Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.
Written by the business, not verified by us.Online Carpets (onlinecarpets.co.uk) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the fantastic quality of the carpets and flooring, alongside the competitive pricing available. Reviewers are consistently pleased with the ease of ordering online, receiving positive feedback on swift and pleasant delivery services. However, some customers noted difficulties regarding delivery timelines, such as experiencing delays of nearly a week or not receiving the product despite repeated confirmations. A few other people also felt that there were instances of receiving items that were the wrong size or damaged upon arrival, and that quality control issues were occasionally apparent on the product itself.
Auto-generated from all reviews of this business. For reference only.Great value, easy to order online. Firm delivery date provided and arrived exactly as stated. Very helpful delivery driver. All in all, a first class experience from order to delivery. Many thanks, will be using online carpets again soon.
Delivery service Have used online carpets for many years now for our refurbishment projects as they always deliver with in a reasonable time and quality was good Unfortunately our last project being very problematic for them , 1st was something to do with security online so unable to deliver , second delivery attempted and finally saying delivery will be rescheduled in 7 days An absolute appalling service somewhat that we now after 6 years have to find an alternative company , this is typical of companies that get complacent thinking they have the market tied up .
Good afternoon, We are sorry to hear about the delivery issues you experienced with your recent order, and we appreciate you taking the time to leave your review. We have been able to locate your order and review the circumstances surrounding your experience. We appreciate that this situation was frustrating. To help protect our customers, we have strict security measures in place regarding changes to delivery addresses after an order has been placed. Where an order has not been authenticated using 3D Secure (3DS), we are unable to amend the delivery address once payment has been processed. This is a security precaution designed to help protect against fraudulent transactions and unauthorised changes to an order. While we understand this can be inconvenient, these measures are in place to safeguard our customers' payments and personal information. Where possible, our team will always discuss the options available in line with our security policy. The new order delivery was unsuccessful as our driver was unable to make contact on arrival using the telephone number provided. As we do not deliver to every postcode every day, rearranging another delivery can sometimes take longer than expected. We are sorry that your experience did not meet your expectations on this occasion. Your feedback has been passed to our Customer Care Team for further review and consideration. Kind regards, Jenny Online Carpets
Easy to order, fast and communicative delivery and excellent quality carpet at a reasonable price. Will definitely be ordering all my flooring and carpet from here again. Very happy.
I had a great experience with Online Carpets when purchasing wood flooring. The ordering process was straightforward, the prices were competitive, and the quality of the flooring exceeded my expectations. Delivery was prompt, and everything arrived well-packaged and in perfect condition. The flooring looks fantastic and has really transformed the space. I'm very happy with my purchase and would definitely recommend Online Carpets to anyone looking for quality flooring at a great price.
As a small family busniess,I've been using their services for around 10 years, I wouldn't use anyoane else. Excelent quality carpets and outstanding customer services. Delivery perfect. Highly recomended.
This has now happened for the second time I'm beyond annoyed, 2 orders placed and gone through notifications to say they would be delivered then a day or two before a notification to say they didn't have the stock, I'm so annoyed what a shocking company thanks for wasting my time🤬 if it's not in stock why the hell advertised it on the website and allow me to purchase???????AVOID!!!! Terrible company if I could give 0 stars I would
Hello, Thank you for taking the time to leave us a review. We're sorry to hear about your experience and appreciate how frustrating it must have been, particularly as this has happened more than once. Whilst we make every effort to keep our website stock levels accurate, there can occasionally be instances where limited stock is ordered by multiple customers at the same time. If this happens, we will always make every effort to contact customers promptly and discuss the available options. We have requested some further information so we can investigate what happened in your case, and we hope to have the opportunity to review your concerns and respond accordingly. Kind regards, Richard Online Carpets
First class service.excellent delivery. Good quality carpet set at very competitive price..have used repeatedly
Great service and product
Excellent value, easy ordering, delivery options are great too. Thinks its the 4th time I've used them, no complaints whatsoever, great service.
Great prices Fast delivery
Very good quality flooring at a great price. Fast and efficient delivery. Floor looks great
Excellent value for a beautiful 100% wool carpet. I have already recommended your company to family and friends. Thank you
I have used online carpets for various flooring projects over the last 5 years. We have rental properties and I look for good quality flooring that will last and at a competitive price. Online carpets are certainly competitive on price and unlike others their customer support is also first class. I will definitely be using them again and would highly recommend to anyone.
I paid £35.00 for a express delivery which took longer than expected. The delivery driver made absolutely no real attempts to deliver my parcel, so frustrating and completely set back on the job i was doing. We do not have a doorbell, my lodger was in the garden so as an ex delivery driver myself I would have took the initiative to go around the back of peoples properties just to check they are not in the garden especially on a very hot 35 degree heat wave. The delivery driver could have at least looked to see if this was an option? My neighbours were also all in and present and he or she chose not to knock to see if they can take the parcel. This is only a 2 squared bit of vinyl flooring not big at all they would have been more than happy to accept the parcel. This is not the kind of service that warrants £35.00 the delivery driver could have even called me with his mobile which again failed and wasnt prepared to do!!!! Not cool Online Carpets not cool. When I call the customer service department and explained that my delivery had failed i was so angry and I was then met with very unhelpful ladies who couldn't be bothered to help get intouch with the driver for a redirect!!!!! NOW I HAVE TO WAIT ANOTHER 3 DAYS WHICH IS NOT CONVIENT FOR ME AT ALL BECAUSE OF WORK!!!!
Hello Cazza. Thank you for taking the time to leave a review following your purchase. We are sorry to hear that you feel let down by the delivery service. The vast majority of our deliveries take place on the date and within the time slot we provide. The service we offer is to the nearest available ground-floor access point, which is usually at the front of a property; as such, drivers are not obliged to check back gardens and similar areas. We ask that drivers contact all customers prior to delivery. In addition, we provide a three-hour delivery window along with live tracking, so deliveries can be monitored relatively easily by our customers, should the driver be unable to reach you by phone. We are sorry to hear that you found our team unhelpful. We would like to contact you directly, so we have requested further information relating to your order. Once we have this, a member of our Customer Care team will be in touch. Kind regards, Joanne. Online Carpets.
Easy to request the samples and received very quickly. Telephoned to ask a couple of questions. The call was answered very quickly and dealt with in a professional manner. Placed order on line and delivered within the time scale quoted. Product was very good and priced competitively
Always good choice and brilliant prices Delivery is excellent
Fabulous, reasonable price, fast delivery, good quality, delivery men were pleasant. Can’t fault the whole purchase.
Very fast delivery driver was very helpful Lovely flooring
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