Founded in 2020, we are a Vegas-based office product and supply brand, mainly offering shipping supplies products and heat press products.
Written by the business, not verified by us.Offnova (offnova.com) has a 4.6 out of 5 rating on OK.one, based on 124 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 70% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-10-25.
I have the Offnova Thermal Label Printer N-6140 and it is fabulous. Got it set up and running with no trouble and it has been a daily workhorse for years. Recently, I had some trouble adding it to my new computer (I had downloaded the wrong driver). I reached out to support, even though I had purchased it years ago, and they responded back quickly and got me right back on track. So yeah, A+ product, A+ support.
I placed an order for a label printer without checking the shipping speed and was worried I wouldn't be able to print for a while, but Jamie replied to my concerns quickly and successfully expedited my order so I received it in only a couple of days! The printer was easy to set up and works great - I'm very happy with the product and service.
2 of my water bottles straw tops stopped working so I emailed the company asking if they could help. They were very friendly and explained that they didn’t sell replacement tops but would look into finding me some. A few days later they emailed me and said they found 2 and mailed them to me at no charge. They went above and beyond what was expected. Will do business with them again.
I would definitely recommend this company to any and everyone! I emailed them at night and got an immediate response. Which NEVER happens. I had needed a replacement part for a heat tape dispenser because the piece on mine had broke. Instead she sent me a whole new item which I wasn’t expecting and it came in just 2 days! Wow! I use this for work and I informed her of that and she made sure I had it right away. Thank you Jamie! You guys are awesome! I will definitely be purchasing more items from you guys!
Ordered the DTF Powder Curing Oven (A4/A3/A3+) on May 2, 2023. Their processing time states 2-3 days… Received email on May 10th that my order wouldn’t ship until May 25th!!! It has still not been shipped. Emailed customer support because they have no phone number, but zero response! Will be filing claim my credit card company for scam at 30 business days if this not resolved. How does a company not have a phone number? Ridiculous!
Hi Michelle, Thank you for your feedback. We checked your order and found that the item you ordered is a presale product. While we strive to provide accurate delivery estimates, we are sorry for the delay as the logistics can be subject to various factors. Please be assured that we will surely send out the order to you soon once the item is ready. In addition, please accept our apologies for the delayed response due to the weekend. And also, sorry for the no phone support at this time. We usually assist customers through email, the reply time will be within 24 business hours. Our customer service replied to your email, and will always positively resolve your problem. We sincerely apologize again for any inconvenience caused by this unexpected delay. We appreciate your understanding. Best regards, OFFNOVA support team
Biggest pice of crap you can buy don’t buy it customer service none software does not come with product and company hides no way to call or contact them and nobody responds to emails junk junk offnova junk very p…. off about this I was scammed
Hi Jason, Thank you for your feedback. We sincerely apologize that we do not have phone support at this time. And we usually assist customers through email, the reply time will be within 24 business hours. Our support team replied to your message on the 18th of May and follow your ticket several times, but still had no luck to receive your response. Please feel free to reply to our message when you are free, we surely will solve your problem. In addition, we provide corresponding software for each printer, if you could not download it or if you run into any problem with it, we would like to provide a support service anytime. We appreciate your kind understanding and hope to hear from you soon. Best regards, OFFNOVA support team
Excellent & prompt customer service & follow up, had a minor issue that customer service was able to advise on & help fix within 1 day. Label printer machine itself is great, I print around 100 labels a month for my small business and it has made my life so much easier. No more buying expensive printer ink or cutting and taping labels I’ve printed on printer paper. Thanks for the great product!
I was unable to find the Offnova time cards to go with the Offnova time clock we bought in May 2022. Not on Amazon or the Offnova website, so I sent an email to Customer Service and within a week I received my time card request. Jamie was the person who helped me and was very helpful!
Quick to respond. Honest about timelines. Great time clock that I don't have to worry about ink! :)
I had an issue with a package not arriving on time. I contacted customer service and received a response almost immediately even over the Christmas holidays. I will absolutely order from Offnova again.
Customer service was great. Had used the old print app and was not aware of the updated one. Very dependable, space-saving printer!
Great! very responsive
offnova's customer service is great! Harper helped me figure out the right setting of my heat press machine which is a lot more cost effective than the name brand. And she also guided me to set right my cricut cutting machine for the offnova vinyl. The vinyl turns out great color and result. I will come back for their products again.
I have 2 printers from OffNova. Had an issue with one and Harper helped me out big time. These are great printers and an excellent value, especially for a small home business. You can’t go wrong with ON.
Thanks Harper for supporting me. I'm grateful for your time and patience
I had purchased the thermal printer and hooked it up to my Mac. At first it was having problems identifying what type of labels I was using. I wrote into Support and they told me how to synchronize and set it up properly. Only after two emails I was able to get everything working perfect.
Purchased from Amazon U.K. and I’m absolutely delighted with the customer service that I received. 5 ⭐️⭐️⭐️⭐️⭐️
Most affordable and user friendly thermal label printer .Very easy to set up .Value for money.You won't regret your investment in this printer
Their Label printer is really nice, slick design and a great price! Customer servicegout back to me relatively fast but I figured out why the installer didn't work (just had to restart my laptop) before they got back to me lol.
Harper was really helpful and helped me make a purchase on the 6140 model
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