Policygenius answered all my questions…
Policygenius answered all my questions quickly and got me life insurance fast.
About Policygenius
Data updated- Website
- policygenius.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 15 reviews
- Replies to negative
- 76% (16/21)
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About this business
Policygenius is America's leading online insurance marketplace. Our mission is to help people get insurance right by making it easy for them to understand their options, compare quotes, and buy a policy, all in one place.
Written by the business, not verified by us.Is Policygenius legit?
Policygenius (policygenius.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 76% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-31.
What people say
Everyone I spoke with was very friendly…
Everyone I spoke with was very friendly and super knowledgeable.
Thank you very much
Thank you very much for your help and support
It was a very straightforward process.
I saw this advertised on Tucker Carlson Show…
I saw Policygenius advertised on Tucker Carlson show. I called immediately and found my affordable policy in just a short time. When my policy arrived I had my daughter who works with insurance to check it over. She said it was really good. Very very pleased.
Easy application process
Easy application process. Agent on phone was very knowledgeable. Fast process.
Great initially, until I had to change something
Great initially, until I had to change something..then the problems stated. Initial discussion was good and everything went smoothly. The problem began when I found 1 question that was entered inaccurately that I needed to get corrected. And despite generally descent responsiveness to questions, they don't seem to be able to actually make any corrections to the policy. In the month+ since I notified them they still haven't made the correction needed. I messaged them via the txt msg's and via the website. After a month of nothing they literally just re-pushed the same wrong policy at me to try and get me to sign it. So the document was denied and another day has gone by, zero follow up. I would not recommend this company because they don't seem to be able or willing to correct anything after the initial discussion in a time frame anyone would find acceptable.
Reply from Policygenius2024-11-15
Hi Brett, Thank you for taking the time to provide us some insight on your experience. We understand your frustrations, and we are going to have a member of the team reach out to you directly to assist. We strive to provide a seamless experience for our customers and it's disappointing to hear that your experience has fallen short of your expectations. We value your feedback and will use it to improve our processes. We appreciate your patience as we work to resolve this issue. Best, The Policygenius Team
Very responsive to our questions and…
Very responsive to our questions and helpful navigating through the process.
Very helpful
Super responsive, emails and information at every step of the process and just made it so easy to compare offerings from multiple insurance companies.
.......
Great service, quick, efficient. Everything was clear.
Great service that was quick and…
Great service that was quick and professional!
They never told me it was a 2 yr wait…
They never told me it was a 2 yr wait and they just charged me more than I was quoted
Reply from Policygenius2024-11-05
Hi Miriam, Thank you for taking the time to provide us with feedback and we're sorry if we fell short of your expectations. We strive to provide clear communication and accurate pricing, and we're sorry if we were unable to do that. Rest assured that we are going to be looking into this further to ensure a better experience for future customers. Best, The Policygenius Team
Fast and easy to understand
Everything is easy to understand. It's fast
Easy to work with
Easy to work with, knowledgeable reps and quick response time.
great serice
easy procedures, knowledgeable people, excellent experience
Easy and fast
Simple and intuitive. Good job.
They made the process easy and straight…
They made the process easy and straight forward. They told me all the steps up front and made it easy to schedule time to talk.
Outstanding Customer Service
Outstanding customer service experience with Courtney. We spent an hour and a half on the phone with Courtney this evening and he dealt with football pickups, meal preparations, and four kiddos winding down for the evening, all with grace and understanding. This is something I’ve been putting off doing for far too long and he made the process as painless as possible, answering a myriad of questions without missing a step. Thank you Policygenius for employing such a consummate professional to assist us in ensuring our children will be well cared for should the unthinkable occur.
Great experience on first looking into…
Great experience on first looking into term insurance. I have always used the ife insurance offered by my company and have not looked into other options. Courtney was very helpful in explaining the options and walking my wife and I through the application process allowing us to make an informed decision before my annual election period was up at work. Enthusiasticly recomend contacting them for a quote before continuing to pay for supplemental insurance through an employer who's premiums will continue to increase year after year.
Simple
Simple, straight to the point, no fuss. The representative took all the hard work out of our hands and got everything together.
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