Penske Used Trucks, a business unit of Penske Truck Leasing, is a leading seller of high-quality late-model used commercial trucks to retail, used truck dealers and corporate truck fleet buyers. Penske sells used sleeper and day cab semi-tractors, straight trucks, box trucks, flatbeds, refrigerated vans, trailers and more. Visit www.PenskeUsedTrucks.com. Daily used truck specials are also listed on Twitter by following @PenskeUsedTruck. Call 1-833-889-0020 for assistance with used truck sales.
Written by the business, not verified by us.
Is Penske Used Trucks legit?
Penske Used Trucks (penskeusedtrucks.com) has a 4.7 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 75% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, knowledgeable, and professional throughout the entire purchasing process. People also truly appreciate the smooth user experience, noting that representatives go above and beyond to make everything easy.
However, some people mentioned encountering unexpected mechanical defects, such as engine or emissions issues, shortly after taking their vehicles home. A few reviewers were dissatisfied with the condition of certain components and felt frustrated by a lack of support afterward. These customers experienced difficulties getting timely help or proper accountability from the team when trying to resolve these post-sale concerns.
Auto-generated from all reviews of this business. For reference only.
Brought my lease truck in to the Phoenix location off 7th st spoke with Erik explained here for emission said we don’t do emissions at this location varied with Brianna and Matthew Sam had a mechanic take my Day Cab to emission thank you guys for the help really went above and beyond
Reply from Penske Used Trucks2026-07-02
Thank you for the fantastic review! Our team at the Phoenix 7th St location always aims to find solutions and respect our drivers' time, even for services we don't handle in-house. We will be sure to pass your kind words along to Erik, Brianna, Matthew, and Sam for going the extra mile for you. We appreciate your business!
Dominic was awesome, fast, and reliable. The truck was in great shape picking up. Nicole also made the process very smooth.
Reply from Penske Used Trucks2026-07-02
We love hearing this! Fast, reliable, and smooth is exactly how the pickup process should be. I'll be sure to pass your kind words along to both Dominic and Nicole for their awesome service. Thank you for the glowing feedback and enjoy the truck!
Jessenia was great! She answered all of our questions and directed us to make sure our process was smooth. She was quick to answer our emails and or phone calls. She spoke to us in Spanish and explained this throughly. Love her energy and enthusiasm!
Reply from Penske Used Trucks2026-07-02
Thank you for taking the time to highlight Jessenia’s excellent customer service. Being quick to respond to calls and emails while thoroughly explaining every detail is exactly how we aim to take care of our clients. We will be sure to pass your kind words along to her. Thank you for your business!
This is my 3rd truck from penske currently looking for my 4th 10/10 highly recommend
Reply from Penske Used Trucks2026-07-02
Thank you for taking the time to leave such a fantastic review. There is no greater reward than a customer returning to us for their third and fourth trucks. We appreciate your long-term partnership and remain committed to providing you with the excellent service and quality you expect. Let us know how we can help make your next acquisition a total success!
Ryan Lawes is a very detailed salesman. Very professional and honorable. He made my experience with Penske very easy. Ask for Ryan Lawes!!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Reply from Penske Used Trucks2026-07-02
Thank you for taking the time to highlight Ryan's professionalism and attention to detail. Our goal is always to make the vehicle acquisition process as seamless as possible, and it’s wonderful to know Ryan delivered exactly that for you. Thank you for the five-star shout-out, and we look forward to working with you again in the future!
Picking up a truck for a friend Erik has been super helpful got my bill of sale walked sround the truck with me and showed me some trucks listed for sale since im interested in purchasing because of him ill be back in PHX
Reply from Penske Used Trucks2026-07-02
Thank you for taking the time to leave this wonderful feedback. Our Phoenix team prides itself on being thorough and helpful to everyone who walks through our doors, whether they are buying today or just picking up. We will be sure to pass your kind words along to Erik. We look forward to partnering with you on your own future truck purchase!
Dominic was absolutely fantastic!! The information he gave us was top notch and so was his personality! We look forward to returning shortly and buying the truck of our dreams!! Thank you for everything!
Reply from Penske Used Trucks2026-07-02
Thank you for taking the time to share your fantastic experience with Dominic. Providing clear, expert information with a great attitude is exactly how we strive to treat every customer who walks through our doors. We appreciate your kind words and look forward to partnering with you on your upcoming truck purchase!
Excellent custumer service skilll, pacient, acurate, treat you with the respect that every human desever.
