For fun, safe and clean boarding, grooming, day camp and veterinary care for your dog or cat, look to any of the 35 Pet Paradise locations in the southern U.S.
Is Pet Paradise legit?
Pet Paradise (petparadise.com) has a 2.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 48% give 1 star; The business has replied to 24% of negative reviews; 7 of them were added in the last 12 months. Last updated 2026-09-03.
There is one doctor who dnt knw what he thinks of himself, as he is very rude to the customers plus he dnt knw anything, they just want to sell you the products in which they are getting good margins
There is one doctor who dnt knw what he thinks of himself, as he is very rude to the customers plus he dnt knw anything, they just want to sell you the products in which they are getting good margins from the company. And they will force u to take tht by saying ur dog needs it n all stuff.... bhale apka pet wo pehle khata ho ya nahi. Dnt go there pls
Reply from Pet Paradise2021-03-02
We are sorry to here that you were disappointed in our team and the recommendations that were made. We would welcome the opportunity to speak with you directly. Please feel free to contact us by calling 904 363 3330.
I have only used this location for their day camp and boarding but thus far I have had an amazing experience with both. I have a husky that is tough to keep up with and I wish I had started sending her to day camp earlier. Even just once a week has improved her behavior as she has spent all of her excess energy and is much more relaxed when home.
We are first time customers at Pet Paradise and had a great experience! We were missing some vaccination information and they were able to contact our vet and get all of the records with no issues. I loved that they called after we were home to check in on the pups. My only feedback is the description/pricing for some of the services is misleading and I wish I would have had more information. For example, for the grooming services, I had no idea that a "go home bath" was going to be $45-$50. Maybe I missed that in the price breakdown but the whole booking site was so difficult to use that I was not sure what the pricing was for each service. And on that note, I paid for extra play time but did not know that other dogs would be bringing in their own toys and I had put that one of my dogs has toy guarding tendencies so then he had individual play time instead of group play time. I was completely fine from a safety perspective to take my dog out of that situation, but I wish I would have known that toys were involved in play time so that I would not have expected my dog to play with others. Overall, good experience and will go back but I am going to confirm all of the pricing next time.
I don't need to worry leaving my dog whenever I have business travels . Pet paradise has my back! While I am enjoying my travels, I know my pet is also having a good time and being taken good care of.
The prices are reasonable and they offer top-notch service! I have wanted to take my dogs to a vacation by taking them to a dog-sitting business. Pet Paradise did not disappoint! The prices are also cheap considering the nice service they gave my dogs. I will definitely take my dogs to them again!
Our loving Golden-Doodle did doggie day care, boarding and grooming with the Charlotte-Matthews location. He was always excited to get there and in great behavior when it was time to go.
Samson moved to Wilmington and we automatically looked for a Pet Paradise there. We scheduled Samson for grooming on Friday, December 18, 2020 (3 pm) with the Wilmington location.
The morning after grooming, we noticed Samson's upper lip was very swollen and irritated all the way across (uniform to the hair cut). (His injuries include cuts or burns to lip, elbow, belly and paw.) My daughter called and the staff said Samson received 5 stars for his grooming behavior and advised her that it could be bee stings (at this time of year) and to put a cream on it. This was unacceptable and I called to speak with him. The staff member (not a vet) stated that he gave that recommendation arbitrarily. Nor did he offer any compassion or support. I asked then to speak with a manager. He said that the General Manager would be in around 11 am. When I received a call back it was well past 11 am (around 2:30-3 pm) and it was not the GM. Again, that staff member was not compassionate. Rather she was dismissive and said see what a vet says. Again, no offer of support, refund, compassion, etc.
Your commitment states that you proudly guarantee providing a safe, clean and fun environment. That anything less is not Pet Paradise. That your staff is attentive and passionate about pets and will go the extra mile to ensure that my pet has a safe and enjoyable time. You also acknowledge that trust is something earned.
Well, I strongly state that this is not the character or commitment of the Wilmington, NC location. I am sure that Dr. Jaime Pickett, your Chief Veterinary Office would be glad to see how pets and their family’s are treated at the Wilmington location.
Reply from Pet Paradise2020-12-22
Thank you for sharing your concerns. We are extremely sorry that your recent experience did not meet your expectations. We strive to provide our guests with a safe clean and fun environment. Your case has been escalated and a member of our team will be in contact with your directly.
If your busy and you needed someone to take care of your pet for awhile, go with Pet Paradise. They will give your pet a vacation experience like no other.
I am a first time client at the vet services department of pet paradise located on Hillsboro Blvd Coconut Creek Florida and offer my recommendation to Dr Zwillings assistant Denisha for being such a sweet delightful and very helpful young lady Dr Zwilling is very lucky and I’m sure extremely proud to have her as a most important and essential member of his staff Thank You Denisha Richard and Flower
It is absolutely an amazing place to work especially under the right management. You definitely have to have a passion for pets and have to be able to handle
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