Will buy again when necessary
Easy website Price very good You soon get an email re delivery Will buy again when necessary
About Online Carpets
Data updated- Website
- onlinecarpets.co.uk
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (24/24)
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About this business
Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.
Written by the business, not verified by us.Is Online Carpets legit?
Online Carpets (onlinecarpets.co.uk) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the fantastic quality of the carpets and flooring, alongside the competitive pricing available. Reviewers are consistently pleased with the ease of ordering online, receiving positive feedback on swift and pleasant delivery services. However, some customers noted difficulties regarding delivery timelines, such as experiencing delays of nearly a week or not receiving the product despite repeated confirmations. A few other people also felt that there were instances of receiving items that were the wrong size or damaged upon arrival, and that quality control issues were occasionally apparent on the product itself.
Auto-generated from all reviews of this business. For reference only.What people say
Samples sent out very quickly- LOVE what we ordered
Samples sent out very quickly, as was the order and we love the new floor in the summer room
Flooring is amazing quality
Flooring is amazing quality, delivery wasn’t to bad either, easy enough to order
Wrong Flooring Sample Sent
I requested a flooring sample before placing my order, but the sample sent to me was the wrong colour. Unfortunately, I only discovered this once the flooring had been delivered. When I tried to order the correct colour, it was out of stock. Online Carpet has offered a full refund, which I appreciate, but this mistake has set my project back by several weeks and caused significant inconvenience. A refund resolves the payment issue, but not the time lost or disruption caused. Please make sure samples are checked carefully before sending them to customers.
Reply from Online Carpets2026-08-21
Hello Annie, Thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with the experience you've had and appreciate the frustration this has caused. The vast majority of our sample orders are sent out correctly, but on this occasion it appears that an error was made. While we're pleased that a full refund has been offered, we understand this does not make up for the delay and inconvenience you have experienced. We take feedback like this seriously and will use your comments to help improve our processes. If something does go wrong, our Customer Service team is available seven days a week to assist and work towards a resolution as quickly as possible. Thank you again for bringing this to our attention, and we apologise for the disappointment caused. Kind Regards, Suzanne, Online Carpets
Totally recommended
Can’t believe the quality for the price, would definitely recommend and will be buying from them again. The cheap underlay is fantastic. Quick delivery too.
Excellent Company
Excellent Company, very quick getting my vinyl to me!
Great carpets at a great price
it was easy
it was easy, they sent samples I picked the one I wanted, went online to order, no pressure, price was as stated, arrived a couple of days later.
Fast delivery straight into the room
First time I’ve ever shopped with these…
First time I’ve ever shopped with these and I would definitely buy from them again. It was so easy to order and when I did have a query and phoned customer service they were very helpful. The delivery was earlier than expected but they kept you informed on the delivery time and you could track the delivery driver whom might I say was incredibly helpful and polite. I shall be ordering all my carpets from here in future
Streamlined and easy ordering
Streamlined and easy ordering, delivery friendly and timely, quality carpet and very happy with the value
ONL1255135 and ONL1241967
Order reference: ONL1255135 and ONL1241967 I placed two separate orders with Online Carpets for laminate flooring and, unfortunately, both orders contained damaged or defective planks. I contacted Online Carpets and supplied photographs showing a number of the damaged boards. I tried to be as comprehensive as reasonably possible, although there were simply too many affected boards for me to photograph every single one. Some of the problems only became apparent once the planks were removed from the packaging and I attempted to lay them, including boards that would not fit together correctly. What has made the whole experience particularly frustrating is the way my complaint has been dealt with. Rather than considering all of the information I have already provided and sending one comprehensive response setting out exactly what they require from me, I keep receiving another email with another question or another request for information. I answer that, only to receive yet another question or requirement. It has become an unnecessarily drawn-out, seemingly endless back-and-forth process. I have already provided photographic evidence of the damaged planks, yet I am now being asked to provide photographs of three packs packaged up ready for collection and to demonstrate that they contain full, unused and unaltered planks. This makes very little sense when some of the defects could only be discovered by taking the boards out of their packaging and attempting to fit them. The photographs I have already supplied clearly show individual damaged or defective planks which have necessarily been removed from the packaging. I also cannot simply put all of the affected boards back into their original packaging as though they had never been opened. I do not have unlimited space to continue storing defective laminate, nor do I have the time to repeatedly photograph, sort and repackage damaged goods while responding to question after question when I have already explained the problem and supplied photographic evidence. I fully appreciate that a retailer is entitled to make reasonable checks when dealing with damaged goods. However, there comes a point where the process becomes unnecessarily burdensome for the customer. I ordered and paid for new, usable laminate flooring. I received damaged or defective flooring across **two separate orders**, reported the problems and supplied photographic evidence. What should have been a straightforward matter to resolve has instead become an extremely frustrating and time-consuming process. At this stage, I have simply had enough. THIS HAS NOW BEEN SORTED BY THE COMPANY. I HAVE BEEN ASKED NOT TO REMOVE THE REVIEW OR I WOULD. THEY SORTED IT BY REFUNDING ME. CANNOT FAULT THEM NOW
