Falling behind on tax payments to the IRS is something that millions of Americans have dealt with at one time or another. Owing money to the IRS can be very intimidating, but don’t worry and definitely don’t lose hope – there is tax relief available. A reputable tax relief company can help you reach a tax relief agreement with the IRS. Using proven strategies, our knowledgeable experts can assist you through tax audits, help reduce your tax debt, and stop wage garnishments and bank levies from happening. In some cases, you may be able to settle tax debts for much less than was originally owed. The tax relief experts at Optima Tax Relief are available to be your dedicated resource to save you the most money while resolving your IRS debt in the shortest amount of time possible. Go to the website www.optimataxrelief.com or call 1-800-536-0734 to learn more.
Is Optima Tax Relief legit?
Optima Tax Relief (optimataxrelief.com) has a 4.4 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-09-02.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally knowledgeable, patient, and thorough when explaining complex tax procedures and resolving financial concerns. Consumers note that helpful representatives listen carefully and provide immense peace of mind by handling difficult IRS communications and stopping stressful collection letters immediately.
However, some people mentioned experiencing frustrating delays in communication and having to wait a long time to receive proper case updates from representatives. A few other reviewers also felt that obtaining consistent answers was quite challenging when speaking with different agents throughout the entire resolution process.
Auto-generated from all reviews of this business. For reference only.
My experience with Optima has been great. Words cannot express how much they have helped me through out the years.
Reply from Optima Tax Relief2026-08-14
Thank you so much for taking the time to share such heartfelt feedback! It means the world to us to know that our team has been able to make a meaningful difference for you over the years. Providing every member with dedicated, compassionate, and results-driven service is what we are here for, and reviews like yours remind us of the importance of the work we do.
We are truly grateful for the opportunity to have been a part of your journey and look forward to continuing to support you. Please don't hesitate to reach out to us at (800) 965-3192 at any time should you ever need anything!
Thank you so much! Nice customer service is something our team genuinely cares about delivering for every client and we are so glad that came through in your experience. We appreciate you taking the time to share your feedback and for choosing Optima. We look forward to continuing to be here for you!
They jumped right into working for me. The updates are great and they work with you all throughout your journey. Thank you for allowing me to share.
Reply from Optima Tax Relief2026-08-17
Thank you so much for this wonderful review and for sharing your experience with us! We love hearing that our team jumped right in and got to work for you right away and that the updates and ongoing support throughout your journey have made a real difference. That is exactly the kind of dedicated and proactive service we strive to deliver for every client at Optima. Thank you for your trust and we are honored to be by your side every step of the way!
Optima Tax truly does take care of your tax problems very professional service. I had a 20 year old tax problem and they saved me thousands very grateful for the service.
Reply from Optima Tax Relief2026-08-14
Thank you so much for taking the time to share your experience! We are absolutely delighted to hear that our team was able to help you resolve a long-standing tax situation and deliver the results you deserved. Stories like yours are exactly why we do what we do, and it is truly rewarding to know that our licensed professionals were able to provide you with the relief and peace of mind you were looking for.
We are so grateful for the opportunity to have served you and wish you all the best going forward. Please don't hesitate to reach out to us at (800) 965-3192 at any time should you ever need anything in the future!
The staff the service and the results that's what makes you great
Reply from Optima Tax Relief2026-08-13
Thank you so much and you have perfectly summed up everything we stand for at Optima — great staff, great service and great results! Knowing that all three came together in your experience means absolutely everything to our team. That is exactly the trifecta we work so hard to deliver for every client every single day. Thank you for choosing Optima and for putting it so perfectly!
Optima personnel follow up on tax records needed and provide access to data supplied. The personnel are prompt and courteous.
Reply from Optima Tax Relief2026-08-13
Thank you so much for this wonderful review! Following up on needed records, ensuring access to important data and doing it all promptly and courteously is exactly the organized and attentive service we strive to deliver for every client at Optima. Knowing that has been your consistent experience means a great deal to our team. Thank you for choosing Optima and we look forward to continuing to be here for you!
