In an age when appliance/electronic stores and on-line buying websites seem to sprout up overnight and then just as quickly disappear, Plesser’s has been in business since 1919. Founded in 1919 by Sam Plesser, one of America’s oldest appliance stores is still going strong, while scores of competitors have gone out of business. Current owners, Marc Howard & Al Howard, third generation appliance men, follow the credo Sam Plesser established back in the beginning of the century, "Treat the customer with respect and offer them the best prices, products and support available.”
Written by the business, not verified by us.Plesser's Appliance (plessers.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has not yet replied to negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-11.
I think even one star is too much. They took my order on July 2nd for a product that they said was in stock. They charged my credit card. 6 weeks later, with no communication from the company and no product shipped. I've called and was told a manager would call me back, that didn't happen. I'm afraid that this is a scam operation and I am about to pursue legal avenues to address.
Horrible policy on returns…30% restocking fee. Outrageous. Yes, it was published, yes, it was my oversight, but I never would have chosen Plessers under that condition. It was an online purchase with the help of a salesman, out of state, and between the shipping fee to return it and then the restocking fee, I was literally robbed. But, legally they had the right to rob me. I learned “let the buyer beware” the hard way. Plessers is awful, though. Lowe’s and Home Depot never would have done that.
Pete has been very helpful in getting the ovens we needed for a project. Handled things quickly and addressed our needs. Delivery was easy. Will definitely seek them out again in the future.
Thank you for your wonderful review! We're thrilled to hear Pete was able to quickly help you get the ovens you needed and that everything, including delivery, went smoothly. We truly appreciate your support and look forward to working with you again on future projects!
Competitive pricing , free shipping to Ohio, great customer service (Eugene). This is our third appliance from them.
Thank you for your continued trust and support! We're thrilled to hear you've chosen Plesser's for your third appliance and that Eugene provided great customer service. We appreciate your kind words about our competitive pricing and free shipping, and we look forward to serving you again!
It was a pleasure working with Peter Romano purchasing a new Maytag washing machine. He understood what I wanted. The transaction was completed in a short time. The delivery person and his partner removed the old machine and set up and checked the operation of the new machine. I am very satisfied as to how everything went
Thank you for your wonderful review! We're delighted to hear Peter made your washing machine purchase quick and easy by helping you find exactly what you needed. It's also great to know our delivery team provided a smooth installation experience. We truly appreciate your trust in Plesser's and hope you enjoy your new Maytag for years to come!
We just signed our appliance package with Plesser’s, and the experience has been outstanding from start to finish. Plesser’s, and specifically our salesperson Meghan, did several things far better than any of the other appliance dealers we contacted. They met—or even beat—prices on some challenging-to-source appliances and provided very competitive pricing on the entire package. They were the only company who figured out how to order our custom Capital range in the special RAL 9005 matte black finish when others couldn't. Throughout the process, Meghan was exceptionally responsive, patient, and willing to go the extra mile to accommodate my many questions about warranties, delivery, and other details. Large appliance purchases can be stressful, especially for a custom kitchen remodel, but Plesser’s made the process straightforward. We genuinely appreciate Plesser’s professionalism, attention to detail, and outstanding customer service, and we're looking forward to receiving our appliances.
Thank you for the fantastic review! We’re honored to be part of your custom kitchen project and thrilled that our team could help bring your vision to life. Meghan’s dedication to finding solutions, answering every question, and providing a personalized experience is exactly the level of service we strive for. We truly appreciate your confidence in Plesser’s and look forward to helping you enjoy your new appliance package!
Recently purchased a set of Cafe appliances. The process was very easy. Our sales associate, Jacob, was very responsive and gave us a great estimate. We won't have the appliances shipped until later in the summer, but the purchase process was very easy and straightforward and the pricing was unbeatable.
Thank you for your wonderful review! We're delighted to hear Jacob made your purchasing experience easy and straightforward while providing excellent service and unbeatable pricing. We appreciate your trust in Plesser's and look forward to delivering your new Café appliances later this summer. Thank you for choosing us!
