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The Official Ticket Center (officialticketcenter.com) has a 4.3 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-12.
Fantastic! Tickets arrived next day via email and were easy to link to my disney online account. Saved about $400.
Hey Tracy! Now that's saving! We're glad the process was a smooth one; enjoy your tickets.
We worked with Chris and he was very knowledgeable, courteous and helpful. He knew exactly what we were looking for and made great suggestions.
Hi Bonnie! We are so glad to hear that our agent was helpful in your ticket purchase process as customer service is very important to us. Thank you for the review and enjoy your tickets!
I believe the Disney World tickets we purchased are correct, and the process was fairly smooth. The reasons for dropping to three stars: The start date that we selected our tickets to add to the cart was in the format of month/day/year. The checkout form asked for a "travel date" not for the date the tickets were supposed to start, which is confusing. Next, when we received the order confirmation email, the date was in the format day/month/year, which scared me because the tickets are non-refundable and only for a specific set of days. After checking further, it seems that the tickets are for the correct start date. Also, it took a day for the confirmation to go through—this seemed like a long time; with other vendors we have received a response the same day, and quickly at that. Those were the issues that reduced my confidence in ordering the tickets. Other than that, the prices were correctly charged, etc.
Hello Rebecca. We apologize for the confusion with the dates shown on your confirmation email - we processed your tickets on 02/12/2020 and the start day for your tickets that you chose was 12/02/2020. All ticket orders require time for processing to ensure tickets are dispersed properly! Also, when choosing your ticket(s) "Start Date", you want to choose the timeframe in which you are looking to visit the theme parks. We do appreciate your honest feedback; enjoy your trip to Disney World!
I have booked 2 tickets to the Kennedy Space Center with them, and I received the certification of payment immediately, so I was waiting for the second email containing the tickets. Since it was almost a last minute buy, I hoped that we will receive the tickets while we get to the KSC. Nothing happened... When we arrived, I tried to call them, but no one answered. Finally, with the help of a very kind employee of the KSC (thank you lady with the many glasses :)) it turned out that the ticket center company can't send the tickets online for some reason, but they simply forgot to mention it even after I marked that my planned visit is for the next day of the purchase. After 1 hour of fighting they sent an email that my paid amount will be refunded within a few days. I hope it will happen. Don't think I will ever use them again...
Hello! We do apologize for the issue you have encountered, however, as it states on our website, our Kennedy Space Center tickets are not available as E-Tickets. Nevertheless, we hope you enjoyed your visit to Kennedy Space Center. Your refund should be issued to you within the next couple of business days.
This site was very easy to use. However, they emailed me the wrong tickets. I contacted their customer service and I could not have be more pleased with the service. Once I advised them of what was wrong they immediately voided my old tickets and issued new ones. They told me that I would have them with in 12 hours and I received them ten minutes later. I highly recommend this site.
Hi Barbara, we apologize for the mix up with the tickets! We were happy to assist you to correct the error on our end. It is great to hear that you received your tickets in a timely manner. Thank you for your feedback and have fun at Universal!
Received e-tickets same day as placing order. Tickets linked to My Disney experience account with no issues.
Fantastic! Thank you for your feedback, Lisa. Enjoy your trip to Disney World!
Very easy to use. Timely receipt of tickets.
This is great! Thanks for your feedback, Justine. Enjoy your purchase!
It's unfortunate that my credit card was being rejected, not at my end, but from the sensitive computer system at the Official Ticket Center. Fortunately, the person helping me through this was relentless in trying to find an answer for me. Two days of conversations. Although we couldn't figure out the problem with my card, her customer service efforts were excellent. I felt she did everything possible to help me through this. Thank you Rebecca...5 stars for you!!!!
Hi Roxanne! We do apologize for the complications you experienced with processing your payment, however, we are so glad our team was able to provide you excellent customer service and that you were able to purchase your Disney tickets. Enjoy your time visiting the happiest place on Earth!
Hey Rebecca, this is what we like to hear! Thanks for your feedback.
The Official Ticket Center is the real deal. They offer the best discounts out of all of the options available. They also respond to phone calls and emails promptly. You speak with a live person on the phone not an automated voice. The live chat works well too.
Hi Pam! We take pride in our customer service and appreciate your kind words. Thank you!
Great prices, easy to navigate and find whet I was looking for.
Hi Paula! We are so glad that you were able to find the tickets you were looking for on our website. Have fun!
Very poor comparing to price. I'll not recommend it to any of my friends
Hi Paul! Our goal is to provide our customers with the best value for their tickets. We do apologize if you feel that our ticket rates were not favorable when comparing them. Nonetheless, we hope you enjoy your Disney tickets you have purchased and have the best time!
Great price. Website did not work well on a tablet and had to complete the order on a computer to be able to find the shopping cart. The email confirmation with the tickets details and how to link the tickets to my Disney account was specific and well written. I appreciated the guidance in the email because my biggest concern was linking the tickets to my Disney account.
Thanks for your feedback, Avi. We do apologize for the compatibility issue, although we are happy to have provided you clear instructions and that you were able to successfully purchase your Disney World tickets! Enjoy!
Quick service
Thank you for your feedback! We are glad our services met your expectations. Enjoy your tickets!
The nicest man was on the phone with me but your company is slow at best. No one knows how to help as every problem is for a different department and each time I have called I have been told they would get back to me in 24-48 hours. I would never recommend your company.
Hi Sally! We apologize for this experience as we wish for all of our customers to have a smooth process when purchasing their tickets. We value your business and hope you enjoy your trip to Disney!
Amanda did try to answer my questions via online chat, but I did not realize that this site is not "really" Disney, so she didn't have any information that I had not already gotten in Google.
Hi Doris! The Official Ticket Center is a certified ticket vendor with contracts with the parks that we offer tickets for. If you have any questions about the tickets we sell, we are happy to assist you. We hope you were able to purchase the tickets you wanted and enjoy your trip!
Called on Friday afternoon, it’s now Thursday and still no e-tickets UPDATE - My mistake, they had sent the e-tickets the same day, I didn't look closely enough in my inbox. They had originally said it would take 1 full business day for them to reply. I'd like to change my rating to 5*s.
Hi Mike. We apologize for this, although we are glad to hear we were able to resolve this issue with you and that you received your tickets! We hope you have a great vacation.
I booked the Disney World ticket It was easy and reasonably priced. I received my eticket confirmation a few hours later with very clear instruction
Awesome to hear, BC Chin. Have fun at Disney World!
Terrific experience. Great prices, and when I placed an order for 2 child tickets I immediately received a phone call confirming that I didn't need any adult tickets to go along with them.
Fantastic! We appreciate your feedback.
Wish I could have gotten a paper ticket instead of an e-ticket in order to save me time at will call, but the price was the cheapest I could find.
Thank you for your feedback Joan. E-Tickets are the most cost-effective and in turn, cheaper for our guests! We hope you enjoy your upcoming experience.
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