About Orbit Irrigation
Data updated- Website
- orbitonline.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/21)
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About this business
Orbit is North America’s premier company for residential watering. With a presence in over 180 countries and 6 continents, we offer the most complete ecosystem of solutions across hose faucet, hose, hose-end, underground, drip, mist, and yard protection. For over half a century, we have led the industry in innovative solutions, accumulating over 100 active patents and many industry recognition awards. From PVC-Lock®, Blu-Lock® and Drip-Lock®, which are an extraordinarily fast, environmentally friendly way to connect sprinkler pipe and drip tubing, to our technologically advanced, best-selling B-hyve smart controllers, we have modernized the industry, set the standard for residential irrigation best practices, and made outdoor watering efficient for households around the world.Hydro-Rain is the cutting-edge commercial and agricultural counterpart of Orbit, featuring BUILT FOR SPEED® offerings that are engineered specifically for professional contractors and growers. Together, Orbit and Hydro-Rain form a business unit within Husqvarna Group’s Gardena Division, collectively comprising the world’s largest residential watering manufacturer.Because securing access to safe fresh water for communities is a global priority, we are proud to affirm our commitment to delivering a comprehensive ecosystem of smart solutions, covering applications FROM FAUCET TO FARM™, as we continuously pursue the vision of CHANGING THE WAY THE WORLD WATERS®.
Written by the business, not verified by us.Is Orbit Irrigation legit?
Orbit Irrigation (orbitonline.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and the straightforward warranty process that makes obtaining product replacements remarkably simple and quick. Many people deeply appreciate the durable, well-constructed items and the efficient support team ready to assist whenever items stop working unexpectedly. However, some customers also noted difficulties reaching a human representative or experiencing frustrating, lengthy troubleshooting steps during their calls. A few people mentioned receiving defective replacement items, unhelpful assistance, or facing unexpected delivery delays that hindered their overall satisfaction. Others reported that equipment connections can sometimes be rocky and hard to configure.
Auto-generated from all reviews of this business. For reference only.What people say
Great company with amazing customer…
Great company with amazing customer service. I had a defective timer through trouble shooting by an customer service associate. This company immediately send me a new timer. Thank you for the great customer service. 😊😊👍
Orbit Programmable Hose Bib Timer
The Programmable Faucet Timer is amazing. The clock keeps perfect time. I've used it and found it to be exactly as advertised.
It appears durable and light
It appears durable and light. Great
Quick and easy
Quick and easy. Fast delivery akso
Love this company and their products
Love this company and their products! Their customer service is the best too!!
Took care of the problem
Great service
I purchased my controller several years ago. When I called support, I thought I'd have to purchase a replacement but the support team member told me it was covered by warranty. You won't find that level of support from the products coming from Asia.
Really amazing service
Really amazing service. No hassle warranty exchange. I just gave some details and they replaced the one I had.
Customer service was excellent
Customer service was excellent. The representative was professional, she answered all my question and provided clear instruction on how to request a replacement for a defective irrigation timer that I purchased. She made the process so simple. Thank you orbit.
Good product
Great job of resolving a problem
Warranted my product as promised
Warranted my product as promised! Most excellent! Thanks again.
Won't approve claims after 3-4 items
Orbit was informed that I was going to be replacing several large sprinkler systems and I had to make a rather large warranty replacement claim with many parts still under warranty needing replacement. The first 2-3 items were approved but upon needing my 3 brass impact sprinklers replaced under warranty because of THEIR low quality poor design sprinklers they intercepted the claim after approval and denied it and I have yet to be able to receive my 3 brass impact sprinklers. Buyer beware of orbit products being extremely low quality and poor design as well as early failure rates. I have had just about every orbit product fail within warranty on one way or another. I am in process of reporting to the BBB.
eager to help
eager to resolve my issue with a defective product
The online agents were helpful and…
The online agents were helpful and patient and directed me through the warranty process.
No hassle with getting replacement part…
No hassle with getting replacement part for my sprinkler valve. I explained the part I needed and they sent me a new valve with free shipping.
Timing is goo
Timing is goo. Prompt action. No questions aksed, no answer given. Honestly told the truth about the power was not going in, thentheir action is very good
Great Customer Service
Quick and polite response by the telephone customer service. Took good care of me as always at Orbit. The customer service team at Orbit is fantastic and one reason why I buy from Orbit is the great help I receive.
Quick,satisfying customer service
Quick,satisfying customer service. Defect covered under lifetime warranty with no issues. Recommend Orbit.
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