Pinkyparadise

Hi, Please accept our sincerest apology. For your kind information, once the order is confirmed we are unable to edit or change the payment information. You are required to do a new order. As we have checked your email conversation we found that you have sent the email the day before the sales end as the sale was extended. We do really appreciate if you can reply our email sent to you. Thanks.

Hi Kenzie, We apologize for the inconveniences caused. As what has been explained in the email, you have misunderstand the terms and condition of the promotion. The buy 1 free 1 promotion terms as follow: Terms & Conditions Applicable to yearly lenses only except: Phantasee, Sclera, and Toric series. A pair of random Gemini Series for FREE will be entitled for order with at least 1 pair of yearly lenses. Maximum one (1) pair of free lenses per order. Free lenses only available at your lowest prescription as Gemini Series (1 pair) comes in a box with same prescription. E.g. If you have prescription with left eye(-3.50) & right eye(-4.50), you will be entitled for a pair of Gemini Series(-3.50). Valid from 10th November 2016 until 17th November 2016(world time) This offer is not valid in conjunction with any other offers. USD1 handling fees on all orders. PinkyParadise reserves the right to change, amend, delete or add the activity terms & conditions without prior notice at any time. You will receive a free Gemini lenses that will be randomly choosen by us and that is what you have received in the first place. However, since this is your first order with us and as what has been agreed in the email we will make a full refund of your order and you will receive the refund within 1 week time. You can keep both of the lenses as a gift. Thank you and have a good day.

Hi Stacey, Please be informed that we have received your email on Nov 20 and right away replied it on the same day. Kindly check your inbox or spam box for the email received from [email protected] to solve the defect case. We sincerely apologize for the inconveniences and really appreciate your understanding. Thanks.

Hi Aelle, We sincerely apologize for the inconvenience caused, After reading through the email conversation with our customer service team, we found that the initial complaint was regarding one of the lens you purchase causes discomfort and blurriness. We are so sorry if you feel like you have wasted your personal time answering the standard procedure for defect cases , as it is compulsory to avoid fraud complaints. Furthermore, you are our first time customer where we do not have any previous details regarding your usage of lenses. Back to the case, we offered you the replacement/ refund for 1 unit of the lens because the defect form you have filled up shows that you are having problem with 1 unit of lens only. We have emailed you with the solution for this matter and hope you can reply the soonest. Again, please accept our sincerest apology and we really appreciate your kind understanding. Thanks.

Hi Audrey, Please accept our sincerest apology for the inconveniences. As we have checked your order history using the order number given, your last order was placed in 2014. We are unable to find new orders made in year 2015 and 2016. Besides, we are also unable to find your email regarding defect complaints. Kindly email us your order number at [email protected] for further assistance. Thanks.

Hi Annie, Please accept our sincerest apology. Please be informed that once you provide the card information, it will be processed under certified international 3-D secure vendor for Visa and MasterCard. Therefore, it is impossible for your card information has been stolen from us. Besides,your card information is protected and void to disclose to third parties. Kindly check with your bank for further assistance. We do really hope that you can send an email to [email protected] with the screenshot of the bank statement for further assistance. We sincerely appreciate your kind understanding regarding this matter. Thanks.

Hi Angela, First of all please accept our sincerest apology as we do not have any intentions of being rude to you. For your kind information your shipping address has been updated manually by removing the school name. Please be informed that your order is in processing now and will be shipped out the soonest. You will receive another email with your tracking number once the order status marked as shipped. Please accept our sincerest apology and we really appreciate your understanding. Thanks.

Hi, First of all, we would like to sincerely apologize to you for any inconvenience this may have caused and do really hope that you will get well soon. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. As you are the first time user for circle lenses, we highly recommend to follow our wear and care guide before using the lenses in your eyes. Besides, please check with optometrist for the prescription and lens size that you can wear to avoid any discomfort in future. In our attempt to serve you better and retain you as one of our valuable customers, please email us your order number and the medical bills for your eyes to [email protected] for claiming process from manufacturer. Furthermore, we are not selling the lenses illegally and our lenses are approved by FDA. We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding in this unfortunate matter. Hope this clarifies. Thanks.

