Penske Used Trucks, a business unit of Penske Truck Leasing, is a leading seller of high-quality late-model used commercial trucks to retail, used truck dealers and corporate truck fleet buyers. Penske sells used sleeper and day cab semi-tractors, straight trucks, box trucks, flatbeds, refrigerated vans, trailers and more. Visit www.PenskeUsedTrucks.com. Daily used truck specials are also listed on Twitter by following @PenskeUsedTruck. Call 1-833-889-0020 for assistance with used truck sales.
Written by the business, not verified by us.Penske Used Trucks (penskeusedtrucks.com) has a 4.7 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 75% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, knowledgeable, and professional throughout the entire purchasing process. People also truly appreciate the smooth user experience, noting that representatives go above and beyond to make everything easy. However, some people mentioned encountering unexpected mechanical defects, such as engine or emissions issues, shortly after taking their vehicles home. A few reviewers were dissatisfied with the condition of certain components and felt frustrated by a lack of support afterward. These customers experienced difficulties getting timely help or proper accountability from the team when trying to resolve these post-sale concerns.
Auto-generated from all reviews of this business. For reference only.Erick and Matthew in Phoenix, Both are knowledgeable and very professional with their profession and with their customers.
This put a huge smile on our faces! We’re incredibly proud of Erick and Matthew for delivering that top-tier service and expertise. Thank you so much for the kind words and for being a valued customer!
Erik Santillano from Phoenix made us feel welcome and appreciated from the get go. He was knowledgeable, fast and made us a great deal on two trucks quickly without wasting our time. Will for sure be doing business with him moving forward.
This is exactly what we love to hear! Erik is a pro at getting things done fast without sacrificing that welcoming, top-tier service. We’re thrilled he could secure a great deal on those two trucks for you. Welcome to the family, and we look forward to working with you for years to come!
Dominic was great during pick up and the whole sales process.
Vincent! Awesome to hear! Dominic always goes above and beyond to make the sales and pickup process a breeze. Thank you so much for the shout-out, and we wish you the absolute best on the road ahead!
Michael! We are glad to hear you enjoyed your experience with Rubi! Stop on in again and we will have a blast getting you into another truck! Woohooo!
Erik in Phoenix was very helpful in the process of purchasing 2 sleepers gave me a price i couldn't say no too very detailed and great customer service ill continue my fleet with Penske because of his service thank you
This is music to our ears! Erik always goes above and beyond and knowing that his detailed service earned your long-term loyalty means the world to us. Huge thanks for the review, and best of luck out on the road with the new sleepers!
Dominic what an amazing help with your process in buying a used truck!
This is exactly what we love to hear! Dominic always goes above and beyond, and we’re so glad he could help you find the perfect used truck. Thank you for the kind words!
1-Star — Sold Two Defective Trucks, Refused All Accountability I purchased two used Freightliner M2 reefer trucks from Penske Used Trucks — Unit 353950 from their New Jersey location and Unit 224843 from their Colorado location. Both trucks arrived with serious pre-existing mechanical and structural issues that were never disclosed at the time of sale. Unit 224843 arrived with the cargo box visibly off-center — the boards were misaligned to the point where the truck had a noticeable lean. Correcting it required removing the U-bolts and physically recentering the box on the boards. This is not a subtle defect. This is something anyone walking around the truck during a pre-sale inspection would have seen. It was either missed through negligence or ignored entirely. Unit 353950 came with a clogged DPF filter, a turbo requiring full replacement, and electrical issues. It later developed an engine leak that my mechanic traced to a radiator component that was never properly bolted down before delivery — the unsecured part collided with the engine block during normal operation. Again, this is a pre-delivery failure, not a buyer-caused one. Between repairs, towing, and diagnostics across both units, I am out approximately $4,500 — and that figure does not fully capture the month of lost road time while these trucks were out of service instead of generating revenue. When I contacted Penske seeking reimbursement or even acknowledgment of responsibility, they declined everything, pointing to the fact that the trucks had been driven over 3,000 miles since purchase as their justification for walking away. That response ignores the reality that these defects — a structurally misaligned box, an improperly secured engine component, a clogged DPF, a failing turbo — do not develop in 3,000 miles of normal commercial operation. They existed before I ever took delivery. Penske sold me trucks in this condition, charged me to have them delivered, and then refused to stand behind them when the problems surfaced. I am a small business owner. These trucks were an investment in my livelihood. Penske had every opportunity to make this right and chose not to at every turn. I would strongly warn any owner-operator or small fleet buyer to avoid Penske Used Trucks and seek sellers who actually stand behind their inventory. The aftercare staff were particularly unresponsive. Particularly if you ever have to deal with Jeremy Copeland or Gregory Brown, they will almost certainly provide excuses in place of actually helping you.
