Parentgiving

Awesome Thank You

excellent product

excellent product, timely delivery chuck

Product Satisfaction

Parent Giving...Dry Direct has an excellent product.

Your reps are nice

Your reps are nice, looking to help and knowledgeable about your products.

Shipping and tracking is horrible

You're always willing to accommodate

You're always willing to accommodate, whether I need another order of briefs earlier than scheduled or need to cancel an order because I have too many. Plus my orders arrive on time and in good condition. I do get a bit annoyed with the volume of texts you send, but not enough to stop you from sending them.

Excellent Product

Love this product tried many for my mom this is only one that worked there exceptional

Ontime

Ontime. As described.

Very Reliable

Very Reliable. I've had a subscription service an have purchased products and from Parentgiving for several years. I have only had one issue and it was resolved quickly and easily. My items come on time and in good condition.

Excellent

Excellent products

Comfortable & Trustworthy Infinity

Your Tranquility product is like a miracle. I have allergies to certain materials used to manufacture adult pull-ups. Furthermore, others say ‘no leaks.’ I don’t remember your company claiming no leaks but they have not leaked once. Your product helps me. I have not been miserable once while wearing your pull-ups and booster pads. Thank you for a product I trust.

The products are good but

The products are good, but you won't stop bothering me! Emails, texts! No matter how many times I try to unsubscribe, I keep hearing from you! Stop!

Top service

The agents were courteous and helpful in checking for points earned.

Helpful representatives

Fast, helpful service. Talking with representatives helped a lot when we weren't sure which product would work best.

My order is shipped out promptly

My order is shipped out promptly, no problems. It’s great customer service.

Marianne EmersonUnited States · 2 reviews · Verified · Experienced 2024-07-15 · Posted 2024-12-01

Excellent product

Excellent customer service. Easy access to account. Timely delivery

Needs more stars!

There are not enough stars for the rave review deserved by the Parentgiving product I use, which is the Dry Direct Ultimate Protective Underwear. My husband has Alzheimers and is incontinent. I cannot believe how much this product absorbs and there is never any leakage. That is not the case with Depends or any other product I tried. Now with respect to the delivery, I live in a rural area and Parentgiving uses FedEx which is sketchy for us. FedEx does not always deliver to our door (we have a mile long driveway), but mostly they do. And for some reason, the box in which the product arrives is always really dirty/dusty. We get lots of deliveries and I can testify that only happens with the Parentgiving/FedEx deliveries. I have no idea why that would be...but it is consistently true.

jon jordanUnited States · 1 review · Experienced 2024-11-01 · Posted 2024-11-01

Very Poor return policy

Great products, great people on phones, very poor company return policy. While they will credit you for the product, they won't help or pay for shipping which is almost as much as the purchase itself. I spoke with Customer Service and they won't budge. Company policy...period. Can't do "return to sender" because they use ontrac (vs UPS/US Postal service/FedX) and they won't do "return to sender" so you have to pay for full shipping. Good products, good people on phones, very poor company return policy policy. Don't have anything change with your order or make a mistake on the order itself!

I placed an order

I placed an order, received confirmation and was charged for it. Only to find out after waiting for it to arrive for about 2 weeks that it was out of stock. I understand this happens however had I know soon after I placed the order I could have made other arrangements. Now I was left scrambling to find a replacement because my monthly subscription was also out of stock. You have a good product just need better communication in instances such as this. We depend on our orders to arrive in a timely manner because we depend on these items.

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