Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.
Written by the business, not verified by us.Online Carpets (onlinecarpets.co.uk) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-28.
Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the fantastic quality of the carpets and flooring, alongside the competitive pricing available. Reviewers are consistently pleased with the ease of ordering online, receiving positive feedback on swift and pleasant delivery services. However, some customers noted difficulties regarding delivery timelines, such as experiencing delays of nearly a week or not receiving the product despite repeated confirmations. A few other people also felt that there were instances of receiving items that were the wrong size or damaged upon arrival, and that quality control issues were occasionally apparent on the product itself.
Auto-generated from all reviews of this business. For reference only.The carpet was good quality for the price Also the site was easy to use for other parts that were needed and the quality was also well priced the delivery service was excellent as well I would have no problem using you again thank you Alec Murray
Sent me loads of free samples then delivered my carpet of choice with no hassles at all. I would highly recommend.
Very quickly delivered very good price And very good quality laminate floor
Have been buying carpets from them for years ! They were good .I recently bought carpet for all the rooms was told by employee to buy the amount they suggested , now have several rolls of extra carpet which was such a waste and financially expensive. Carpets delivered initially were of wrong size and had to pay the carpet fitter the day rate although he could not fit the carpet, so generally lot of unnecessary expenses incurred , have complained to them and waiting for their reply
Good afternoon, Thank you for taking the time to highlight your concerns. We are sorry to hear that your order experience has not met your expectations. All of our flooring is cut, rolled, and wrapped in our busy warehouse, with quality control processes in place to ensure that each order is dispatched in the correct size and condition. However, on rare occasions, an issue may occur despite these checks. For this reason, we advise all customers not to arrange fitting until their flooring has been received, unpacked, and checked to ensure it is suitable. This helps to avoid any additional costs, such as fitting charges, should an issue arise. We would like the opportunity to investigate your concerns regarding the sizing of your order. To assist us with this, we have contacted you to request some additional information so that we can better understand the measurements provided and any communication that took place before your order was placed. Once we have received and reviewed this information, we will be able to validate the details of your order and continue working towards a suitable resolution. Kind regards, Jenny Online Carpets
Easy to order Delivery was quick
The website is easy to navigate, prices are very competitive. The ordering process was simple and delivery was swift, with excellent tracking updates. Im very pleased with my Quickstep laminate flooring!
I've ordered LVTs, and apparently they have transfered my order to a firm called Generation Flooring. For the delivery today, I've got messages someone must be at home, I got leave from my job. And I got a message, saying we tried and you were not at home. I checked the tracking and called customer services: it is a totally different house they went. And the solution they proposed is redelivery in 5-6 days. Even though I say, it is their own fault, I got leave, they do not provide any solution, they simply say cancel your order. Just be careful about such nonsense mistakes and irresponsible behaviour.
Hello Ahmet, Thank you for taking the time to leave a review. We're sorry to hear about the issue with your delivery. Having looked into your order, we can see the driver mistakenly attempted delivery to the wrong address. Your order has now been returned to us and is scheduled for redelivery, which we expect to take place by Wednesday next week. Unfortunately, we do not offer weekend deliveries. While we're sorry this happened, the vast majority of our deliveries are completed without issue. If something does go wrong, our customer service team is available seven days a week to help resolve it. We apologise for the inconvenience and appreciate your patience. Kind regards, Joanne. Online carpets
It came in time its good quality and it lookes brill would order again when i need carpet or vinyl (pleased)
Wry good service and fast Delievey. Spoilt for choice will be back for more
I wouldn’t even rate it a 1 but have to put a minimum of 1 star The service and responses have been insulting No accepting that they are at fault I ordered and paid over £165 for a roll of Lino over 4mx4m to be delivered by one man delivery, drags it out of the van bent in half, to sling it bent over his shoulder, I lay it flat as soon as it’s delivered in the hope it won’t have damaged it then my fitter came out, unravelled into place in my kitchen to fit and was hopeful the over half of my floor has creases and damage from where they’ve bent the role from the point of loading onto the van to be told I’m at fault for not rolling out the roll beforehand before a fitter (not sure where I’m expected to roll it out to fully inspect my fitter raised the issue on the day which I still had to pay fitting fee, and have a Lino fully damaged due to the incompetence of this company to raise a complaint to be insulted with £40 offer to then be told oh we can replace it and collect the damaged Lino but won’t pay for your fitter even though I’ve wasted £80 on a fitter for already damaged Lino so I’ll be even further out of pocket to then be patronised on the phone by a customer care member and manager insulting me, it’s ridiculous and now still waiting for a resolution and when I said I want to escalate it they suggested I speak to CAB what is CAB going to do I’m complaining to the company at fault to be told go to CAB ! DO NOT BUY OFF THESE
Good afternoon, Thank you for taking the time to review your recent order experience. We are sorry to hear that you were disappointed with both the delivery service and the condition of the carpet you received. We have high expectations of all our team members, including our delivery drivers, and we value your feedback as it helps us identify areas where improvements can be made. We have rigorous quality checks in place to ensure that all flooring leaves our warehouse and is delivered in the condition it should be. However, on the rare occasion that damage occurs during transit or delivery, we are committed to resolving the issue as quickly and fairly as possible. To help avoid additional costs, such as fitting charges resulting from delays or delivery issues, we advise customers not to arrange installation until their flooring has been received, inspected, and confirmed to be in satisfactory condition. This guidance is outlined in our Terms and Conditions of Sale, available on our website, which are agreed to at the point of purchase. Our Terms and Conditions also state that we are not liable for any consequential losses or costs, including fitting charges, arising from delivery delays or other unforeseen issues. We can see that we have been in direct contact with you and are actively working towards a resolution. We will continue to keep you updated and remain in contact until the matter has been fully resolved. A request for more information has been sent just to validate your order. Kind regards, Jenny Online Carpets
Easy to order and i was very satisfied with my last order i recieved 😊
We went to the usual high street stores for carpet, but pricing and lack of transparency made us look elsewhere. We also went to a local John Lewis concession who were equally poor. We ordered online carpets. Relatively straightforward, and samples were quick. Two large orders later we are very very pleased, delivery was spot on both occassions and carpet was great. Very good business to deal with and the results on the carpet speak for themselves. We are lucky we found a reliable English fitter. Highly recommend online carpets
I love buying from online carpets ne er have any problems iv now done 2 homes with them .excellent service always keep you updated and lovely delivery peopkev
Great service, carpet absolutley lovely thankyou
The quality of the flooring was amazing. Easy to assemble and delivery guy was pleasant.
Very happy with my beautiful bargain price flooring. Fast delivery. Appreciated free samples which enabled me to choose and order easily on line. Thanks
excellent service, very good quality floor at a fantastic price !
Perfect delivery. Exactly on time. Good value carpet.
Website nice,carpet cheap,good service ,delivery driver polite and helpful,but the value if you are fitting yourself is outstanding.
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