Resolved an old problem for us.
Thank you Bryan for the help you gave us with our account. We really appreciate it! Your service was exceptional.
About PayJunction
Data updated- Website
- payjunction.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 59 reviews
- Replies to negative
- 0% (0/2)
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About this business
PayJunction helps businesses and software companies accept payments with ease in-store, online, and on-the-go. We deliver secure, cloud-based solutions that streamline operations, reduce costs, and enhance the customer payment experience. Our platform seamlessly integrates with leading business management software programs or works as a turnkey stand-alone solution.We offer a modern, integrated payments alternative that gives businesses freedom of choice, effortless control, and a trusted partner who is committed to reliable technology and support, all with a personal touch. For Independent Software Vendors (ISVs), we provide fully outsourced payment operations, enabling quick payments integration into their software, higher attachment rates and delighted customers. All backed by a secure and reliable payments platform and exceptional U.S. based support.PayJunction is where people and technology converge to transact. The company processes over $11 billion annually, offering businesses versatile solutions for in-person, online, and on-the-go payment acceptance. PayJunction’s enduring commitment to valuing long-term relationships over short-term profit has led to both glowing recommendations on Trustpilot and extensive accolades from institutions like Stevie®, Glassdoor®, and Titan®. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive team members who are committed to your growth.
Written by the business, not verified by us.Is PayJunction legit?
PayJunction (payjunction.com) has a 4.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; 59 of them were added in the last 12 months. Last updated 2026-08-27.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, noting exceptional service overall. People frequently mention that representatives are very patient, polite, and extremely helpful when troubleshooting technical issues. Customers also appreciate the remarkably quick response times, clear explanations, and seamless onboarding process. Many users state that staff members consistently go above and beyond to resolve questions efficiently. Some reviewers were not happy with certain aspects, noting that support can sometimes feel unresponsive or unhelpful regarding specific account concerns and fraud protection. A few consumers expressed frustration over persistent communication delays when trying to get assistance from their assigned representatives.
Auto-generated from all reviews of this business. For reference only.What people say
There was a question regarding one of…
There was a question regarding one of our previous terminals. While working with Mike L. to resolve the issue, he was extremely helpful and professional throughout the process. I appreciated his support and was happy that we were able to work through the issue together.
Phil was very polite and patient with…
Phil was very polite and patient with me while we were trying to troubleshoot the issue with the card reader.
Super fast response and solved the…
Super fast response and solved the issue. I even received a phone call. That is crazy in this world!
**Excellent Tech Support and…
**Excellent Tech Support and Follow-Through** I had an integration issue that I needed help resolving, and Greg, the Tech Support Supervisor, went above and beyond to assist me. What really stood out was his follow-through — when he wasn’t able to reach me initially, he continued calling back until he finally got in touch with me. Greg was patient, knowledgeable, and genuinely committed to getting the issue resolved rather than simply passing me along to someone else. He stayed engaged throughout the process and made sure I had the help I needed. That kind of persistence and customer service is rare these days. If you’re considering working with a company and wondering what their support is like when you actually need help, my experience with Greg was excellent. **He took ownership of the problem and followed through until it was addressed.** Thank you, Greg, for taking the time and making sure I wasn’t left trying to figure it out on my own!
Mike and Kevin were great !
Great response time - very helpful
Quick response time from Mike L , and his help is greatly appreciated!
Terrible RISK department.
Great sales team They make you jump through hoops to process a payment thru the risk department. BUT the risk department doesnt actually protect the merchant from risks. Ironically. They are there to lie to the merchants in order to protect themselves. Worst experience we have been through as a new company who thought that we could trust this company. They dont care to help you or protect you from fraud. They make you call them to process payments and speak the the RISK department but help prevent any potential fraud or high risk charges. AND then when the customer commits fraud they will lie and tell you your on your own.
Gabe has always been helpful and…
Gabe has always been helpful and responsive with my questions.
Gabe was a great communicator
Gabe was a great communicator, understood my concerns, and quickly resolved them. He has outstanding follow-up. I could not be happier with Gabe, Kevin, and all of PayJunction customer support.
Excellent service from start to finish
Excellent service from start to finish. The team was professional, knowledgeable, and easy to work with.
Kevin was outstanding
Kevin did a great job onboarding our account. He was fast and efficient and answered all my questions. Thank You!
Unresponsive and bad support
Im convinced that all of these great reviews are lies. I submitted all of my documents, did the Plaid connection to my bank account and submitted a voided bank check then radio silence. Christofer Saldana Sandoval was my rep/underwriter and Diego my sales person and neither have called me back in over 1 week. Each time I call I am given a new excuse as to why there has been a delay. Its 2026, nothing takes over 1 week/3 weeks if you count when I started the process. Pros: none Cons: Customer service is poor and unresponsive Support is poor and unresponsive Sales is poor and unresponsive PayJunction.com has been unresponsive and has my personal financially sensitive information without replying back. 0 out of 5 would not recommend.
Payjunction is fine but they are the frontend for Paysafe - BIG PROBLEM
I used Payjunction for years. The online portion works well and I was happy with the ease of use. However, they do business with Paysafe as their 'back end' and will not tell you that until you have problems. Payjunctions' customer service people were very helpful but Paysafe is a total nightmare, just scammers and criminals that will continue to steal your money regardless of attempts to cancel the account. So, unfortunately, until Payjunction is the front end of an honest company, its "guilt by association" - find another payment processor.
Thank you for your customer service
Thank you for your customer service, Will and Kevin have been very helpful, I was given clear explanation and guidance to right location, I was also provided information about concerns I had and feel more informed and confident in using payjunction in present and future endeavors.
Kevin was absolutely wonderful
Kevin was absolutely wonderful! He is very thorough and answers ALL the questions and ensures you understand the processes.
LARA FIGURED OUT THE ISSUE AND FIXED IT…
LARA FIGURED OUT THE ISSUE AND FIXED IT QUICKLY.
Lara gave very thorough instructions…
Lara gave very thorough instructions and helped me with a hands-on guide. She also answered the questions that I had.
Excellent customer service
Phil was efficient and knowledgeable while troubleshooting the issue I was having with our terminal. Thank you for an easy solution and excellent customer service!
Always so helpful and QUICK
Always so helpful and QUICK! They wait on me more than I wait on them. They check in often to be sure everything is ok until its resolved! Lately its been Will, Mike and Gabby helping me!!
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