In an age when appliance/electronic stores and on-line buying websites seem to sprout up overnight and then just as quickly disappear, Plesser’s has been in business since 1919. Founded in 1919 by Sam Plesser, one of America’s oldest appliance stores is still going strong, while scores of competitors have gone out of business. Current owners, Marc Howard & Al Howard, third generation appliance men, follow the credo Sam Plesser established back in the beginning of the century, "Treat the customer with respect and offer them the best prices, products and support available.”
Written by the business, not verified by us.
Is Plesser's Appliance legit?
Plesser's Appliance (plessers.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 9% are 1 star; The business has not yet replied to negative reviews; 26 of them were added in the last 12 months. Last updated 2026-08-11.
My product, which arrived in perfect condition and with a very qualified delivery service was billed many days before it was shipped by you, a little different from what was advertised. I am on the West Coast so we had to wait for the product to arrive as well.
Other than that 5 stars.
Reply from Plesser's Appliance2025-03-14
We appreciate your feedback and understand your experience with the billing process. We strive to ensure accurate and timely billing practices. We are committed to improving our services and will take your feedback into consideration. Thank you for your understanding and for recognizing the quality of our delivery service.
Wow what a great place to do business with!! Eugene the manager is a great! We ordered all of our appliances from here. They were all shipped to Northwest Iowa, were undamaged and in working condition. I would recommend doing business with them again. It was a great experience.
The Larsons
Reply from Plesser's Appliance2025-03-14
We are so thrilled to hear about your positive experience! It's wonderful to know that you were happy with our products and the service you received from Eugene. We strive to provide exceptional customer service and we're delighted that you found it here. We appreciate your kind words and look forward to serving you again in the future.
Eric C. was courteous and professional in working with us to select a new dishwasher. We would not hesitate to return to Plesser's for future appliance purchases.
Reply from Plesser's Appliance2025-03-14
We appreciate your kind words about Eric and your positive experience. We strive to provide exceptional customer service and are thrilled to hear that Eric helped you find the perfect dishwasher. We value your business and look forward to serving you again in the future.
Great selection and staff! Delivery was excellent! On time and clean and polite!
Reply from Plesser's Appliance2025-03-17
Thank you for your kind words! We're delighted to hear you enjoyed our selection, staff, and delivery service. We strive to provide a positive experience for all our customers, and we're glad we met your expectations.
Great Communication
Answered every question, promptly. No hassles, with a easy transaction! AAA+++ company
Will do business again!
Reply from Plesser's Appliance2025-03-17
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our communication and transaction. We strive to provide excellent customer service and appreciate your recognition. We hope to have the opportunity to work with you again in the future.
I ready knew what stove and microwave I wanted so that made my shopping experience easy. The salesman took me right to the items I wanted and the price was the best one I had gotten. The installation price was in line with all other places I had visited. The delivery and installation was done neatly and quick. I will be a customer again.
Reply from Plesser's Appliance2025-03-13
Thank you for your kind review! We are delighted to hear that you had a positive experience with us. We strive to provide our customers with a seamless and efficient shopping experience, and we are thrilled that our team was able to help you find the perfect stove and microwave. We appreciate your business and look forward to serving you again in the future.
While i provided very sprecise specs Michael was able to quickly direct me to a few options that met the criteria.
Reply from Plesser's Appliance2025-03-14
We appreciate your kind words about Michael's assistance. It's great to hear that he was able to quickly guide you to options that met your specific needs. We strive to provide excellent customer service and are glad you had a positive experience.
We're thrilled to hear you had a positive experience with our customer service and product. We strive to provide excellent service and high-quality products, and your feedback is greatly appreciated.
great customer service, purchase process was easy and Black Friday package discount too. I knew the brands that I wanted, and they helped me to choose the models based on my needs. All these process over the phone.
Reply from Plesser's Appliance2025-03-13
We appreciate your kind words and are thrilled to hear about your positive experience. It's fantastic that you found our customer service helpful and that the purchase process was smooth. We're glad you were able to find the perfect models for your needs, and we appreciate you choosing us for your Black Friday purchase.
Terrible service was provided after issues I experienced with my delivery. No effort was made to refund me for the upgraded delivery service I paid for after the service was not rendered. Complete scam. Daniel L., (the supposed “Escalations Coordinator) refused to provide me with his last name or employee ID and refused to escalate my case. Buyer beware! I would have loved to have this issue resolved with a simple refund of the upgraded delivery charge, but unfortunately Daniel L. refused to do so. Make sure you make your purchase with Plessers with a credit card company that has a good claims department. First and last purchase with Plessers for me.
Shipping was incredibly slow. They didn’t notify me that my Bosch range wasn’t arriving after I had purchased it until a week later, because I called to find out when it was coming. Took over a month to arrive.
Reply from Plesser's Appliance2025-03-10
We understand your frustration with the shipping delay and lack of communication. We strive to provide timely and transparent delivery updates, and we apologize that this was not the case for your recent purchase. We will take your feedback into consideration to improve our shipping processes and communication.
