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Is Pinkyparadise legit?
Pinkyparadise (pinkyparadise.com) has a 3.2 out of 5 rating on OK.one, based on 662 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 28% give 1 star; The business has replied to 86% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company, often sharing wonderful and enthusiastic feedback about their purchases. Loyal customers frequently praise the exceptionally wide variety of comfortable, high-quality, and beautiful styles that perfectly match their personal preferences. Consumers also deeply appreciate the remarkably fast, friendly, and helpful support team that promptly resolves any questions or order concerns.
Some reviewers were not happy with exceptionally long delivery times, unexpected international shipping delays, and slow postal transit. A few people additionally mentioned receiving incorrect items, damaged products, or experiencing highly frustrating trouble with completely lost packages.
Auto-generated from all reviews of this business. For reference only.
For this company to brag that they are the largest supplier of circle lens they're are always out of stock on every order. They will give you the option of sending the one lens , left or right that they have in stock. They wait days to tell you that the right or left lens is out of stock , meanwhile you're thinking your order is on its way. I have ordered from them before but I think I'll be looking at other companies from now on
Reply from Pinkyparadise2016-07-27
Hi Natalie,
Please accept our sincerest apology regarding the stock issue.
For your kind information, we restock our lenses estimated 2- 3 months after out of stock.
Usually after restock,all the lenses selling fast due to high demand from our beloved customers. We are doing the best to keep the stock updated from time to time.
Besides, our customers are given option to change the out of stock lenses to another model if your selection is to hold the order and email if out of stock.
Therefore, we do really hope that you can select the above mentioned option in your future order with us.
Regarding the out of stock notification of your order, we have emailed you to inform the next day after you placed the order. You may check your email to reconfirm this matter
Again, we sincerely apologize for the inconvenience and appreciate your kind understanding.
Thanks.
Ordered the wrong prescription do I sent it back for the right one about 3 weeks ago, I sent them the tracking number they were responding everything was fine. I messaged them to see if they ever received my package and they have yet to reply and it's been 4 days. They have lost my service I will find someone else to order through now!
Reply from Pinkyparadise2016-07-04
Hi Judy.
Please accept our sincerest apology.
For your kind information, we are closed on weekend and all the emails will only be replied in working hours.
Please be informed that, we will right away email you once the returned lenses arrived at our destination.
Hope this helps.
Thanks.
I had high hopes for this website since it was the first one on the list when I try to google coloured contact lenses. Spent HOURS on the website to find the perfect contacts as I keep finding that one of the powers that I needed are always out of stock.
When I finally found one I liked I was delighted to find that both lenses are in stock. I quickly bought it and even paid express shipping even though I'm left with a tight budget since I wanted to use it this weekend. Ticked "Cancel whole order and refund" just in case it's out of stock and paid for everything straight away. Got an email later saying that the contacts are out of stock and that refund will be processed in 4-7 business days.
I'm VERY ANNOYED with the tight budget and time that I had - I couldn't get a different pair due to above reason and it made me not trust the "in stocks" that they have. How can they not have a set of number for each lenses?! Also 4 business days later - I got refunded $3.98 NZD less than what was charged the first time. SO I WENT THROUGH ALL OF THAT ONLY TO GET NOTHING OFF THIS WEBSITE AND PAYING $3.98 FOR A REALLY BAD EXPERIENCE!!!!!!!!
WILL NEVER BUY FROM THEM AGAIN!!
Just get your contacts somewhere else!
Reply from Pinkyparadise2016-06-28
Hi Lea,
We sincerely apologize for the inconveniences caused.
Please be informed that one of the lens in prescription -2.75 was out of stock during the processing. For your kind information, although the lenses are in stock during your ordering, it might be out of stock once processed as the orders will be processed in first come first serve basis. That is the reason, we have listed 3 options for the customer to choose IF the item is out of stock.
