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Money & Insurance

Policygenius

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200 reviews

4.5200 reviews
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About Policygenius

Data updated
Website
policygenius.com
Category
Money & Insurance
Location
United States
Status
Unclaimed
Last 12 months
15 reviews
Replies to negative
76% (16/21)
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About this business

Policygenius is America's leading online insurance marketplace. Our mission is to help people get insurance right by making it easy for them to understand their options, compare quotes, and buy a policy, all in one place.

Written by the business, not verified by us.

Is Policygenius legit?

Policygenius (policygenius.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 76% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-31.

What people say

I regret going though Policy Genius for…

I regret going though Policy Genius for my life insurance. I started this process almost a month ago. The first call to go over the plans and health info was fine. Though the rep entered in the wrong coverage amount. People make mistakes, no big deal. She said a new policy would come through with the corrected amount within the week. It never did, so I called again. They said they didn't get to it, but it would be fixed in a week. Still nothing. Then they told me to accept the incorrect plan, and work with the insurer to fix it. Now it looked like the plan was cancelled with no replacement plan. Great. I think I'll just start the process again and go direct to the insurer. This has been such a waste of time.

Reply from Policygenius2024-10-23

Hi Rachel, I appreciate you taking the time to share this feedback and we're sorry your experience with us hasn't met your expectations. I'm going to be sharing your review with the rest of team so we can use it to improve our service going forward. However, a member of the team has reached out to you today to discuss next steps and we look forward to solving the issue and placing the policy inforce. Please reach out to us at 855-695-2255 if you require any other assistance. Best, The Policygenius Team

Lacking Responsiveness & Accuracy

I received a quote on Tuesday that I decided to move forward with it. My agent contacted me on Wednesday and shared that it would go into effect on 10/17 (the next day). I was told that I would receive a docusign to make it official that I expected to receive that same day. I emailed Thursday sharing I hadn’t received the docusign. A few hours later it was sent, but then it had a few things discussed on the original quote not included in the document. I reached out requesting a revision. I didn’t have any reply and followed up on Friday. Still no response. I still have not canceled my orginal policy because I do not want to risk a period of no coverage. I am also strongly considering staying with my current insurer that I know is very responsive when I need something.

Reply from Policygenius2024-10-21

Hello Kristy, Thank you for taking the time to provide information regarding your Policygenius experience. Feedback like yours is invaluable as we strive to continually improve our services. We apologize for the delay in response. A member of our team will reach out to you directly to assist further. Best, Laura The Policygenius team

Courtney is an excellent customer…

Courtney is an excellent customer service representative. He went through the policy completely with me. So very nice and easy to work with. Also calls to check in on you. I would recommend him to everyone. Wish there were more people like him. He also took his time with me without rushing. Totally loved my experience. Thank you Courtney

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