Customer Service
Payjunction customer service is always exceptional!
About PayJunction
Data updated- Website
- payjunction.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 59 reviews
- Replies to negative
- 0% (0/2)
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About this business
PayJunction helps businesses and software companies accept payments with ease in-store, online, and on-the-go. We deliver secure, cloud-based solutions that streamline operations, reduce costs, and enhance the customer payment experience. Our platform seamlessly integrates with leading business management software programs or works as a turnkey stand-alone solution.We offer a modern, integrated payments alternative that gives businesses freedom of choice, effortless control, and a trusted partner who is committed to reliable technology and support, all with a personal touch. For Independent Software Vendors (ISVs), we provide fully outsourced payment operations, enabling quick payments integration into their software, higher attachment rates and delighted customers. All backed by a secure and reliable payments platform and exceptional U.S. based support.PayJunction is where people and technology converge to transact. The company processes over $11 billion annually, offering businesses versatile solutions for in-person, online, and on-the-go payment acceptance. PayJunction’s enduring commitment to valuing long-term relationships over short-term profit has led to both glowing recommendations on Trustpilot and extensive accolades from institutions like Stevie®, Glassdoor®, and Titan®. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive team members who are committed to your growth.
Written by the business, not verified by us.Is PayJunction legit?
PayJunction (payjunction.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; 59 of them were added in the last 12 months. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, noting exceptional service overall. People frequently mention that representatives are very patient, polite, and extremely helpful when troubleshooting technical issues. Customers also appreciate the remarkably quick response times, clear explanations, and seamless onboarding process. Many users state that staff members consistently go above and beyond to resolve questions efficiently. Some reviewers were not happy with certain aspects, noting that support can sometimes feel unresponsive or unhelpful regarding specific account concerns and fraud protection. A few consumers expressed frustration over persistent communication delays when trying to get assistance from their assigned representatives.
Auto-generated from all reviews of this business. For reference only.What people say
The BEST Customer Service (and the Easiest Integration!)
Our medical office has used PayJunction for ~10 years and they have always been incredibly helpful when we've had to call them. One time, in all those years, we had an issue with the bill cycle or something and they worked with us to ensure that we were happy and we didn't feel like we were getting taken advantage of. I recently saw that they had a payment integration for our EMR software, Dr. Chrono, and Lara Beesley scheduled a Zoom with me to get it installed. Greg Hull?/Hall? (sorry forgot his last name) was also on the Zoom. She got it installed, customized to what we were needing for our practice, went through all my questions and customized it some more. It has made PayJunction and our EMR so seamless I am already getting it put in at the other doctors' office I work at. The fees are cheaper than other payment systems, it is SO EASY to use, it is customizable, and the customer service get 10/10 absolutely recommend! Thank you, Lara, Greg, Kevin, and the PayJunction team for being such a helpful company and one I would rather use than anything else.
Nick was very patient and helped the…
Nick was very patient and helped the process go smooth! Thank you so much for your time and a little morning humor!
Friendly
Friendly, informative
Working with Nick is amazing
Working with Nick is amazing. He is so patient and working through each of my questions. Definitely happy with PayJunction's service!
Adrien was professional and efficient
Adrian H. was professional and efficient! He solved all my issues in a timely manner and even followed up after with me. Thank you so much!
Nick was amazing and answered all my…
Nick was amazing and answered all my questions. while having a great attitude! Thank you much!
Nick was enthusiastic and very helpful…
Nick was enthusiastic and very helpful in getting PayJunction connected to our medical records software program.
Great service
Great service. Easy to work with.
Our company has had a wonderful…
Our company has had a wonderful experience with PayJunction! We are currently switching over to them and things have went so smoothly and the customer support has been amazing!
Patience Appreciated
I am pretty much computer aliterate and Nick was very patient with me. He was very helpful!!
Nick is always quick to respond and…
Nick is always quick to respond and very helpful!
machine set up
Nick was super helpful, explained everything and gave step by step instructions so set up was easy! Wonderful!
Nick is the set up man!
Nick is knowledgeable , Patient, and super helpful!!
Thanks for the great support call.
Nick was super helpful, proactive, and supportive.
I am reviewing the customer service I…
I am reviewing the customer service I received from Kevin Sanchez and Gustavo Lopes. They both went above and beyond in helping me out with some issues I was having (not even primarily with PayJunction but the way a partner service had some things integrated). They both were extraordinarily helpful, potentially the best customer service I have received from anyone anywhere.
Extremely helpful!
Extremely helpful! Nate was very helpful with our installation. We hit a few snags along the way with set-up at our multi-location business, but he stuck with us and helped with each step of the way. Very please.
Kevin great to work with.
Kevin was very knowledgeable, patient and showed a great interest in solving what I called about. I hope to reach him again, if I need to call for any other issues.
Fast reply, very helpful
Erin answered my question (submitted to the support chat button) within 5 minutes. The answer was clear and easy to understand. She sent an image verifying the information. As always, excellent service from PayJunction.
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