$8,290 Retainer Taken, Zero IRS Representation (Unfiled Form 2848)
On May 17, 2023, I paid Optima Tax Relief an $8,290 retainer to resolve a tax matter. Per our Client Services Agreement, they were obligated to file a Power of Attorney (Form 2848) and negotiate directly with the IRS. To date, the IRS has absolutely zero record of Optima ever filing a POA or performing any external work on my behalf. When I confronted them about taking thousands of dollars for internal paperwork that yielded zero real-world tax resolution, their Executive Review Board Specialist, Alejandro Casasola, admitted the lack of performance by offering me a 50% "courtesy" refund. They are currently retaining my unearned funds in breach of contract. I have filed formal complaints with the California Attorney General and the IRS Office of Professional Responsibility (Form 14157), and am currently executing binding arbitration against them. Avoid this "firm" at all costs.
Reply from Optima Tax Relief2026-08-13
Thank you for sharing your feedback. We take concerns like yours seriously and want the chance to make this right.
One of our Executive Review Specialists is already reviewing your case and will be reaching out to you directly. If you'd rather connect sooner, feel free to call us at (800) 965-3192.
Without exceptions, my exerience has been a 5 out of 5. Every team member I have spoken with has been a very good listener, knowledgeable, patient and committed to my best outcome.
Thank you
Reply from Optima Tax Relief2026-08-13
Thank you so much for this absolutely wonderful review! A 5 out of 5 without exceptions is the highest praise we could ever receive and knowing that every team member you have spoken with has been a great listener, knowledgeable, patient and committed to your best outcome is something we are incredibly proud of. Consistency across our entire team is something we work very hard to achieve and it is so rewarding to see it recognized so beautifully. Thank you for your trust and for taking the time to share this with us. We are honored to be in your corner!
The client portal is great and easy to use for loading documents. Good communication and reminders. Resolution was much better than expected.
Reply from Optima Tax Relief2026-08-13
Thank you so much for this wonderful review! We are so glad to hear that the client portal was easy to use, that our communication and reminders kept you on track and most importantly that the resolution exceeded your expectations. That last part is truly the best thing we could ever hear and it is exactly what our team works so hard to achieve for every client. Thank you for trusting Optima and we look forward to always being here for you!
They did what we talked about sometimes they asked me the same question many times
Reply from Optima Tax Relief2026-08-14
Thank you for taking the time to share your feedback! We are pleased to hear that we were able to deliver on the services discussed and that your case is progressing as expected. We also appreciate you bringing the communication concern to our attention, as your feedback helps us continue to improve the experience we provide to every member.
If you ever have any questions or need support along the way, please don't hesitate to reach out to us at (800) 965-3192. We look forward to continuing to serve you!
I had a great experience with Al Tax. It’s a slow process, but in time they do help you with your taxes and they try to find the best lower rate as possible or nothing at all you have to pay back depends on your situation all the employees that I talk to are very kind and caring people they got you back every step away. I recommend ultimate attacks for everybody. I hear them on the radio that’s how I got involved and I called and I’ve been with them for a while now and they’ve been truly honest with me and helping me out because today life is a struggle and I know I’m not the only one in facing the struggle. They’ve been there for me hundred percent guarantee guaranteed
Reply from Optima Tax Relief2026-08-13
Thank you so much for this incredibly heartfelt and generous review! We are so touched by your words and so grateful for your loyalty over the years. You are absolutely right that life can be a real struggle and knowing that Optima has been there for you one hundred percent through every step of that journey means everything to us. Our team truly does care about every single client and we are so glad that honesty and kindness have been the hallmarks of your experience with us. Thank you for recommending us and for trusting Optima. We will always have your back!
Very organized and accurate support. I have trust that they know what they are doing to assist with this challenge in an on-going way.
Reply from Optima Tax Relief2026-08-13
Thank you so much for this wonderful review! Organized, accurate and earning your trust in our ability to handle your challenge on an ongoing basis is exactly what we strive for at Optima. Knowing that you have full confidence in our team means everything to us and we are fully committed to living up to that trust every step of the way. Thank you for choosing Optima and we look forward to continuing to be here for you!
