PAZZION

Kitten Heels

Went to the Bugis outlet some time back and was happy with the proactive service from the staff. The heels fit me well too!

Worst Customer Service at ION Store

I received the worst customer service at ION store on 1 Aug. The staff, Yen Yen, showed very bad attitude and a "black" face, and her supervisor had to step in and try to help, but she responded with "she is like that". This is not acceptable. Even with a comment on Facebook, there was no follow-up on this feedback. Utterly disappointed with the service quality front of house and back of house. Can totally imagine the quality if this was how they manage their staff. Shocking.

Poor product knowledge

Utterly disappointed. The bugis retail store told me the shoe design doesn't made in size 40 when it does as I checked online after I left the store. HQ customer service offered an exchange but bcos I didn't take the shoebox from the shop, end up pazzion withdrew the exchange and said unable to exchange because I do not have the shoebox.

Disappointed :(

Utterly disappointed. The bugis retail store told me the shoe design doesn't made in size 40 when it does when I checked online after I left the store. HQ customer service offered an exchange but bcos I didn't take the shoebox from the shop, end up pazzion withdrew the exchange and said unable to exchange because I do not have the shoebox.

Poor product knowledge

Utterly disappointed. The bugis retail store told me the shoe design doesn't made in size 40 when it does when I checked online after I left the store. HQ customer service offered an exchange but bcos I didn't take the shoebox from the shop, end up pazzion withdrew the exchange and said unable to exchange because I do not have the shoebox.

Utterly disappointed

Utterly disappointed. The bugis retail store told me the shoe design doesn't made in size 40 when it does when I checked online after I left the store. HQ customer service offered an exchange but bcos I didn't take the shoebox from the shop, end up pazzion withdrew the exchange and said unable to exchange because I do not have the shoebox.

Is this the kind of Online experience in 2020?

I love their shoes, very comfy, and the shopping experience in SHOPs are good, staff are nice and clear about the products they are selling. Just not the Online part, nobody bother replying you anything, emails/messengers, Nothing. so dun expect to get any reply or assistance for your online orders.

Dirty n damage shoe box provided for delivery service!! No paper bag provided

Hello Pazzion what kind of service you provided? I got mentioned this is a gift to a friend please provide me paper bag ! ( see in red circle) you didn’t provide paper bag n c what kind of shoe box u provided?!!!!! Dirty n damage! How to gift to others???

Needs to improve on respond time and…

Needs to improve on respond time and customer service! Guess I am having many thoughts in purchasing online. Making a trip down to the store will be much better.

Costumer service disappointing

Their shoes are nice and comfortable To wear and I really admire their shoes but their online costumer service is disappointing. I message their facebook messenger and email them to change the size of the shoes I ordered online but until now no reply from them 👎🏼

Ordering is easy..

Ordering is easy.. But i expect delivery faster but it took more than 3 days to arrive within spore.

The shoes are great

The shoes are great. Beautiful and nicely made.

as always a fan of pazzion for years…

as always a fan of pazzion for years now however, online purchase has limited stock (likely 1 pair only) for a size 35 or 36. thus, sometimes when i am not able to purchase on time, it has already sold out. i realized the price has rather increased for pazzion shoes and also the soles are slippery for pumps, slips on, esparadilles when i'm stepping on a wet mosaic.

The turn around time to response to the…

The turn around time to response to the email is pretty slow. I only got a response after I sent them a reminder email.

I have email to the customer service in…

I have email to the customer service in regards my request to return the shoe. I have received email to wait for confirmation whether is approved. Till now I have not received any reply.

Fast delivery

Pazzion took my $, but did not deliver my order

Pazzion charged me for the my online purchase, even though they did not have the fiscal item in their stock. They offered me a store credit of that amount, but is only limited for 6 months. Wow! They took my money, fail to deliver my order, and offer me a store credit which is good for 6 months only! Pretty sure they have breached a couple of ecommerce regulations there. Keep that up and we'll see if you can handle the lawsuits.

Heels sent has defects

Heels sent has defects. The left shoe is visibly crooked. Enquiry was sent to pazzion team, and there is no response from the team to address the issue.

Unreasonable and unfair in business…

Unreasonable and unfair in business practice. Refused to allow exchange just because shoes were at a sale price online though I offered to top up on full price. It’s not as if the size I wanted is out of stock. In this internet age such business practices are outdated and so customer unfriendly. I am still awaiting their response on a follow up matter.

Need to change the size but response is…

Need to change the size but response is extremely slow.