This was a complete great experience with plessers, honestly from the sales to the delivery and set up it really was better than I expected, the sales person I dealt with couldn't have been nicer, even when the order was incorrect the first delivery time she handle the issue without any issues and got the redelivery to us ASAP, then I want to complement the delivery people, they came on time made our delivery and connected all necessary items and made sure everything was in safe condition all with making sure everything in our home was in the same condition when they left, all this was done in record time.
I honestly would recommend Plesser's to anyone who needs an appliance without any stress.
Reply from Plesser's Appliance2025-03-10
We are thrilled to hear about your positive experience with our company. It's wonderful to know that you were impressed with every aspect of your journey, from the sales process to the delivery and setup. We strive to provide exceptional customer service and it's heartwarming to hear that our team exceeded your expectations.
We are particularly pleased to know that our sales representative was helpful and responsive, even when an issue arose with the initial delivery. Their dedication to ensuring a smooth experience for you is commendable. We are also grateful for your kind words about our delivery team. Their professionalism and attention to detail are truly valued. We are proud to have played a part in making your appliance purchase a stress-free experience.
Gerrard was fantastic… very knowledgeable, thorough and friendly!!
Reply from Plesser's Appliance2025-03-10
We're so glad to hear you had a positive experience. We appreciate your kind words about Gerard. We strive to provide excellent service and are happy to hear that Gerard met your expectations.
I purchased 1 Gas range {Bosch} and 3 LG -appliances {Dishwasher-Max French/doors Refrigerator - Microwave Oven. The Bosch came with one burner not working, Bosch gave me a run-a-round. I call Plesser-s an a repair person call a Hour later the next day my range was working. One week later the new dishwasher stopped. I call LG service and after10 minutes, I was told I had to do 4 thing before they would seed a repair person. One laid on the floor an take off the kick- plate off {at this point I informed them that I was 81 Years old and I could get down and do this BUT he have to CALL a ambulance for me to get UP. His answer was, they could NOT send a repair person, I give 1 star to Bosch and NO star to LG. Plessor's was call and again send a repair person the next day. THAT IS REALLY SERVICE.
Reply from Plesser's Appliance2025-03-10
We understand your frustration with the recent issues you experienced with your appliances. It's never easy to deal with malfunctioning equipment, especially when you're dealing with multiple appliances at once. We appreciate you highlighting the positive experience you had with Plesser's, our quick response and willingness to help is commendable. We'll certainly share your feedback with the relevant teams to ensure we continue to provide excellent customer service.
We value your feedback and will use it to improve our processes and ensure a smoother experience for our customers in the future. We hope you'll continue to choose us for your appliance needs.
Plessers has always provided us with fabulous service. We have purchased many appliances from them over the years. This time we purchased a refrigerator and I was able to get all the information and make the purchase over the phone. They are priced right and are knowledgeable about the appliances they sell. I wouldn’t shop anywhere else for an appliance!
Reply from Plesser's Appliance2025-03-10
Thank you for your kind words and for being a loyal customer. We are thrilled to hear that you had such a positive experience purchasing your new refrigerator. We strive to provide our customers with the best possible service and selection, and we are delighted that you found our team knowledgeable and helpful. We appreciate your continued support and look forward to serving you again in the future.
From the moment Eugene answered the phone our stove-buying experience was a pleasure. Not only did the ordering process get done quickly and accurately, but Plesser's also followed up with a call from Gary to make sure the order in progress was correct and to provide shipping details. The delivery went smoothly and as promised. Plesser's had the best price on our appliance and has provided the best possible customer service as well.
Reply from Plesser's Appliance2025-03-10
We are so happy to hear that you had such a positive experience with our company. We strive to provide our customers with the best possible service and it is rewarding to hear that we met your expectations. We appreciate you taking the time to share your feedback and we are glad that you were pleased with the entire process, from the initial phone call to the delivery of your new stove. We are committed to providing our customers with a seamless and enjoyable experience and we are proud to have earned your trust.
From start to end the whole process was great. Communication was fantastic. Right when I placed my order I got confirmation emails and a phone call to confirm my order details. The delivery process was also seamless with great communication. I received an email to confirm the delivery date as well as a phone call when the delivery truck was 30 mins away.
Reply from Plesser's Appliance2025-03-10
We are thrilled to hear about your positive experience! It sounds like you had a truly seamless and enjoyable experience from start to finish. We strive to provide excellent customer service and clear communication throughout the entire process, so it's wonderful to hear that our efforts were appreciated. We're glad you found our communication to be fantastic, especially the timely confirmations and updates. We're committed to making sure our customers feel informed and confident throughout their journey with us.
Plessers and Adam our sales rep were GREAT! We weren't rushed to make our purchase and Adam took the time to explain everything about the new appliances as well as the rebates offered. After the sale, Adam followed up to make sure we didn't have any questions. Jenny "the visual assistant" kept us well informed about our delivery.
Reply from Plesser's Appliance2025-03-10
We're thrilled to hear about your positive experience! It's wonderful to know that you felt well-informed and supported throughout the process. We strive to provide exceptional customer service, and it's gratifying to hear that our team members went above and beyond to ensure your satisfaction. We're glad you were happy with the information provided and the follow-up you received.
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