As we have checked, you have chose "Cancel whole order and refund", thus the person in charge right away cancelled the order and proceed to make full refund. In future, please select "Hold the order and contact you via email", so we will contact you about out of stock problem.
Regarding the refund, we have mentioned in our website that all our businesses are conducted in USD. Please be informed that, using a credit card or any other online transactions method, the currency will be still converted to USD according to the current currency exchange rate which changes everyday.
Hope this clarifies this matter.
Again, we sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
I was pretty excited and had to wait 2 months for my astigmatism circle lens to arrive. However, I realized everything was blurry and it did not work at all. Usually blurry contacts are fine as it will adjust eventually; but this is not the case. It's a disappointment when my non-toric prescribed circle lens are more clear than my toric one ( even though it moves a lot and can get blurry). This is a waste of money and I will probably never attempt to buy toric circle lens again.
Reply from Pinkyparadise2016-06-27
Hi Nancy,
We sincerely apologize for the inconveniences.
We never thought that the lenses would turn up to be blurry.
From your description( even though it moves a lot and can get blurry), might be the size of the lenses is the problem as wrong diameter can lead to blurriness too.
We will email you to solve this issue and assure you that your complaint will be handled in a strict and serious way.
Again, we sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
Didn't Receive my Order Due to them Messing up My Address
Never received my order because they messed up my address. According to the USPS, there was an insufficient address making my order undeliverable. I entered all my information correctly & double checked. Now Pinkyparadise wants me to pay additional shipping in order to receive my stuff. And to make matters worse, they're saying the USPS attempted delivery...I was home...and USPS will leave small packages in your mailbox (hence why I chose USPS). So very disappointed in this company & wouldn't recommend at this point.
Reply from Pinkyparadise2016-06-24
Hi Kandace,
Please accept our sincerest apology regarding this matter and hope our reply will clears up this matter.
According to the tracking update in USPS and the DHL system, USPS has attempted to deliver the item to your address. We have double checked the zip code and state in system that shows we have shipped out to the correct address.
We have emailed you with the solution for this matter.
Please always share your feedback with us; this is how we keep learning and improving.
Appreciate your understanding.
Thanks.
In the past around 2010/2011 I loved to order circle lenses there. They really have many different kinds of circle lenses.
Sadly 3/5 orders the parcel got into the customs duty office, because guess what?! They forgot to put the invoice in it, although I kindly always put a note when I order to remind them that they please put the invoice in the parcel. So I extra have to pay the customs duty. Which wasn't cheap. For that money I could have bought an other pair of circle lenses.
But now they don't accept paypal anymore. It's such a pity.
Reply from Pinkyparadise2016-06-20
Hi Van.
We are so sorry for all the inconveniences caused.
Please be informed that we do include invoice in every packages and from now on we will be extra cautious about this matter.
Regarding the payment method,we can understand your frustration completely and sincerely apologize for this unavoidable inconvenience. However we can assure you that our new payment method is safe and secure to use.
Thanks.
paid for express shipping, did not receive for 12 days
Reply from Pinkyparadise2016-06-15
Hi Michelle,
Please be informed that your chosen shipping method which is UPS express (2-5 business days) requires at least 5 business days to deliver the item. The calculation should not be include Saturday and Sunday.
Besides, after investigated your case we found the following information from tracking website:
The shipping address provided may be incorrect or incomplete.
Therefore, the 1 day delay in delivery happened because incorrect address and we have contacted you via email for the correct address.
Hope this clarifies this matter.
Thanks.
They sent out my lenses with the wrong zip code. I contacted my postal office serval times and they told me it was an error on YOUR behalf. As it had the wrong zip code and they could not give it to me for that reason. So I contacted support in hopes that they would compensate me for waiting so long on my package but no. They gave me a screenshot telling me I was wrong, WITH THE WRONG ADDRESS . So you're telling me I out the wrong address? They left out 2 numbers in my zip code and sent me the proof of it. They literally proved me right while attempting to prove me wrong. I don't want to wait an entire month to receive my order nor will I pay a single penny to have it reordered. Give me my order so I can buy elsewhere. My first order came wonderfully, but this time you've disappointed me completely.