Reply from Penske Used Trucks2026-07-02
Thank you for taking the time to share your experience. Our goal is always to combine excellent customer service skills and accuracy with genuine, human respect. Knowing that you felt valued and well taken care of is the highest praise we could receive. We truly appreciate your support!
Eric, Mathew, Scott and super friendly and make buying a used Freightliner super easy.. We will definitely continue to do business with these guys at Penske.
Reply from Penske Used Trucks2026-07-02
Thank you for taking the time to share your experience with our team. Buying a used commercial truck is a big investment, and we're glad our crew was able to make the process straightforward and friendly for you. Thank you for choosing us, and we look forward to doing business with you again in the future!
Eric, Matthew, and Scott at Phoenix, AZ; grey overall experience helped out a lot in getting the truck ready no rushes went above and beyond to getting our needs done. The Penske branch in AZ is clean and friendly, they will make your worthwhile worth it.
Reply from Penske Used Trucks2026-07-02
Thank you for taking the time to share your great experience with our Phoenix, AZ team. Eric, Matthew, and Scott know how important it is to be thorough and helpful, and we are thrilled they delivered such exceptional service for you. We take a lot of pride in keeping our branch clean and welcoming, so your kind words mean a lot to us. Thank you for choosing us, and we look forward to working with you again!
Dominic was great during the pickup! Very informative and knowledgeable about the process and I learned helpful information regarding my truck purchase. I will definitely be back to work with Dominic in the future!
Reply from Penske Used Trucks2026-07-02
Thank you for taking the time to share your experience. Our goal is to make every pickup both seamless and informative, so it’s wonderful to know Dominic delivered exactly that for you. Thank you for choosing us, and we look forward to partnering with you on your future truck needs!
Dominic was very big help in finding for my business. Highly recommend him.
Reply from Penske Used Trucks2026-07-02
Thank you for taking the time to share your feedback. Our team knows how important it is to find the right solutions for your business operations, and we are glad Dominic was able to make that process successful for you. Thank you for your trust and business!
Dominic was fantastic and wonderful during the whole process. Enjoyed it fully.
Reply from Penske Used Trucks2026-07-02
Thank you for taking the time to share your experience. It is always our priority to provide a seamless and pleasant experience, and we are glad Dominic delivered exactly that throughout your journey with us. Thank you for your support, and we're always here whenever you need us next!
Dominic was fantastic and very helpful when picking up the truck. Thank you for all your help.
Reply from Penske Used Trucks2026-07-02
Thank you for taking the time to share your experience. Our team works hard to ensure that every vehicle pickup is quick, easy, and helpful, and we're glad Dominic delivered just that for you. Thank you for your business, and we look forward to working with you again!
Dominic was very helpful with and awesome personality. Look forward to working with him.
Reply from Penske Used Trucks2026-07-02
Thank you for taking the time to share your experience. Combining top-notch helpfulness with a great attitude is exactly what we strive for, and we're glad Dominic delivered just that. We appreciate your business and look forward to a great partnership ahead!
My husband and I stop in today to take a look at some tractors… and boy was Dominic such a great help! He was very knowledgeable of what was going on and we look forward to working with him!!
Reply from Penske Used Trucks2026-07-02
Thank you for taking the time to share your experience with Dominic today. Exploring tractor options is an exciting process, and providing top-notch knowledge and service is exactly what we aim for. We appreciate your kind words and look forward to welcoming you and your husband back to the branch soon!
I had a HORRIBLE experience with PENSKE 3 years ago. After putting 5k down for two trucks, the moment they were ready Penske basically demanded payment even though the loan was still processing with my bank.
I never got my 5k back after this
I tried Penske one last time in Greensboro NC and a sales representative named Dominic was very nice, ensured that he would make Penske name right for the customer, I had doubts.
The 2019 Volvo I purchased had all the service records and as I sat with Dominic he searched ALL Penske records for ALL maintenance history and provided immediately.
He took 3k off the truck as a start and later bc Penske could not address the minor issue I agreed to buy it “as is” for a significantly lower price.
Dominic was trying to do the right thing for Penske and retain a customer, as well as following company guidelines by not selling a truck that has a code showing.
I can now happily share my experience about Penske, specifically Dominic out of Greensboro NC if it wasn’t for him I doubt I would ever had purchased another truck from Penske again.
Erick and Matthew were very helpful and respectful. They gave me all the information I needed to find the truck I was looking for. The office is also very nice!
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