The verbal and visual guidance made…
The verbal and visual guidance made troubleshooting the problem easy.
About Orbit Irrigation
Data updated- Website
- orbitonline.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/21)
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About this business
Orbit is North America’s premier company for residential watering. With a presence in over 180 countries and 6 continents, we offer the most complete ecosystem of solutions across hose faucet, hose, hose-end, underground, drip, mist, and yard protection. For over half a century, we have led the industry in innovative solutions, accumulating over 100 active patents and many industry recognition awards. From PVC-Lock®, Blu-Lock® and Drip-Lock®, which are an extraordinarily fast, environmentally friendly way to connect sprinkler pipe and drip tubing, to our technologically advanced, best-selling B-hyve smart controllers, we have modernized the industry, set the standard for residential irrigation best practices, and made outdoor watering efficient for households around the world.Hydro-Rain is the cutting-edge commercial and agricultural counterpart of Orbit, featuring BUILT FOR SPEED® offerings that are engineered specifically for professional contractors and growers. Together, Orbit and Hydro-Rain form a business unit within Husqvarna Group’s Gardena Division, collectively comprising the world’s largest residential watering manufacturer.Because securing access to safe fresh water for communities is a global priority, we are proud to affirm our commitment to delivering a comprehensive ecosystem of smart solutions, covering applications FROM FAUCET TO FARM™, as we continuously pursue the vision of CHANGING THE WAY THE WORLD WATERS®.
Written by the business, not verified by us.Is Orbit Irrigation legit?
Orbit Irrigation (orbitonline.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and the straightforward warranty process that makes obtaining product replacements remarkably simple and quick. Many people deeply appreciate the durable, well-constructed items and the efficient support team ready to assist whenever items stop working unexpectedly. However, some customers also noted difficulties reaching a human representative or experiencing frustrating, lengthy troubleshooting steps during their calls. A few people mentioned receiving defective replacement items, unhelpful assistance, or facing unexpected delivery delays that hindered their overall satisfaction. Others reported that equipment connections can sometimes be rocky and hard to configure.
Auto-generated from all reviews of this business. For reference only.What people say
Order fulfilled quickly
Order fulfilled quickly, accurately, I'm happy with the product
A very easy replacement wand
This was a very pleasant experience for getting a replacement wand. Thank you for the prompt service. Love all your products!
The warranty coverage itself is very…
The warranty coverage itself is very much within reason. The website to make a claim is as simple as one can be. The process was effortless and the fast replacement, free shipping was also appreciated. Not sure y'all could do better, just short of paying my water bill. I've been using Orbit products for , easily for 25-30 years. The quality for which the items are created, are very well constructed.
Helpful and convenient service
Great service
Products arrived on time and in great…
Products arrived on time and in great shape.
phone representative took care of my…
phone representative took care of my needs and got me a replacement sprinkler timer for my home
Great customer service!
I had a sprinkler timer that was about 1 years old that stopped working! I called tech support and they ask a few questions and determined to send me a replacement for free! Great customer service!
The agent was very helpfl in getting me…
The agent was very helpfl in getting me 2 replacements. No fuss!
This hose management device is the best on the market!
This hose management device is wonderful. Easy to install, has a 100' 5/8" hose that is easy to manage with the very easy to operate pull-out, retraction system.
4 for 1
Got 4 for the price of 1 due to shipping issues
GREAT customer service!
In a world of "Customer no Service" Orbit is the exception. They went far and beyond my expectations.
Quick fix for my thirsty calves…
I had an issue with my garden hose timer. Without hesitation, Orbit sent me a replacement unit that has been working flawlessly ever since. I really appreciate how fast they remedied the situation.
Customer service representative is very courteous and attentive
Customer service representative is very attentive and understanding. I was able to do a warranty claim with ease.
Super easy!
Living in the country the tractor sprinkler is a necessity! More so now that I have gotten old! When the tractor stopped moving it was a major crisis. After going online and determining it was the gears and they needed to be replaced I was worried. At 92 yrs. old I was unsure if I'd be able to replace the gears. So I was very excited when the new gear box arrived. It came WITH very easy to understand instructions (I didn't have to go online or scan some code to get directions). It took me all of 6 minutes to replace the gears and 3 minutes of that was looking for a screwdriver! It was the easiest repair I have ever done. The sprinkler now works like new and I am a happy camper!
Cooperation of your staff
great customer service
Great warranty and service
The 620 61Z failed after two months. It wouldn’t turn on at the appropriate time setting. I did discover droplets of water when I took out the battery insert. I put it in the sun for a while to see if it would dry out and work, but it didn’t. Thank you for replacing it.
I had a warranty issue
I had a warranty issue. The representative asked for some responsible proof of purchase but did not grill me or seek ways to get out of the responsibility. I placed my order and recieved the docuemnt very soon.
Nice controller timer that is battery…
Nice controller timer that is battery powered but still controls 4 zones. The adapters for the 12 volt solenoids broke and Orbit sent replacements very quickly.
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