Reply from Pinkyparadise2016-06-09
Hi Rebecca,
We would like to sincerely apologize to you for any inconvenience this may have caused.
For your kind information, the 0 missing in the tracking system is not the reason for your package does not reach you as it has reach the correct state.We have already alerted global mail shipping provider regarding this matter.
We assure you that your complaint will be handled in a strict and serious way. You email has been replied with the solution for this matter.
We value your business and would like to retain you as a customer. Please accept our apologies.
Thank you for your understanding in this unfortunate matter.
Very confusing response. It's the order in process or cancelled as it saids both on Mariana's response back to my question. My question was as to why I cannot order the same prescription when I have the same for both eyes and the website will not let me do that.
Reply from Pinkyparadise2016-06-03
Hi Sayo,
Please be informed that you are unable to order -6.00 for both left and right eyes as the lens is available 1 piece only.
As for your order, you have selected -6.00 and -5.00 as a pair. Unfortunately both the prescription cannot be matched in color. We referred to your selection, if the item is out of stock and you chose[If your product is out of stock...:Send the remaining item and partially refund the oos item.] . Therefore, we have cancelled the order and refund the full amount back to your account.
Hope this clarifies the misunderstanding.
We sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
I ordered from pinky paradise about a month ago and I noticed my order never arrived after a few weeks so I check the tracking and it states it was delivered in my mail box. I never received anything so I contact pinky paradise and they tell me to contact my post office. So I contact my post office and they told me they don't have my package there. Pinky paradise sent me a screen shot of my tracking info which didn't help the fact that I was charged for a product I never even received. Sucks cause I was excited about it but I never got to try it. I thought about accepting the loss of money and re-ordering but I'm afraid I wont receive anything again and it will be my money down the drain!! I wish this company was more helpful and customer service oriented because despite what the tracking info says, I never received anything.
Reply from Pinkyparadise2016-06-02
Hi Mia,
Please accept our sincerest apology and hope this explanation clarifies this matter.
From the tracking status of your package, it has been updated as delivered to the exact given address in the system. Besides, it is also stated that it might get delivered to mailbox.
Therefore, we have requested in the email to check inside mailbox and refer to the post office to get more details about the delivery as they might has the information if someone has signed on behalf of you.
We have also replied your email sent to us 2 hours ago with the solution for this matter.
Again, we sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
Customer service was ok now and then. I wasn't impressed by the Vassen Cloud Nine Blue and the EOS Dolly Eye Blue contact lenses. I had originally bought two pairs of contacts. My first order. Anyways I wanted crazy blue contacts with prescription and when I wear the contacts people would know that I am wearing contacts not ask me "are you wearing contacts" or say nothing at all because they cant see if i am wearing contacts or not. I am not impressed with the Vassen Blue no one can tell if i am wearing contacts or not only in the sunlight which i didnt want. Also not impressed with the variety of Anime & Cosplay presription contacts. Most of them are plano. Not fair at all! Also Pinky Paradise wont refer me to any other website that will sell crazy contact lenses in prescription.
Paypal is widely acknowledged as a viable, safe and user friendly payment option, yet Pinky Paradise has chosen Skrill which makes it difficult, time consuming and often frustrating to try and purchase awesome lenses from a reputable company. I know of a lot of people who have stopped buying from them due to this issue and wish they would go back to the previous and more user friendly option.
Reply from Pinkyparadise2016-05-16
Hi Nikki,
We can understand your frustration completely and sincerely apologize for this unavoidable inconvenience.
We are no longer accepting Paypal and Skrill has been replaced with Payment Express system.
Perhaps you can try our new payment method and email us at [email protected] for any payment difficulties.
Thanks.