Hello, we are sorry to hear about the experience you have had. We will be in touch with you to discuss this further!
Looking to purchase 2nd box truck 26 box trucks is what we use Erik Santillano showed us around the vehicle and was very helpful along with Matthew Clark
Thank you for the wonderful feedback! There is no higher compliment than a returning customer looking to expand. Erik and Matthew truly appreciate the shout-out, and we’re excited to support your business as it keeps growing!
The whole sales team and coordinator were quick to responds to any questions I had. Danielle and Max were great to deal with. Both professionals and made things easy to understand the process. Hope to work with them again.
Thank you for the fantastic feedback! We know your time is valuable, so we're glad our team was quick to respond and made everything easy to understand. We truly appreciate your business and hope to work together again soon!
Zak and Giacomo were so helpful. Its not easy for a business to lose a truck in a crash. Searching for a new one is equally as stressful. The Penske staff made life so much easier on me
This is exactly why we do what we do! We know how tough it is to replace a vehicle unexpectedly, and we're so grateful Zak and Giacomo could bring some peace of mind to the process. Thank you for sharing your experience, and we wish your business the absolute best!
Everything went great at pickup. Dominic was friendly and helped me get going fast.
Thank you for taking the time to share your experience! We know your time is valuable, so we're glad Dominic could provide that friendly, efficient service to get you going. We appreciate your business!
Local sales team (Davonte Allen in San Antonio) know there stuff and are very helpful in selecting the right vehicle. Then on the back end, their national sales admin team (Danielle Naugle & Alexa Troutman) guide you thorugh the process with flexibility and patience. A great team all around. If you try them once, you'll be sure to be doing business with them for a long time.
This is the ultimate compliment! We're so proud of Davonte for helping you find the right vehicle, and of Danielle and Alexa for guiding you through with such care. Thank you for recognizing the teamwork, and we can’t wait to work with you on the next one!
Erik and Matthew in Phoenix went above and beyond to meet my needs. Total pros at Penske
"Thank you so much for the fantastic feedback! We're incredibly proud to have Erik and Matthew on our team in Phoenix delivering that top-tier, professional service. Enjoy the road ahead!
Dominic was very friendly during my pickup. Very helpful start to finish.
David, We are delighted to hear you had a great experience with Dominic! Thank you for your business.
I recently purchased a truck from Penske Truck Leasing and had a great experience. Sales manager Jessenia was extremely helpful throughout the entire process. She answered all my questions, made everything smooth and professional, and provided excellent customer service. I really appreciate her support and would definitely recommend Penske to anyone looking to purchase a truck.
This is exactly what we strive for! Thank you for the awesome shout-out to Jessenia—she truly represents the best of our team. We are so grateful for your business and your kind words, and we look forward to helping you again in the future!
Ricardo! We are glad you had a nice visit with us! Stop in again soon!
Erick & Matthew Phoenix They were super efficient and fast on the process. Recommended 100%!
We love hearing this! Erick and Matthew are a fantastic team, and we're so glad they made everything quick and easy for you. Thanks for taking the time to share your experience and for the glowing recommendation!
They were easy to work with. The loan was done real quick. The people I worked with were very helpful and went above what was expected to find me the perfect truck at the price I needed it to be.
Thank you for the fantastic feedback! We pride ourselves on being helpful, efficient, and working hard to fit our customers' budgets. We're so glad you had a great experience from start to finish. Happy driving!
Erik & Matthew at the Pheonix location… where do I start? I flew in from FL off two flights tired as hell and just wanted to be in my truck they had me in the shop and out the door, signed sealed and air conditioned with my own truck in less than 15 minutes. Fastest service I’ve ever experienced with my years on the road. Might get another one😂
Thank you for taking the time to share your experience after such a long journey from Florida. Erik and Matthew know how much our drivers value efficiency, and they always aim to respect your time on the road. We are incredibly proud to have earned your highest praise for speed and service. Thank you for your business, and we look forward to welcoming you back to our Phoenix location for your next truck!
Erik Santillano was amazing very helpful opened up two trucks for us and let us test drive both had to love a few trucks out the way and was very helpful great customer service
Thank you so much for taking the time to share your experience! We pride ourselves on delivering great customer service, and it's wonderful to hear that Erik went above and beyond to open up those trucks and help you find the right fit. We truly appreciate your feedback and hope to work with you again in the future!
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