Order a gas range that is listed as in stock and available to ship. 2 days later a confirmation of the order finally comes through, sneakily stating delivery for 3-5 weeks later. Repeated email inquiries go unanswered over a week. Someone finally responds, tries to sell me a different range, so I tell them to just cancel the order. A week and a half later, no refund. Reach out again, takes them a day to reply that they “made an error” and just put the order on hold, not canceled (wth is an “on hold” order?) so, here we are, 3 weeks of wasted time and hassle, and still fighting for a refund…
Had the absolute WORST experience with Plesser's. Please beware. After ordering thousands of dollars of GE & Frigidaire appliances including washer/dryer, range/oven, refrigerator, dishwasher, and microwave I received my order in two batches from each manufacturer. The least expensive item was a $220 under cabinet mount microwave which arrived heavily damaged as seen in the photo. I contacted Plesser's and they gave me information on how to pull off the serial number label and send it back to them via certified mail. While on the phone, the customer service person said "Unfortunately we do not have that unit showing as available so you'll need to order it elsewhere." Slightly annoying, but whatever. I did that. A month later i get a call from a delivery service trying to deliver a replacement microwave. I explained that I was never supposed to get another one, but it was just the delivery guy and Plesser's isn't open on weekend so it ended there. Two weeks later I get another service notification that a microwave is coming Saturday. I call Plesser's and tell my story to two people that say "oh jeez" and finally make it to the same department I originally dealt with. In short, the woman is basically saying I'm making up this story that they've always had it in stock. I'm like miss, not for anything WHY would I make this up? She said that If I want to return it now that it's out for shipment that I'll be charged fees. The fees are $382 on a $220 microwave! Their recommendation is to sell it on Facebook Marketplace....See the pictures attached, you can't make this up. I reiterated to make sure she understood what had happened. She said well we had them in stock so nobody would have said that. And said she sent an email that said once they received the new tag I'd get a new unit. however I too got an email that clearly says I'll get my credit processed. "Dear , As discussed, please print this email, affix your serial tag below, and mail this form via certified mail to the address listed. Please remember to make a copy of your tag and retain it for your records. We must have the original tag in order to process your credit. Kindest Regard, Plesser's Customer Support" I'm assuming we're ready to move on like normal people but nope... this woman wants to continue with the narrative that I made this whole situation up. Not thinking that this guy just spent like $10K on appliances for a rental unit and maybe is a customer we should not accuse of something insane. So I left off that I guess I will need to call AMEX and take it up with them. You really need to rethink how you go about business. $20 could have saved you negative reviews, a report to the BBB, a flag with AMEX, a call to General Electric about who their vendors are, and all of the money you could have made in the future from a customer that buys a whole lot of appliances. NEVER BUY FROM HERE. BUYER BEWARE. Plesser's is a disaster.
Do not buy from here if not local. I ordered a $6k+ oven from Plessers over a month ago after reading the great reviews. However, after receiving an update that our oven had shipped 2 weeks ago, there has been radio silence. I have tried contacting customer service multiple times, but get forwarded from department to department with long hold times and no answers, only a promise to follow up. These follow ups have been 2 emails saying it will arive in 1-2 weeks that were received over a week a part.
I purchased an AGA Elise Series range from Plessers approximately one year ago, a nearly $13,000 appliance. It arrived defective straight out of the box: one of five burners did not function at all, and the oven preheats at a fraction of the expected rate. What followed was a year of frustration. Plessers initially dismissed my concerns and directed me to the manufacturer, Middleby. Middleby directed me back to Plessers. After considerable back-and-forth, Plessers arranged a repair visit, but the technician arrived without parts. Weeks later, a second visit. The burner still did not work. The repair technician himself advised me to request a full return and replacement, as the unit should never have shipped in this condition. Plessers refused. When I disputed the charge with my credit card company, Plessers contested it. After that, they stopped responding entirely to my letters and calls. It took months more before they arranged a third repair appointment, at which point the technician again arrived without the necessary parts. One full year later, I have a $13,000 range sitting in my kitchen with a non-functional burner. I have received no resolution, no accountability, and no meaningful customer service only rudeness and stonewalling at every turn. I would strongly urge anyone considering a major appliance purchase to look elsewhere. Plessers' conduct after the sale has been, at every stage, deeply disappointing. I would not wish this experience on anyone.
I purchased all my new home appliances from Plessners. From ordering, delivery and problem solving it was seamless. I had an issue with a couple appliances and Nyra was not only helpful in getting the service call going but she did follow up calls for resolution. Pleasant and polite Highly recommend
Thank you for your review! We’re so glad to hear your experience with ordering, delivery, and service was seamless. We’re especially happy Nyra was able to assist with your service needs and follow through to resolution. We truly appreciate your recommendation and kind words!
Over the years, I keep coming back to Plesser’s whenever I need appliances. With good reason; people like Jacob, who helped me choose what was best for me and my bottom line, not theirs. They rate the highest for quality, price and customer service. It’s great people, great pricing and great policies that keep me coming back. No buyer’s remorse, just a huge relief, knowing that I and my needs have been well taken care of.