Reply from Online Carpets2026-08-19
Good morning, We have reviewed your feedback and appreciate you taking the time to share this with us. We are sorry to hear that you are disappointed with your orders. Our warehouse team carries out rigorous quality checks; however, there may be rare occasions when an item is received not fully as expected or, on occasion, becomes damaged during transit. We continuously review and improve our processes to help minimise the likelihood of this happening. When an issue does occur, we are committed to working with our customers to resolve it as swiftly as possible. We understand that the process can sometimes feel frustrating, particularly when we need to ask for additional information. However, gathering as much detail as possible, which may include photographs and specific questions, is an essential part of reviewing concerns thoroughly. This allows us to better understand what has happened and ultimately work towards the fairest possible outcome for our customers. Where flooring has already been used, fitted or otherwise altered from its original condition, the available options for resolution can become more limited. At this stage, our questions are therefore intended to help us fully assess the circumstances and again, determine the best possible outcome for you. Thank you for providing your order information. A member of our Customer Care Team will be in contact with you shortly to discuss the matter further and work with you towards a swift resolution. Kind regards, Jenny Online Carpets
The carpet we received was unacceptable…
The carpet we received was unacceptable and arrived damaged. It had black marks/stains all over them upon opening. We had our carpet fitters booked well in advance, as there was around a six-week wait for fitting. There was no way we could wait another six weeks for a replacement, and through no fault of our own, we had to make the difficult decision to have the carpet fitted anyway, as we also had furniture arriving throughout the week for the new bedroom. The carpet was unwrapped by us in the room where it was being fitted, and the black marks were immediately visible. We took photographs straight away as evidence. We have tried scrubbing the affected area and, although it has faded slightly, the damage is still clearly visible. We have now had to position a wardrobe over the damaged section to hide it. What is particularly disappointing is that the damage was clearly present before the carpet reached us. It appears the carpet was badly damaged in the warehouse, yet someone must have seen the obvious black marks and still decided to dispatch it. We have been left with a damaged carpet through no fault of our own and, despite bringing this to your attention, we have not been offered a satisfactory solution. Very disappointing customer service and quality control. We would expect better, especially when purchasing a brand-new carpet.
Reply from Online Carpets2026-08-19
Good afternoon, Thank you for taking the time to highlight your concerns by leaving your review. We are sorry to see that you are not happy with the progress of the situation. All our flooring is cut, rolled and wrapped in our warehouse, where thorough checks are carried out ahead of delivery. We appreciate that it is disappointing when a carpet is not received as expected and, once an issue is reported, we do all we can to achieve a swift resolution. On our website, we advise customers to carefully check their flooring upon receipt and before arranging fitting. This is to ensure that, in the unlikely event an item arrives in an unacceptable condition, there is sufficient time to arrange a collection or replacement. Once a carpet has been fitted, the options available to us can be more limited. However, we remain fully committed to reviewing the matter and reaching the fairest possible resolution. To do this, we need to carry out a thorough investigation within our warehouse to establish what happened in the run-up to dispatch. We also ask for images of the completed fit so that we can fairly assess the impact any damage may have had on the overall installation. We are in direct contact with you and will continue to work with you towards a more satisfactory outcome. Kind regards, Jenny Online Carpets
On line carpe1ts there service was…
On line carpets there service was fantastic they delivered on time just as they said the carpet was beutiful the quality was lovely thanks to choice Thanks one line carpets
The order and delivery process was good…
The order and delivery process was good and the flooring was reasonable priced and of good appearance.
Good customer service
Good customer service, competitively priced and carpet looks lovely. Will be using again.
Samples arrive quickly
Samples arrive quickly. Easy to use. Prompt delivery of carpet. Fab quality.
Brilliant fast service and delivery and…
Brilliant fast service and delivery and excellent quality carpet's
Another great experience
Another great experience. Easy to view products and place orders. Good lead time for delivery, just think £20 is a lot for delivery. Great products as always and at amazing prices.
I am only giving it 4 stars due to no…
I am only giving it 4 stars due to no help in bringing it up to the flat even though you pay for delivery, other than that brilliant service the actual price for the carpet was amazing and the carpet itself is great and the underlay nice and thick carpet looks great
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