Pinkyparadise

Dear Sneha, Please accept our sincerest apology. Kindly be informed that you have placed your order on 19th December(12/19/2015 04:11PM) which is Saturday in Malaysia. As been known, all our services are closed on weekend and Public Holiday. Thus any email or order will only be replied/processed on business days (weekdays). We have just received the email and your order has not been processed yet. As a confirmation, we did receive your order for 2 pairs of Geo Tri Color Brown(-0.00) that will be shipped out the soonest via FedEx Economy( 4-7 business days). Hope this clarifies the misunderstanding and we do appreciate your kind patience. Thanks.

Dear Rida, Please accept our sincerest apology regarding this matter. For your kind information, your order which was placed on 12/02/2015 07:32AM has out of stock item during the processing. As contacted through email, we have informed you that the item might not reach by the expected day. We have waited for 48 hours for the reply and proceed with cancelling the out of stock item and shipped out the rest of your order via FedEx due to no reply from you. We only received your reply to change the shipping address 10 days after the cancellation and refund was made. Therefore, it was shipped out to the address that you initially provide in the system. We are so sorry to inform that we do not have any phone number as we are fully online based business. All the complaints or enquiries can be directly sent to [email protected] or FB message. We will reply all the enquiries within 24 hours( business days). Thanks for your understanding.

Dear Connie, We truly apologize for the inconveniences. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable inconveniences happens. As informed through email, the tracking website for Registered Mail is out of service at the moment. So, no tracking information can be found online. We highly recommended you to refer the local post office to get more accurate information as almost all of the customers who used Registered Mail has successfully received their packages after referring to their local post office. Moreover as your package is still within the estimation time (14-25 business days), it is expected that you will receive the package by the end of December. We are so sorry that once the package has been shipped out the delivery is fully depends on the shipping facility that you have chose. In order to receive your packages earlier, we always suggest to select Express shipping. Thank you for your understanding in this unfortunate matter.

Dear Alan, First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry that you were not satisfied by the cancellation for the out of stock item and we assure you that your complaint will be handled in a strict and serious way. We take full responsibility for the error and we guarantee that such incidents will not occur in the future. Our representative in charge of your matter has emailed you with the solution. We do hope you find these actions satisfactory and up to your expectations. Please accept our apologies. Thank you for your understanding in this unfortunate matter.

Dear, Thanks for your constructive feedback. We will ensure to maximize the quality of service with error free from time to time. We sincerely apologize for all the inconveniences and really appreciate your understanding. Thanks.

Dear Kiana, Perhaps you can send an email to [email protected] with the order number so that we can help you to track. Moreover,your package was handed over to Germany before be forwarded to your country. This is one of the shipping flow from the shipping company. Hope this helps. Thanks.

Dear Minnie, Please accept our sincerest apology. Kindly email to [email protected] for further assistance regarding this matter. Thanks.

Dear Tuyet, Please be informed that the only problem with your package is USPS unable to locate your address which was beyond our control. We have done reshipment for you yet the package was still unable to get deliver to you. Besides, based on your claim via email that we have put incorrect address on the package can only be confirmed once we receive the returned package. This is the reason that we apologize for this matter and request you to wait until the package return to us. We have also emailed you regarding this matter. Thanks.

Dear Yuki, Please be informed that, our new payment method is safe and secure to use. For you kind information, your bank need the authorization from you to approve the transaction as we are located in Malaysia with high fraudulent statistics. We have received these type of feedback from our customer and once they called their bank/card issuer they are able to make the payment. It is brought to your notice that, every online payment method has its own risk including Paypal. However, we have conducted strict research before selecting this Payment Express to replace Paypal. Hope this clarifies. We sincerely apologize for the inconveniences. Thanks.

Dear, For your kind information, the delay in customs happens out of sudden and we are dealing with USPS. We would really appreciate if you can email us at [email protected] for further assistance. Again, we sincerely apologize for the inconvenience and really appreciate your understanding. Thanks.

Dear Brianna, As we have checked, you have chosen Global Mail (14-25 working days) excluding weekend and public holiday. You may track the package via link :http://www.track-trace.com/post. Please be note that the shipping time for your package doesn't yet reached the estimate time. Your package now is currently in a transit to the destination my dear. There is no other information updated because it has not yet reach to your local post office. Please wait within 2 weeks to received your package. Appreciate your cooperation and patience. Thank you and have a good day.

Dear, As checked you have placed your order on 10/19/2015 12:14AM and we ship out the package on 10/22/2015 as the processing of an order requires 1-3 processing days as stated in the website:https://www.pinkyparadise.com/FAQs-a/256.htm Each orders will be processed within 1 - 3 business days exclude weekend and public holiday. The estimated arrival of your package is : 25th November 2015 as your selected shipping method is Registered Mail (14-25 working days) exclude weekend and Public holiday. As we have mentioned in Purchase terms and condition, delay in delivery might happen due to customs checking in your country. Please refer: https://www.pinkyparadise.com/Purchase-Order-Terms-Conditions-a/261.htm Therefore, we need your kind cooperation to wait for another 1 week or refer to the local post office to get the status of your package. We sincerely appreciate your kind understanding and apologize for the inconveniences. Thanks.

Dear Whitney, Please check your bank account as we have already proceed with the refunding the full amount to you. Kindly email us at [email protected] if you still did not receive the refund. We sincerely apologize for the inconveniences and really appreciate your understanding. Thanks.

Dear Kelly, For your kind information, the delay in customs happens out of sudden and we are dealing with DHL by giving the required information to release the packages. We would really appreciate if you can email us at [email protected] for further assistance. Again, we sincerely apologize for the inconvenience and really appreciate your understanding. Thanks.

Dear Emily, Kindly be informed that it takes 14 - 25 business days to arrived and it's excluding weekend and holidays. Please be note that the shipping time for your package doesn't yet reached the estimate time. Your package now is currently in a transit to the destination my dear. There is no other information updated because it has not yet reach to your local post office. Please wait within 2 weeks to received your package. Appreciate your cooperation and patience. Thank you and have a good day.