Perfumesandrea

Dear Tanner Armstrong, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience this situation may have caused. We attempted to contact you by phone **three times** to assist you as quickly as possible, but unfortunately we were unable to reach you. We are committed to resolving this matter promptly. Please reply to this email with the following information: * Your order number * A photo of the items you received * A photo of the shipping label on the package Once we receive this information, we will review your order immediately and provide the appropriate solution as quickly as possible. If you prefer, you can also contact us directly by phone or WhatsApp at **+1 (954) 850-6116**, and we'll be happy to assist you. We appreciate your patience and look forward to resolving this issue for you. Kind regards, **Perfumes Andrea** Customer Support Team 📧 [[email protected]](mailto:[email protected]) 🌐 [www.perfumesandrea.com](http://www.perfumesandrea.com) 📲 +1 (954) 850-6116

Thank you so much for your kind words! We're delighted to hear that your order arrived quickly and that the product met your expectations. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon. Thank you for choosing **Perfumes Andrea**!

"Thank you Norman Lee — appreciate you taking the time. Looking forward to your next order."

"Thank you Marcus — appreciate you taking the time. Looking forward to your next order."

Amelia Busch, this is not okay and we're sorry. Three weeks without tracking or a response from us is a failure, and there is no version of this where the blame is on you. Please email us directly at [email protected] with your order number and the last email you sent us — I'll personally track it down today and confirm either a shipment or a full refund within 24 hours. If email doesn't work, call or text us at +1 (954) 870-5996 and ask for the owner. We're a real team in Davie, FL and we want to fix this.

Teri White, you're right to be frustrated — two months is inexcusable, and "awaiting item" on USPS means we failed to actually hand the package to the carrier. Please email [email protected] with your order number so I can pull the fulfillment record. We will issue a full refund today AND ship a replacement if you still want the perfume. If you already opened a BBB case, that's fine — we'll cooperate fully. Direct line if you need it: +1 (954) 870-5996.

"Thank you Taryn — appreciate you taking the time. Looking forward to your next order."

Jeff Hill, I'm sorry — that's not the experience we want anyone to have with a Marly. Even if the bottle was opened, we want to make this right. Please email [email protected] with your order number and a photo of the bottle (specifically the batch code on the bottom) — we'll verify the lot on our end and issue either a refund or a replacement. We source directly through authorized channels and we take authenticity questions very seriously. Give us a chance to fix this.

"Thank you The Qe — appreciate you taking the time. Looking forward to your next order."

Juleigh Gregory, thank you for being honest — "iffy" is a fair rating for two good orders and one that went dark. That third order should not have been ignored. Please email [email protected] with the order number of the missing one and I'll personally find where it went and either refund or reship it. Two good orders means we know how to do this right; losing you as a customer over the third is on us, and we'd like to earn back your trust.

"Thank you Jamme S — appreciate you taking the time. Looking forward to your next order."

Luxlevjr, "zero communication" is not who we want to be. If you email [email protected] with your order number, I will personally reply within 24 hours with either a tracking update or a full refund — no runaround. We have a real warehouse in Davie, FL and a real team, and a review like yours means something is broken in our support flow. Please give us one chance to make it right.

Mike, that's a fulfillment error on us and we own it. Please email [email protected] with your order number and a photo of what arrived vs. what you ordered — we'll ship the correct item at no cost AND you can keep the wrong one. This should have never happened and we'd like to close it out today.

Goriana Alexander, authenticity is the single most important promise we make, so this review hurts to read. We source Parfums de Marly through authorized channels — I want to verify the lot codes of the bottles you received. Please email [email protected] with photos of (1) the batch code on the bottom of each bottle, (2) the box code if you still have it. We will re-open the refund conversation and cooperate fully with any independent testing you do. If the bottles are found to be non-authentic, you will get a full refund plus the cost of testing. This is not something we take lightly.