Old Republic Home Warranty (orhp.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews. Last updated 2026-08-11.
Easy reporting, quick response and excellent workmanship.
Hi, Joseph. Thank you so much for taking the time to share your comments! We look forward to serving you for years to come. ~Aaron C.
I have been with them for seven years and I have not received the best expectation to see. I’m spending my money every month to pay for my plan sometime paying for a year yearly and I don’t get the same respect when I need a service provider to come out following up getting a service provider to follow back up with the report and get an issue resolved
Hi, Yon. Thank you for your review. I sincerely apologize that you did not receive service to your expectation. We will reach out to you and hope to discuss this issue. ~Aaron C.
We were pleasantly happy with the tech the quality of work and the quick response We are very grateful
Hi, Manuel. Thanks for taking the time to share your positive experience. We truly appreciate it! ~Aaron C.
I spoke to a robot when calling, however the robot lady was good, and a tech came out the next day and fixed the problem! Great home warranty with no delays or drama. I love it!
Hi, Katharine. Thank you so much for taking the time to share your comments! We look forward to serving you for years to come. ~Aaron C.
Service call came within 24hrs of the request. The techs called and communicated timing and keep me up to date on their ETA. They were professional and thorough.
Hi, Russell. We appreciate the kind words and are glad we could provide you with a positive experience! ~Aaron C.
Hi, Steven. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.
Prior to my appointment, the prior owner came over and showed us it was operator error. The service very graciously cancelled the request for service. That showed me the quality of service provider that you offer.
Hi, James. We are thrilled to learn that you had a positive experience with us! We look forward to serving you again soon. ~Aaron C.
ORHP as a company has good intentions but the service providers are hit and miss….most are terrible. I hope that the quality of work is good but if I had to base it on responsiveness and customer service it would be a 1 out of 5 at best.
Hi, Vic. Thank you for your feedback. We strive to provide high-quality service through the independent Service Provider network, and sincerely apologize if that was not your experience. A specialist will call you to discuss this matter further. ~Aaron C.
Same day service on the hottest day of the week. Appreciate the friendly customer service and technical person that was very responsive. Worth the purchases.
Hi, Prima. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.
I didn’t like being on hold for about an hour every time I tried to contact customer service
Hi, Lynn. We sincerely apologize for the long hold time you experienced. A representative will call you to address your concerns. ~Aaron C.
Unpleasant, Sad experience and disappointmented
Hi, Catalina. I am very sorry you feel this way about our company. Our goal is to be People Helping People and if your experience was less than what you expected, we’d like to address that with you. You can expect a phone call. ~Aaron C.
Very professional and knowledgeable fixed the problem
Hi, Michael. Your feedback is highly appreciated. Thank you for sharing your experience! ~Aaron C.
Great experience
Hi, Michael. Thanks for taking the time to share your positive experience. We truly appreciate it! ~Aaron C.
They reached out quickly to set up an appointment for service. The service person showed up on time and work was completed within a timely manner.
Hi, Dory. Thank you so much for taking the time to share your comments! We look forward to serving you for years to come. ~Aaron C.
I had no problem when I contacted Old Republic regarding the water heater. The customer representative was very understanding and polite.
Hi, Charles. We appreciate the kind words and are glad we could provide you with a positive experience! ~Aaron C.
The appliance guy failed to turn in notes regarding wine refrigerator repair. I calledOR and they said they would get back to me. It’s been 2 weeks since the guy was here and no response. Called before having pool guy come about the fill valve. OR assured me it was covered and then when he came out he said it wasn’t a “normal” fill valve and they rejected it. He clearly didn’t want to fix it but kept the $100 service call for nothing. I again called OR to at least get the service fee back. They said I had to email someone and it would be reviewed. Still no response on that either. These were my first 2 service calls and those items were not fixed but they got $200 out of me. Very disappointed!
Hi, Crystal. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. We will reach out to see how we can help. ~Aaron C.
Quick response. Service tech actually came to my home the same day I made the claim and it was on a Saturday. Top notch!
Hi, Andre. Your feedback is highly appreciated. Thank you for sharing your experience! ~Aaron C.
Hi, Rosa. We are thrilled to learn that you had a positive experience with us! We look forward to serving you again soon. ~Aaron C.
I'm always happy with ORHW service. The website scheduling and parts ordering process is the reason for the four stars. They could both be more effecient. In spite of this I definitely recommend them as my first choice for a home warranty product.
Hi, Repeat. Thank you for your review! We take your comments seriously and will ensure they are addressed. ~Aaron C.
Once everything got approved and sorted out for what's covered by who, things went quickly. But, the whole process (from no air conditioning to repair) with the intense heat for almost a week was horrible.
Hi, Sandra. Thank you for your review! We sincerely apologize for the initial delay with your work order. We take your comments seriously and will ensure they are addressed. ~Aaron C.
201 reviews matching