Customer Service 5 star. Product 0 stars
Described my problem in an online chat and how I troubleshoot it and they determined my product was defective and sent a replacement very quickly great customer service.
About Orbit Irrigation
Data updated- Website
- orbitonline.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 0% (0/21)
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About this business
Orbit is North America’s premier company for residential watering. With a presence in over 180 countries and 6 continents, we offer the most complete ecosystem of solutions across hose faucet, hose, hose-end, underground, drip, mist, and yard protection. For over half a century, we have led the industry in innovative solutions, accumulating over 100 active patents and many industry recognition awards. From PVC-Lock®, Blu-Lock® and Drip-Lock®, which are an extraordinarily fast, environmentally friendly way to connect sprinkler pipe and drip tubing, to our technologically advanced, best-selling B-hyve smart controllers, we have modernized the industry, set the standard for residential irrigation best practices, and made outdoor watering efficient for households around the world.Hydro-Rain is the cutting-edge commercial and agricultural counterpart of Orbit, featuring BUILT FOR SPEED® offerings that are engineered specifically for professional contractors and growers. Together, Orbit and Hydro-Rain form a business unit within Husqvarna Group’s Gardena Division, collectively comprising the world’s largest residential watering manufacturer.Because securing access to safe fresh water for communities is a global priority, we are proud to affirm our commitment to delivering a comprehensive ecosystem of smart solutions, covering applications FROM FAUCET TO FARM™, as we continuously pursue the vision of CHANGING THE WAY THE WORLD WATERS®.
Written by the business, not verified by us.Is Orbit Irrigation legit?
Orbit Irrigation (orbitonline.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-31.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and the straightforward warranty process that makes obtaining product replacements remarkably simple and quick. Many people deeply appreciate the durable, well-constructed items and the efficient support team ready to assist whenever items stop working unexpectedly. However, some customers also noted difficulties reaching a human representative or experiencing frustrating, lengthy troubleshooting steps during their calls. A few people mentioned receiving defective replacement items, unhelpful assistance, or facing unexpected delivery delays that hindered their overall satisfaction. Others reported that equipment connections can sometimes be rocky and hard to configure.
Auto-generated from all reviews of this business. For reference only.What people say
Well exceeded expectations
Well exceeded expectations. Reps were respectful, understanding and eager to resolve my concern. They earned the company and them great credit and recognition well satisfied.
Exceptional warranty
I had a new sprinkler that failed to rotate and it was replaced. No hesitation. Thanks for standing by the product
Great customer service and the product…
Great customer service and the product works as good as advertised.
Warranty fix for tripod irrigation stand
I purchased a tripod irrigation stand, and the impact head would not change direction to return. I called, and was given the a to order a free impact head replacement. The process was smooth and easy, the rep was empathetic and helpful, and the new head is working as it should on the tripod.
Great customer service
Great customer service, She listned to my concerns.
Looking for cushioning while kneeling id look elsewhere
Knee cushion pad offers little actual cushioning since material doesn't Flex enough, in another words its too hard to be of much value for intended advertised purpose.
It would’ve been a lot easier if you…
It would’ve been a lot easier if you just shipped it to California I had to ship it out of state and then have it shipped to me
Reliable product
Reliable product, great customer service, easy to program device. I have used these timers forever and they are my favorites.
Never purchase this product the warranty is only what they want
Very rude to my problem constant e mails back and forth sent proof of my problem and always from your agents no we cannot help you that’s our policy I will never purchase another orbit product again I’ve been a loyal customer for years
Stay away from this company.
Stay away from this company and it's irrigation timers. I have had two of the Easy-Set Logic Indoor/Outdoor Sprinkler Timer/Controllers and both failed just shortly after a year of use. Their User's Manual states that their products are guaranteed for 6 years, but when you call and ask for a replacement, their operators put you through an absolutely impossible series of tests, including a voltage test and video proof of your programming procedure, and then, they say, Are you still there?" Then they either hang up on you or end your Online conversation. They (Orbit Irrigation Products) are the worst company that I have ever dealt with in my 74+ years of being a consumer. I had to appeal to our State's Consumer Affairs Division to compel them to replace the first defective unit. Imagine an elderly lady asked to go outside, take a voltage reading, send video of what she is programming into the unit, and then being hung up on. Almost never going to happen, but it definitely would compel them to just give up. This is a poorly run company that is anything but customer oriented. Stay away from these guys.
Replaced defective unit at no charge
The warranty service is excellent
The warranty service is excellent. The products are of a good quality and their process for applying for a replacement is relatively easy
Orbit is beyond understanding
Orbit is beyond understanding. I had an issue with my product and they replaced it. I couldn't be happier with their product and customer service.
Quick Resolution
Quick, efficient resolution with representative exhibiting patience and understanding of our issues.
Great customer service with 4 month old…
Great customer service with 4 month old failed item.
I never recieved the device
I never recieved the device. It was shipped to the wrong address. I contacted Orbit and FedEx numerous times to try to correct the issue prior to shipping and during shipping. Both side said they could not assist.
I had a problem with a sprinkler head
I had a problem with a sprinkler head. Without hesitation I was sent a free replacement within 3 days.
The rep was very knowledgeable about…
The rep was very knowledgeable about the product and help me test it to find out that we had a bad controller and helped me replace it. She did a great job.
Great customer service & no hassle…
Great customer service & no hassle replacement
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