Great quality product
Great quality product, fast delivery, good prices.
About Online Carpets
Data updated- Website
- onlinecarpets.co.uk
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 100% (24/24)
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About this business
Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.
Written by the business, not verified by us.Is Online Carpets legit?
Online Carpets (onlinecarpets.co.uk) has a 4.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Consumers frequently praise the fantastic quality of the carpets and flooring, alongside the competitive pricing available. Reviewers are consistently pleased with the ease of ordering online, receiving positive feedback on swift and pleasant delivery services. However, some customers noted difficulties regarding delivery timelines, such as experiencing delays of nearly a week or not receiving the product despite repeated confirmations. A few other people also felt that there were instances of receiving items that were the wrong size or damaged upon arrival, and that quality control issues were occasionally apparent on the product itself.
Auto-generated from all reviews of this business. For reference only.What people say
Great quality and excellent value
Great quality and excellent value carpet! Our fitter couldn't get the same carpet cheaper from his supplier so I was pleased to have found onlinecarpets. The carpet was delivered as stated with tracking available. Will use again and highly recommend.
Excellent customer service …
Excellent customer service when I had mistakenly ordered & had delivered the wrong carpet ,this was rectified quickly without any hassle .I would not hesitate to recommend this company for quality, price & customer sevice
Good quality carpet with quick and…
Good quality carpet with quick and helpful delivery. Have used before and will continue to use them.
The carpet we wanted but cheaper to buy.
Just the carpet we wanted that we had seen but at a cheaper price. Easy ordering system, Good delivery, well packaged and a good quality carpet that fits the job.
Good samples
Good samples, well priced, free fast delivery
Excellent as always
Excellent as always. Great communication regarding order. Also 1 x pack of laminate damaged on arrival this was resolved immediately and a new pack sent out. Great service.
Great delivery & excellent flooring
Great delivery & excellent flooring. Recommending to all I know & I'll definitely use you again.
fast delivery good customer service…
fast delivery good customer service used these a few Times Now always been good
Luxurious carpet and underlay delivered…
Luxurious carpet and underlay delivered promptly enhances my bedroom and hallway. Excellent service and excellent quality!
Great company
Ordering was really easy, the delivery was fast and the carpet itself is excellent. The prices were great. Will definitely be buying from here again
Great carpet and underlay 12mm
very efficient service
very efficient service, easy to order with a wide range of options
Poor quality, web site didn’t match the under lay to the carpet in square metres
The site, customer service the delivery and price were all good. I was disappointed that I ordered underlay to go with the carpet and only one roll covering 15 square meters arrived. The carpet was 30 square meters. I had to assist the delivery driver as the roll was 70kg and I’m not that young. The carpet fitter wasn’t impressed with the quality, we found 3 deep knife marks at the backing of the carpet however the cut wasn’t deep enough to completely separate the carpet and the fitter made good. The fitter explained that if anything had gone wrong on the day then he would have wanted paying as he’d booked me in for the morning . I would then have had to re wrap a 4 mtr roll of carpet and arranged collection and delivery of a new one. So all in all I wouldn’t opt for this again and use a carpet store and their fitters if anything goes wrong then they sort it.
Efficient and good value for money
Efficient and good value for money I would like a bit more notice than 'I'm here" from the fitter as the rented property due to be fitted is 20 minutes away from my house !!
Delivered when you said, delivery driver was amazing went above and beyond.
Delivered on the the day you said you were going to deliver and within the time specified . Delivery driver was amazing very helpful indeed, went above and beyond. Would definitely use again.
Good quality flooring for good price
Very quick delivery and cushion floor really good quality for a really good price
I bought two types of laminate…
I bought two types of laminate flooring, along with the underlay, and I'm really happy with my experience. My order arrived quickly, and the quality of the flooring is great. I also had some leftover packs, and the customer service team was brilliant. They responded quickly, made the return process really easy, and I received my refund in no time. Great communication, reliable service, and quality products. I would definitely recommend them and wouldn't hesitate to buy from them again.
Initial small problem that I had was…
Initial small problem that I had was very quickly solved.
Straight forward easy to use app
Straight forward easy to use app. Product as advertised and delivered well wrapped on time.
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