This was my first and last order from this site. I ordered four pairs of lenses in my prescription. Three of their mix lenses deal and a grey pair. The grey lenses [the most expensive pair of the four], I was hoping to wear to my boyfriends graduation in a couple of weeks. But the lenses that I received were expired. Mind you, I just bought them a few weeks ago in April and they expired in February of this year. Do they not check the expiration date on their lenses? I was super excited about them too, but now I know better than to order from them.
Reply from Pinkyparadise2016-05-05
Hi Mj,
First of all we would like to apologize for this matter and we are sure it must be most frustrating.
In order to solve this issue, our representative has sent you an email to investigate this matter.
Based on the reference number that you gave, please be informed that the dolly eye grey lens that we sent you is the new batch that has just arrived a month ago.
Therefore, we are sure that you might have referred the expiry date wrongly. However, please rest assured as our team will assist you to clear out this issue and we assure you that you have received the new batch of dolly eye grey.
Hope this clarifies. Thanks.
Ordinarily I would have given Pinkyparadise a glowing review. I do like their contacts and have ordered from them before, but the past two times I have run into so many problems I just can't give them a good review. This concerns the last order I received, and an order I have been trying and have been unsuccessful at making for no apparent reason.
The most recent contacts I ordered and received I bought as prescription contacts. I visited my eye doctor and got an updated contacts prescription, then made my order. But when the lenses arrived, the prescriptions on all of the lenses were completely wrong. I spent over $100 on these lenses only to find that they absolutely do not work. I can typically wear plano lenses without problems, but the lenses I received made it impossible to see. And Pinkyparadise was no help when I told them what happened. They wouldn't refund me, send new ones with the correct prescription, or send plano versions.
As for m most recent problems, I have been trying to order new lenses for over a week now. But every time I try to put in my billing information, the site instantly tells me that my transaction could not be processed. I spoke with my bank and they assured me that they would not block any transactions, but that there had been no transactions made from Pinkyparadise at all. I have attempted to contact Pinkyparadise about the problem, and they keep repeating to me that my bank is the one denying the transaction. And now, they have stopped replying to my emails entirely. I would like this to be resolved, but apparently Pinkyparadise doesn't have the same idea.
I did believe for a time that Pinkparadise was the best contact lens provider online, but after this most recent experience, and the way it is being handled, my opinion has changed.
Reply from Pinkyparadise2016-04-28
Dear Samantha,
Please accept our sincerest apology for the inconveniences caused.
First of all, we would like to let you know that our payment system is functioning well and we do not have any issues lately. After checking your payment transactions in the system we found that the payment was declined. Please be informed that this cases happen because the transaction was not authorized or you have been using gift card to make the payment.
We have replied to your latest email asking for the type of card used on 26th April.
Besides, we have checked for the defected case and replacement is not possible as the order was not eligible for it. We have emailed you to explain this matter.
As an extra measure to our unconditional commitment to customer satisfaction, please reply to our email so that we can solve your problem.
Again, we sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
So, I ordered 2 pairs of prescription contact lenses from this web site shipping and all my total came out to $80. Well, The customer service was decent and after upgrading my package to express delivery I received it promptly and on time... It was the actual product that I was VERY dissatisfied with. After receiving my package I excitedly tried on my lenses and was surprised to find that the lenses had no type of vision correction. I stood in the mirror removing and reapplying BOTH pairs of lenses flipping them inside and out switching the left with the right trying to see if I could see some kind of vision correction in any of the different ways the lenses were applied and NOTHING. I'm so dissapointed in myself for believe this scam. I know I won't be able to return the products to actually receive the contacts I ORDERED AND PAID for and it just sucks that I lost $80 on nothing. If I would've known I would of gone to the local stores around me that sell FASHION contact lenses and saved myself about $40.. I was unfairly cheated out of my money and will not receive it back or even the product I ordered, but PLEASE DO NOT MAKE THE SAME MISTAKE!
Reply from Pinkyparadise2016-04-12
Dear Nicole,
Please accept our sincerest apology on this matter.
