OUKU

shipping and "special fees" not…

shipping and "special fees" not disclosed until time to pay.

Did not get my 20% discount that was…

Did not get my 20% discount that was listed on the checkout page. I wonder if this is really just a scam

I have made several purchases from OUKU…

I have made several purchases from OUKU and I have to pay for delivery. It takes almost 4 weeks to receive my shipment.

good selection

good selection, prices

Herman DatasetSpain · 2 reviews · Experienced 2024-03-13 · Posted 2024-06-04

bad quality and attention to clients

Me enviaron el abrigo en otro color y no me lo reembolsaron después de una solicitud. Mala experiencia

Scam

I'm a 80 year old man brought 3 shirts from Ouku ordered correct size they are far to small it's going to cost me postage to return through no fault of my own. They have offered me 50% refund and I keep the shirts? Which means iv got 3 shirts that don't fit and only half my money back please please be aware

I found it very easy to navigate. The selections was great.

I like the selections you have

shipping is exorbitant

They won't make it easy to return…

They won't make it easy to return product. Do not buy from this company.

They make it very hard to return items…

They make it very hard to return items with poor communication. I won’t be purchasing anything from this website again.

SavUnited Kingdom · 15 reviews · Experienced 2024-05-11 · Posted 2024-05-11

Stay away!!

Trying to return two items which look nothing like the pictures and the quality is horrible. They don't respond even after going through their convoluted return process which says they will email in 1 day. Well its now 13 days and nothing. So id say keep away its a scam site or really really poor customer service!!!

Took almost 5 weeks to get my last…

Took almost 5 weeks to get my last order - very sad

shipping cost are way to expensie

shipping cost are way to expensie. i spent $80 and shipping was $27.

Extremely long wait time and poor customer service.

Made the order of two simple clothing items 4 weeks ago. They were for a wedding, paid express shipping, too. Customer service doesn't respond after many attempts. The tracking page still shows the items as being prepared for shipping. If you want to wait ages for your items, you might get them. I don't even know since they haven't even been shipped after 4 weeks and customer service doesn't respond for an update or a refund.

what a absolutely rubbish company,after…

what a absolutely rubbish company,after God knows me house pants arrived,wrong colour,stitching so bad you wouldn't believe,wrong design,absolutely crap cheap crap Save your money do (NOT) send this rip of company any thing..GARBAGE,GARBAGE,GARBAGE

Had an email saying I had a coupon to…

Had an email saying I had a coupon to use, went to use it and nothing there :(

You did NOT accept my Discover credit…

You did NOT accept my Discover credit card. The card is valid! However, you did honor a Mastercard. Even with the the difficulty…… I did place an order. The products are a good value.

Difficult processes when exchanging…

Difficult processes when exchanging goods. You have varying policies on exchanging goods. "Trick' customers to spend more than the original purchase. If the quality of these garments is poor, I won't be dealing with you again. lets hope the goods arrive on time and sizing and quality is of a high standard.

Avoid this company

I ordered 2 linen shirts with Henley collars, one blue and one a rust colour. When they finally arrived they were both black. I would never order black!! except for a funeral. One had a normal collar. Neither is linen. Feels plastic. Yug. I can't find where or how to return them. Nothing on the packaging. Their app is no help. You go round in circles. So far I've discovered they have to be returned to Asia AND separately!! Avoid this company; another FB scam

Neal EngebretsonJapan · 4 reviews · Verified · Experienced 2024-04-24 · Posted 2024-04-24

Need time to get your card verified.

Veifecation is not easy.