Park Ride Fly USA

Great

We really love how they pick you up where you park and drop you off! Quick shuttle service, even at 2am.

The Good and the Not-So-Good:

The Good and the Not-So-Good: It took us at least a half hour, if not more, to find Aardwolf Parking which you steered me to online. My gps kept taking us to airport long term parking. When we called Aardwolf, the guy who answered the phone didn’t know directions! Upon returning, the pick-up was quick and our car was ready.

I prepaid online and had to pay while…

I prepaid online and had to pay while leaving as well

Gas theft

Parking and transport to the terminal was smooth. While we did not have trouble getting transport back from the terminal to our vehicle, most all passengers on our van had waited over an hour for transport. The worst problem our gas was siphoned from our fuel tank. We could not even make it out of the parking lot before we were completely out of gas. The attendant was helpful and provided a gas can to get some fuel. I feel this must occur frequently since the gas can was on hand. The attendant did not eve. seem surprised this had happened. If you use this service, make sure you have safety mechanisms on your gas tank.

Easy & convenient!

Checkout process needs help!

The shuttle was there and ready to go, no waiting at all. To check out with my pre-paid receipt it didn't work and I had to get out my car and go find someone to assist. The bell didn't work and thank goodness we were the only ones in line.

Still don't have voucher

I used my credit card to reserve Parking on Middlebelt and still don't have the voucher that's supposed to be sent to me via email. When I call the telephone number for Park Ride Fly USA it's a recorded message that refers me to a email which, when used, comes back undeliverable.

Clean and quick

I have used this lot for years. They were good in the beginning and continue to be so now.

I paid for my reservation

I paid for my reservation. I do not have a printer so I called to get the number, which is what was on the response when inquiring for help. It was a message stating due to high call volume please email. It was not clear what the person was saying. I sent an email to another address the response “an customer service agent would contact when they can. I leave out in the morning, I’m praying that my reservation is able to be located. Definitely poor communication. I only gave the 1 star because I had no choice.

You can’t call customer support

You can’t call customer support. Iv been waiting on my confirmation email that I paid.

Received reservation confirmation but no reservation on system

Received reservation confirmation online but reservation does not appear in dashboard or when I use reservation number to access reservation. This makes one anxious as to whether there is really a reservation. Also, there was no email confirmation - just the confirmation screen after booking.

Great experience!

We were nervous as we have never used this type of service before. We were very pleasantly surprised as we pulled into the lot at 4:30 AM, were greeted immediately, told where to park and were picked up almost immediately. We were taken right to our airline entrance. When we arrived back, we called the number and we were picked up in less than a minute and returned right to our vehicle. Great experience - will definitely use again!

This time worked out well

This time worked out well, when I departed airport there was a shuttle waiting, which left shortly after to parking. THe driver took me to my car in minimal time.

The place is dirty and disorganized

The place is dirty and disorganized. Won’t use again.

Easy website to maneuver Great Parking…

Easy website to maneuver Great Parking lot that always makes me feel secure

Easily navigable and clear website and…

Easily navigable and clear website and payment platform.

Good Experience

Reserving parking was very easy as well as actually parking the car. We had prepaid which made a world of difference. Unfortunately, our flight was delayed by two hours and we were not able to pick up our car when scheduled. This resulted in more fees (☹️) for us. There was also some confusion about how to exit because the machine would not take our barcode. On the plus side, when we retrieved our luggage, all we had to do was text and someone came right away.

Very good experience with everyone that…

Very good experience with everyone that we dealt with on our trip. Super easy and my car was waiting when we got back!

Easy to navigate website

Easy to navigate website. Great prices

Driver was friendly and helpful and…

Driver was friendly and helpful and since I returned late at night I apprecaited the driver waiting until I entered my vehicle.