We've been selling authentic circle lens since the beginning of our business and customer safety is always our priority.
Kindly email us at [email protected] for further assistance on this matter.
We never thought that the lenses would turn up to be blurry and sincerely apologize once again.
Thanks.
Im still waiting on my package and its been over a month
Reply from Pinkyparadise2016-04-07
Hi Yoisa,
We sincerely apologize for the inconveniences caused.
The order number you gave as reference was made 515 days ago so we are sure you must have placed a new order.
Kindly provide the new order number to [email protected] for further assistance on tracking your package.
Thanks.
Pleasently satisfied with a Quick response to my inqiury regarding the status of this order.
I love the contact lenses that I have purchased through your site. They fit well, look great, and you have a huge variety to choose from. I have learned, however, that if I wish to receive my order as soon as possible that I am best off to request express delivery. Also have discovered difficulties when using my bank card for payment and have no problem if I use a regular credit card. I will be making future purchases and that will be my method of payment. One last thing I will mention is the promotional ads that are displayed are a bit misleading such as the "buy 3 & get 1 free " confused me. I tried to purchase 4 pr. + and this discount did not appear at checkout. So I reduced my order. I would have ordered more had I seen the promotional discount applied at checkout. Nevertheless, I will continue to order from your company as a satisfied customer for the most part. ( I have not found these lenses available in the States.) Thank you for making these available ! ......Kathy McCabe
I REALLY LOVE THIS COMPANY THEY ARE VERY GOOD WITH RESPONDING TO MY EMAILS , AND I LOVE ALL THE SELECTIONS THEY HAVE FOR PRESCRIIPTION AND NON!!! I CANT GET ENOUGH OF THESE !!! THE ONLY PROBLEM WAS I WAITED A VERY LONG TIME FOR MY ORDER. NEXT TIME I WILL USE EXPRESS DELIVERY BECAUSE EVEN THOUGH THEY ARE WORTH THE WAIT I DONT WANT TO WAIT OVER A MONTH FOR SOMETHING I WANT SO BAD!!!!!! LOVE THIS COMPANY PINKY PARADISE ROCKS!! ALSO THE COSTUMER PICTURES ARE GREAT I RECOMMEND YOU LOOK BEFORE BUYING!!!
Promotions are misleading and require indepth research
I recently received my $140 circle lense order expecting 10 total lenses but receiving only 7. The promotion clearly stated in my enail and on the site "buy 2 get 3" when in reality it is "buy only 2 and get 3 any lenses in excess of two on the same order do not count". It was, of course, stated out of the way on a completely separate page in the terms and conditions. Had I known I would need my lawyer to read it over before placing my order, I would've thought twice. When I expressed my grievance to the customer service their reply was nothing short of condescending and rude. I am done with this company and so are my friends and clients.
Reply from Pinkyparadise2016-03-17
Dear Stephanie,
We appreciate your bringing to our attention the misunderstanding on the current promotion.
For your kind information, the terms and conditions can be seen in the newsletter that we spread out to your email. Moreover, we gave the information in the Facebook page also.
We sincerely apologize for the inconveniences and really appreciate your understanding.
Thanks.
Initially I ordered my first pair of contact lenses for Halloween/Cosplay like other people would. PinkyParadise is really quick with processing orders and with emails if there is ever a problem with your order. From time to time, the company does have decent sales or free shipping and I try to take the chance because nowadays contact lenses shipping and handling are pricey! I do think the lenses are worth their prices because the ones I have tried have been super comfortable. Not only does the company provide a wide range of choices for contact lenses, but there are also accessories and beauty product provided by the store. Also! With every contact lens purchase, a free pair of contact lens case comes with your order! The only con I say I have is waiting for your contacts to arrive because I just want to have them ASAP :) I have never been trusting for any other site besides this one and for my first choice of a store, I haven't been disappointed. I will be ordering from them for a long time!
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