I always received the best experience and I highly recommend!
Reply from Optima Tax Relief2026-08-13
Thank you so much and we are so grateful for both your kind words and your wonderful recommendation! Knowing that you have always received the best experience with us means everything to our team. Consistently delivering that level of excellence for every client is what we are passionate about and it is so rewarding to hear it celebrated with such enthusiasm. Thank you for your loyalty and for trusting Optima and we look forward to always being here for you!
Thank you so much! Good people and great service — that is exactly what Optima is all about and we are so glad both came through in your experience. Our team truly cares about every client they serve and it is wonderful to know that shines through. Thank you for choosing us and we look forward to continuing to be here for you!
They work with you to ensure you get the best results
They work with you to ensure that the right option is for you. Sometimes the app can be tricky in submitting your information but eventually someone contacts you with a email to email it.
Reply from Optima Tax Relief2026-08-10
Thank you so much for sharing your experience! We are so glad to hear that our team worked with you to find the right option for your situation and that even when the app presented some challenges our team found a way to make sure your information was received. We appreciate your patience and your candid feedback about the app experience and we will use it to continue improving. Knowing that we found a solution together is exactly the kind of teamwork we pride ourselves on. Thank you for trusting Optima!
Not done with process. But so far it’s been great. Very helpful and courteous.
Reply from Optima Tax Relief2026-08-10
Thank you so much for checking in with us! We are so glad to hear that things have been great so far and that our team has been helpful and courteous throughout. We are fully committed to keeping that same energy going all the way through to the finish line. Thank you for your patience and for trusting Optima and we look forward to delivering an outcome that makes the whole journey worthwhile!
Someone always kept in touch about what was happening in my account.
Reply from Optima Tax Relief2026-08-10
Thank you so much! Always keeping our clients in the loop about what is happening with their account is something we genuinely believe every client deserves and we are so glad that came through consistently in your experience. Knowing you were never left wondering where things stood means everything to us. Thank you for trusting Optima and we look forward to always being here for you!
No complaints is absolutely music to our ears — thank you so much! That tells us everything we need to know and we are so glad your experience with Optima has been a smooth and positive one. We work hard every day to make sure our clients have nothing to complain about and it is great to know we are hitting that mark for you. Thank you for choosing Optima and we look forward to continuing to be here for you!
Most of the staff was very communicative about the process and helpful answering questions.
Reply from Optima Tax Relief2026-08-10
Thank you so much for sharing your experience! We are so glad to hear that most of our staff was communicative and helpful throughout the process. Keeping our clients well informed and readily available to answer questions is something we truly prioritize at Optima. We appreciate your feedback and your patience and look forward to continuing to provide you with that same attentive and supportive service!
My experience was fantastic and the one and only contributing factor to that experience was the representative I was speaking with on the other end of the phone. His name is Rayshawn. I am 68 years old, I’ve had over 40 years of Customer Service experience, and I have never experienced such a knowledgeable, professional and caring representative other than Rayshawn. He calmed my fears about the future, answered all of my questions, and he was extremely patient. He reassured me of everything I had questions about. You don’t come across too many representatives like Rayshawn, and that makes him extremely valuable. I would not mind working with him going forward. Give Rayshawn 20 stars from me.
Reply from Optima Tax Relief2026-08-10
We are truly speechless and deeply honored by this extraordinary review! Twenty stars for Rayshawn — we will absolutely pass every single one of them along to him! Coming from someone with over 40 years of customer service experience your recognition of Rayshawn carries incredible weight and we could not be more proud of him. The fact that he was able to calm your fears, answer every question with patience and care and leave such a powerful impression on you is the highest testament to the kind of person and professional he truly is. You are absolutely right — representatives like Rayshawn are rare and priceless and we are so fortunate to have him on our team. Thank you from the bottom of our hearts for this remarkable review and for trusting Optima!
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