Park Ride Fly USA

100% SATISFIED

The staff was very friendly. Got us to the airport in minutes. From the time we arrived the parking lot. We were dropped off in 8 minutes. 100% SATISFIED

Using the website to make a reservation…

Using the website to make a reservation was fast and easy.

Closes on my check-in at 22:00

After many interruptions , finally success !

Difficult to cancel a reservation.

Customer service was not really available by phone. I needed to cancel my reservation. After some difficulty located the appropriate place on the webpage to do this, it said to call their customer service line. When i called, the recorded message said to send an email. I did, but have no indication yet that the reservation has been canceled.

cance

Hello, I need to cancel my parking reservation #2223679. Please refund the amount I previously paid of $51.91 for the dates of check-in May 10, 2021 to checkout

It was difficult to use

It was difficult to use. It kept refusing to go to step 4 with no explanation. I finally completed the process by deleting information that I wanted on the reservation. Very frustrating!!

DON’T PARK HERE ! ! !

We would NEVER use this location again. First & last time for us. The only part that was decent was the service when we first arrived and the gentleman at the desk in the hotel. TO AIRPORT: Waited to get picked up. Not on time as promised. Was ready for a cab instead!! FROM AIRPORT: Waited at the airport for 50 minutes. When we called, we were told 15-20 minutes. Guy who showed up was full after our 15 minute wait. Then at 50 minutes he comes around and has three seats left. We end up with a super full van PLUS 4 more people standing in the isle! I guess Covid must get over since flight attendants get picked up in groups of 2-3 but we get picked up with no room to breathe! Someone almost fell on me, there are no rails to hold. . .unsafe AND ummm, hello - COVID??!!! Then we make it back to our car - it’s dirty and crammed between two cars in a line blocking others that can’t get out. What kind of nonsense is this place?!? Terrible terrible terrible experience for our first time using a place to park our car in Boston.

Was a very simple app to navigate and…

Was a very simple app to navigate and easily get booked. Thank you

Run of the mill vendor

... you pay and you get service .. straight forward

Disappointed experience

We arrived to go on trip. No one was around. Finally came. This is not my usual experience with you. Arriving back called for ride small terminal and waited and waited. One came and it was full couldn’t get on. Driver said only one person called for a ride. It was us. Waiting another 10 minutes. Tried leaving and machine wouldn’t work. Told to see cashier. Honked after waiting because no one was there. Never said a word to us just opened gate.

Great experience.

Great experience. The driver , Roy, was friendly and courteous. Dropped off at right terminal. When we returned to mci , Roy called me! He asked if we were ready to be picked up, we were waiting on the luggage to show up. He was there about the same time that we left with our luggage. Highly recommend. can't think of anything to make it any better.

Great service

signage somewhat confusing.went to…

signage somewhat confusing.went to wrong parking lot.went to wrong pick-up point.wrong lane to check-out.very good personal,very personable.

Great people

Great people, very friendly. Pick you up and drop you off at your vehicle, awesome!

I can’t find my booking or voucher on…where is my voucher?.

I can’t find my booking or voucher on my iPad anywhere. I know I purchased parking but now can’t find the voucher. I have no one to call to retrieve my voucher. Please if a human sees this please email or call me so I can retrieve my Thank you Enid My parking was for Jiffy self park, SeaTac May 20 am to May 24 pm

Missed my flight

Missed my flight, caught one next day , I was charged for the day that I was not parked there. Other than that the service is great.. thank you

Very easy to make reservations

Very easy to make reservations. Friendly and helpful staff. Due to flight cancellations we returned five days later than planned and there was no issue leaving our car longer. Prompt pickup at the airport.

I did not receive a reservation email…

I did not receive a reservation email from Park Ride Fly making it impossible to find the parking lot reservation. I almost had to pay twice because of this. Be sure to take a picture of your purchase.

Simple to use and thanks for coupon

You won't accept my password and will not allow a change

I have an frequent parker account, but it would not accept my password. I wanted to get points for my upcoming parking event. It did not accept my prior acceptable password so I tried to get a temporary password, but it was never sent to my email account (even though it says a temp password was sent). I tried several times. Could you please see why I cannot change my password?