Penske Used Trucks, a business unit of Penske Truck Leasing, is a leading seller of high-quality late-model used commercial trucks to retail, used truck dealers and corporate truck fleet buyers. Penske sells used sleeper and day cab semi-tractors, straight trucks, box trucks, flatbeds, refrigerated vans, trailers and more. Visit www.PenskeUsedTrucks.com. Daily used truck specials are also listed on Twitter by following @PenskeUsedTruck. Call 1-833-889-0020 for assistance with used truck sales.
Written by the business, not verified by us.Penske Used Trucks (penskeusedtrucks.com) has a 4.7 out of 5 rating on OK.one, based on 110 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 75% of negative reviews; Reviews mostly discuss Customer service, Product, User experience. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, knowledgeable, and professional throughout the entire purchasing process. People also truly appreciate the smooth user experience, noting that representatives go above and beyond to make everything easy. However, some people mentioned encountering unexpected mechanical defects, such as engine or emissions issues, shortly after taking their vehicles home. A few reviewers were dissatisfied with the condition of certain components and felt frustrated by a lack of support afterward. These customers experienced difficulties getting timely help or proper accountability from the team when trying to resolve these post-sale concerns.
Auto-generated from all reviews of this business. For reference only.Went into the office in Phoenix and visited with Erik and Matthew. Great customer service! They were very knowledgeable and gave me the information I needed to make the best decision for my needs. Highly recommend them.
had a great experience with Penske Used Trucks. Eric and Mathews were very informative and made the whole process quick and easy. They answered all my questions, explained everything clearly, and made sure I was comfortable every step of the way. No pressure, just straight-up good service. I definitely recommend working with them if you’re looking for a truck. Rafael Nationwide Recycling and Crane Services
Was with another dealership earlier today wanting to trade my truck in said I can trade in at any dealship Erik Santillano has been very informative and was patient with me and explained his sales process gave me a couple of ideas and will be working with him for all future deals if possible thank you for the help
Penske had an excellent inventory of day cabs to choose from and being able to search their inventory online was helpful. Kory, Jeremy, and Emily were all easy to work with, responsive, and helpful during the entire process.
We have been looking for a used semi truck, and Erik Santillano has been very helpful. He helped us find the truck we have been looking for.
Erik Santillano was great showed us a few trucks sleepers and day cabs had a few questions on what to look for and to do and what would be best for my company he was amazing and very helpful
Came in to inspected 2 box trucks both need alot of love but Erik says they will be able to handle concerns on the vehicle and will prep it to level 1 with in 1 and 2 weeks thank you for the help and discounts We were reived with warmth from Erik Santillano matching AZ weather .including Matthew
Working with Erik Santillano and Matthew Clark had my mechanic inspect a 16 box truck Erik has been amazing to work with has made it super easy for us to purchase and matthew was able to add a discount on the vehicle we need to help us finance with our pre approval with our bank thank you guys for the help and great customer service
Dominic was really easy to work with I bought a used truck with him and he made the whole process really easy for me and even offered me something that wasn’t yet listed!
Dominic was amazing during my pickup. Made it very easy for me.
Purchasing my second Penske Box truck with Matthew and Erik, they showed me around the vehicle offered 20k on the vehicle and Matthew got it approved for me thank you guys for the help easier and faster the second time around
Erik Santillano was very helpful even checked my bill of lading and had wrong VIN verified all the information and made sure I was all good to go thank you for the help
Came in today to pick up unit 190353 a FTL with Penske they have been easy to work with and very helpful at the phoenix location shout out to Erik Santillano for going above and beyond he shows he really cares and is great person
Had a good experience and easy transaction
Worked with Erik in Phoenix he made the experience quick and easy. Would recommend anybody to work with them.
I bought the truck from penske like 3 months ago submitted the deposit they told me they need 1 month to inspection the truck they are going to do level 1 inspection which is the best inspection they have they took too long for that when they told me its ready i went there to test drive they don't let me drive after that I picked up my truck there are so many things need be fix they didn't do any work on my its 3 months I bought this this truck still in the shop they don't care about customers specially when you pay in full payment last night I came to the thermo king i told the lady who i working with me to get fix the i going to stay here whole day to get fix and picked up the truck same day it's been three hours the shop send the estimate to get approval to start working to fix the truck they are just keeping saying we are reviewing the estimate please be careful when you going to buy the truck from penske don't even think about to pay in full payment
Have been working with Erik Santillano regarding a day cab so far the ones we’ve been looking are on rental or another location Erik has gone above and beyond locating each unit and even showed me similar units available at his location thank you for all the help
I bought a truck in Penske, which introduced me to Ruby,I purchased a truck in Penske, which introduced me to Rubi who works in Fontana. who worked in Fontana.Miss Rubi was warm and attentive, very attentive, very responsible and very conscientious.Made my shopping experience perfect. I think I will purchase more trucks in Penske.
Great service! Super helpful and knowledgeable. Mr.Dominic was very easy going and made everything run smoothly!
Came in from Colorado purchased my first Box truck with Penske arrived at the Phoenix location spoke with Erik Santillano showed me my vehicle being prepped did a quick walk around and grabbed all my information needed to complete my sale thank you for all the help.
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