Orbit is North America’s premier company for residential watering. With a presence in over 180 countries and 6 continents, we offer the most complete ecosystem of solutions across hose faucet, hose, hose-end, underground, drip, mist, and yard protection. For over half a century, we have led the industry in innovative solutions, accumulating over 100 active patents and many industry recognition awards. From PVC-Lock®, Blu-Lock® and Drip-Lock®, which are an extraordinarily fast, environmentally friendly way to connect sprinkler pipe and drip tubing, to our technologically advanced, best-selling B-hyve smart controllers, we have modernized the industry, set the standard for residential irrigation best practices, and made outdoor watering efficient for households around the world.Hydro-Rain is the cutting-edge commercial and agricultural counterpart of Orbit, featuring BUILT FOR SPEED® offerings that are engineered specifically for professional contractors and growers. Together, Orbit and Hydro-Rain form a business unit within Husqvarna Group’s Gardena Division, collectively comprising the world’s largest residential watering manufacturer.Because securing access to safe fresh water for communities is a global priority, we are proud to affirm our commitment to delivering a comprehensive ecosystem of smart solutions, covering applications FROM FAUCET TO FARM™, as we continuously pursue the vision of CHANGING THE WAY THE WORLD WATERS®.
Written by the business, not verified by us.Orbit Irrigation (orbitonline.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 89% of reviews are 4 stars or higher and 9% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and the straightforward warranty process that makes obtaining product replacements remarkably simple and quick. Many people deeply appreciate the durable, well-constructed items and the efficient support team ready to assist whenever items stop working unexpectedly. However, some customers also noted difficulties reaching a human representative or experiencing frustrating, lengthy troubleshooting steps during their calls. A few people mentioned receiving defective replacement items, unhelpful assistance, or facing unexpected delivery delays that hindered their overall satisfaction. Others reported that equipment connections can sometimes be rocky and hard to configure.
Auto-generated from all reviews of this business. For reference only.I bought a tripod sprinkler but after a few uses the head stopped functioning in the opposite direction once it got to the end of loop. I called the company and they couldn't have been more efficient in helping me with a new sprinkler head to fix the issue. I received the new head within a week.
I am being generous, just as you have been generous in replacing the defective hose end spray nozzle. I had placed an order under warranty with the code, etc. and waited about 3 weeks to see if the replacement had been shipped out. I called Orbit customer service and explained that I had not received the replacement item. The Service Rep told me that the code was still active. I placed the replacement warranty order again, This time I think I received the new nozzle in about 2 weeks. It seems I waited a total of about 2 months to finally get the new nozzle. I am glad to have a replacement, but wished that perhaps you would have a way to check with a customer after the customer calls you to see if progress is being made to avoid frustration and delay.
They stood behind their product guarantee, and sent a free replacement including shipping.
I purchased a hose faucet timer, installed it, worked fine, and developed a internal leak. Called Orbit customer service and it was replaced. No cost no shipping. Will use Orbit if I need another timer in the future.
Friendly, courteous and knowledgable assistance with your help desk made my experience a good one.
Horrible company! Subpar products (do not last more than a season) and not good customer support (they are nice talking to them but they lie... at the end they do not deliver on their promises). I have lost over $1,000 buying this company's products and wasted so much time for warranty claims..... it is just not worth buying from Orbit!
The orbit products have really been great! They have helped us automate our sprinkler systems. We have a pump system and it’s really helped!
Great customer service. Great product.
Technical support was amazing. They took care of my issue very quickly and had me on my way. Thank you very much.
Great experience.
I had a water timer that I had purchased on Amazon that stopped turning on at about 3 1/2 months. Amazon couldn't help me but Orbit sent me a new timer with no hassle at all.
Super easy to do a warranty replacement. Fast shipping
The customer service is absolutely amazing more companies should be like yours. Thanks for your service.
Customer service was very friendly and understood the problem and remedy it promptly. Thank you for your service and warranty.
The customer rep was extremely helpful and gave me a generous code to help solve my unique problem.
Called customer service &spoke to a rep. She asked for a telephone number in case we got cut off. Gave her my phone number. About 60 seconds later the call went to a busy signal and ended. I never received a call back. I called again and the same thing happened with a different rep. Again, never received a call back. The next day I called again. Again while taking to the rep the call ended. However, this rep called me back and I was able to get a new hose timer sent under warranty.
Very easy to get replacement parts. Will buy again.
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