Thank you for your continued trust in Plesser’s! We’re so glad Jacob and our team consistently provide you with honest guidance, great pricing, and a smooth experience from start to finish. It means a lot to hear that you feel well taken care of and keep coming back, your loyalty is truly appreciated!
Waited 3 months for dishwasher to be delivered/instalked. Unfortunately, as of mid May I still don’t have a functional dishwasher after I paid $1,000. Sent same incompetent crew to my house 3 times - attempt 1, truck broke down. Attempt 2, delivered dented appliance. Attempt 3, installed incorrectly. Dishwasher leaks into basement and spews water onto kitchen floor. What a disaster! Run in the opposite direction!
I ordered a new fridge - got a human being right away, did not have to wait on line, he was very knowledgable and answered all my questions and completed the trasaction with ease.
Thank you for sharing your experience! We’re so glad you were able to connect with someone right away and that the process was smooth and easy from start to finish. Providing knowledgeable, real human support is something we take pride in, so it’s great to hear that came through. We appreciate your business and hope you enjoy your new fridge!
We've purchased appliances from Plesser's for several years. The salespeople are very friendly, courteous and always knowledgeable about their merchandise. And, have always recommended your company to friends. Thanks much!
Thank you so much for your continued trust and loyalty over the years! We truly appreciate your kind words about our team, it means a lot to know their friendliness and product knowledge have made a positive impact on your experience. Your recommendations to friends are the highest compliment we could receive. We look forward to helping you again in the future!
I would absolutely and unequivocally NEVER buy from these people (if you're not local). I purchased a dishwasher, fridge, cooktop and wall oven on February 15, 2026. Everything I ordered was in stock. It is April 21, 2026, and after 3 "deliveries" the oven is delivered, the fridge was delivered damaged (I'm still waiting for the replacement that was also in stock at the time the damaged one was delivered) and a dishwasher that no one was able to find on the first "delivery" has been delivered. My fridge and cooktop - according to their own tracking - say they are in the warehouse in my state but no one will call me to get them delivered. I COULD try to blame all of this on their absolutely terrible delivery service (first "delivery" they didn't even show up. Second "delivery" with no dishwasher, damaged fridge and smashed cooktop, third delivery with just the dishwasher they couldn't previously find)- but, first, Plessers chose this TERRIBLE company with terrible reviews. And, secondly, I keep calling Plessers and demanding a response, and at this point they are essentially avoiding me. Except for Jasmine. She's the only one who SEEMS like she wants to help. But they literally don't care after you've paid them. Bottom line, once you pay, they DO NOT CARE ABOUT YOU. I literally am going to refuse delivery at this point and purchase other appliances elsewhere because no one will call me anymore. DO NOT BUY IF YOU'RE NOT LOCAL. It WILL NOT BE WORTH THE HEADACHE.
We bought a GE oven from Plesser's. We live on the west coast and had never heard of them but the reviews were great so we gave them a try. We got a much better price than I could get locally from the big box stores. Delivery was a bit slow but we anticipated that that could happen especially since it was the holiday season. The bottom trim piece was the wrong size but Nyra Elliot in customer service got the right one to me in no time at all. Great customer service! All-in-all a very good experience.
Thank you for the thoughtful review! We’re glad you found great value with your GE oven and that Nyra was able to quickly resolve the trim issue for you. We’re happy to hear the overall experience was a very positive one and truly appreciate you choosing Plesser’s.
Thank you for your feedback! We’re glad you had a good experience and appreciate you taking the time to share it.
Buy from Lyndsey Coughlin!! I ordered a couple mini bar fridges from a different appliance store, after not getting clear information on what's in stock and when our products would be delivered I started looking around. I was lucky that Lyndsey answered my call when I reached out to Plesser's. She was knowledgeable, honest, and helped me find the right appliance for my build and not the most expensive one. Product knowledge is great but you can't beat good human interaction. Lyndsey was so kind from the beginning and was a please to speak with. Call and ask for her, you won't regret your experience!
Thank you for taking the time to share such a thoughtful review. We’re thrilled to hear that Lyndsey was able to step in, provide clear and honest guidance, and help you find the right appliance for your project. You’re absolutely right - product knowledge matters, but genuine, human interaction makes all the difference. We’re proud to have team members like Lyndsey who truly put our customers first. We appreciate your trust and look forward to helping you again in the future.
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