealarose.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 95% (21/22)
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About this business
Ode à la Rose is a one-of-a-kind florist that provides flower delivery with a French touch. Our flower bouquets are made with only the freshest flowers and we offer same day delivery in New York City, Chicago, Los Angeles, Austin, Miami, and Washington DC. We also offer next day delivery nationwide.
Written by the business, not verified by us.Is Ode à la Rose legit?
Ode à la Rose (odealarose.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 86% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning flower arrangements, noting that products look exactly as pictured on the website and arrive remarkably fresh. People also deeply appreciate the prompt and reliable delivery service, alongside incredibly helpful features like receiving a preview photo of the actual arrangement before dispatch. Some reviewers were not happy with occasional delivery delays or situations where orders failed to arrive on the scheduled date. Additionally, a few customers noted receiving wilted flowers or specific arrangements that did not look as vibrant and robust as advertised online.
Auto-generated from all reviews of this business. For reference only.What people say
Customer service did not address my…
Customer service did not address my issue. I told them several times that I wasn't happy with my flowers and they would not address it at all. The arrangement I received was nothing like the picture on the website.
Reply from Ode à la Rose2026-07-14
We're sorry to hear you were disappointed with your experience, Lynn. We reviewed the photos you shared and responded to each of the emails we received. Since your messages were sent as separate email threads, it seems our replies may not have been visible to you, and we're sorry for any frustration that caused. After reviewing the photos, we confirmed that the arrangement included the flowers and items ordered, although we understand it did not meet your expectations. We appreciate your feedback and are sorry we weren't able to reach a resolution that left you satisfied.
I ordered 20 sunflower stems to be…
I ordered 20 sunflower stems to be delivered to Belmont, MA. There were 9 stems. I would not recommend or use you again. Very disappointed. I have a photo from the recipient if you’d like to see.
Reply from Ode à la Rose2026-07-14
We’re sorry for the disappointment and confusion. The Helios is a 20-stem bouquet made with 10 sunflower stems and 10 stems of greenery, rather than 20 sunflowers. Since you mentioned receiving only nine sunflower stems, someone from our team will reach out directly to review the recipient’s photo and make sure the bouquet was assembled correctly.
Loved the variety of add ons
Loved the variety of add ons, easy to order, amazingly fast delivery and lovely presentation.
Order was delivered on time and a…
Order was delivered on time and a question phone call was addressed professionally
Vase was broken
Reply from Ode à la Rose2026-07-13
Hi Lena, we’re very sorry to hear that the vase arrived broken. We had no idea there was an issue and would have been happy to help right away had we heard from you. We’ll be reaching out directly to make this right.
I loved the pictures at each stage when…
I loved the pictures at each stage when the flowers were arranged and delivered.
great communication
great communication. easy delivery. beautiful flowers
Timely and professional.
Flowers looked great
Flowers looked great. Mother was very happy with them.
The flowers were simply beautiful
The flowers were simply beautiful. The order process was pretty easy. The only issue I had was the vase I ordered was different from what was delivered.
Same day service
Same day service. I ordered around noon and arrived at location before 7pm. Person was amazed by the flowers. Best online flower shop in nyc by far. Thank you and I will use again.
Failed to deliver on the contract…
Failed to deliver on the contract ed-for day. Shipping company lied and said was delivered, though not delivered til next day. Flowers when finally delivered were not worth the money spent.
Reply from Ode à la Rose2026-07-06
We’re sorry to hear you were disappointed with your experience. After reviewing the order, our records show that the delivery was completed on the scheduled delivery date to the building’s mailroom/front desk. Since this was a large residential building, it’s possible there was a delay between the package being accepted by the building and it reaching the recipient, which may have made it seem like the flowers arrived the following day. That said, we’re sorry to hear the arrangement did not meet your expectations once received. We always want our flowers to arrive looking fresh and gift-ready. Please reach out to us at [email protected] with your order number so our team can review the details and assist further.
Flowers were beautiful and recipient…
Flowers were beautiful and recipient loved them. I appreciated receiving a notice with photo indicating they were delivered. Photo showed them sitting outside an office door and I couldn’t tell if anyone was there that day (small office staff). So I texted recipient to tell her to check. Wish that hadn’t been necessary as it spoiled the surprise.
Complex x voice
Daughters birthday
Daughters birthday! I trust you for my Important events!!
Exactly the order I was intending to…
Exactly the order I was intending to send. On time.
A charming, reliable florist
Beautiful flowers, true to the picture, with reliable delivery both times, it's a charming florist.
Great flowers and great service
Personal and friendly customer service
Personal and friendly customer service. Everything as promised. Highly recommend.
FTD
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