Hi Angela, First of all please accept our sincerest apology about this matter. The reasons why the color is not the same on our website is because all our model photos are taken under the perfect lighting. This might be the reason why the color is not the same once you put them on. Moreover, the effect of the lenses varies depending on the intensity of the actual eye color. It is brought to your attention that we always recommend our customers to search Google for more real life pictures for the lenses, so you can know how lenses might look on your eyes. You may also refer to the customer real life picture that can be found in the lens webpage. Kindly email us at [email protected] for further assistance regarding this matter. Thanks.

Hi Carolyn, Our deepest apologies for the inconveniences. First of all, we need your kind cooperation to do thorough checking on the email given as we asked for the details of the order and the photo of the package that came damaged to you. Please be informed that once the package has been shipped out the delivery fully depends on the efficiency of the shipping facility. Hence, there are two possibilities where the package might damaged during the shipping process or during the customs checking. We will open investigation for this matter with the shipping facility. As for your reshipment, we sincerely apologize that the lens needed is out of stock due to its high demand. We have emailed you with the solution for this inconveniences. Again, we sincerely apologize for the inconveniences and really appreciate your understanding. Thanks.

Hi Jess First of all please accept our sincerest apology for the inconveniences caused. Please be informed that, our new payment method is safe and secure to use. For you kind information, bank need the authorization from you to approve the transaction as we are located in Malaysia with high fraudulent statistics.We have received these type of feedback from our customer and once they called their bank/card issuer they are able to make the payment. Regarding the stocks, we will process each orders in first come first serve basis. Unfortunately one of the the lenses you have selected was out of stock at the time of processing. Thus, we emailed you to inform this matter so that we can make the changes needed. We waited 3 days for your response and proceed to cancel the out of stock item and ship out the rest of your order. We also proceed to refund the full amount for that particular lens. We are regret to inform that we received your reply after the package has been shipped out and the refund has been completed. Therefore, we are unable to make the changes anymore. Again, we sincerely apologize for the inconveniences and really appreciate your understanding. Thanks.

Hi Jade, Please be informed that your package was returned to us due to the incorrect shipping address registered during your purchasing of the order. For your kind information, providing the correct shipping address is the full responsibility of the customer. Kindly check your email as we have follow up this issue through email. We sincerely apologize for the inconveniences and really appreciate your understanding. Thanks.

Hi , Please accept our sincerest apology. Kindly be informed that your package has been returned to us on January because you are not available during the delivery. After receive the returned packages, we emailed you to get the confirmation whether you want the reshipment or refund for the package. As we did not receive your reply, the refund was processed. For your kind information once the parcel has been returned to Pinky Paradise,the shipping cost is TRIPLED of the initial amount and we will assign the charges to your account accordingly. That is why we deduct the 30% administration fees. We are regret to inform that PayPal has been discontinued since June 2015 due to their new policy that no longer available for circle lens sellers. Please be informed that, our new payment method is safe and secure to use. For you kind information, your bank need the authorization from you to approve the transaction as we are located in Malaysia with high fraudulent statistics. We have received these type of feedback from our customer and once they called their bank/card issuer they are able to make the payment. It is brought to your notice that, every online payment method has its own risk including PayPal. However, we have conducted strict research before selecting this Payment Express to replace PayPal. We sincerely appreciate your kind consideration regarding this matter. Thanks.

Hi, Please accept our sincerest apology. Upon checking your order number, we found that the payment made was failed as your card issuing bank do not authorize the payment. Kindly be informed that, our new payment method is safe and secure to use. For you kind information, your bank need the authorization from you to approve the transaction as we are located in Malaysia with high fraudulent statistics. We have received these type of feedback from our customer and once they called their bank/card issuer they are able to make the payment. Thanks.