Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have...
Is Pool Supply Unlimited legit?
Pool Supply Unlimited (poolsupplyunlimited.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-09-05.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently mention that products are competitively priced, work wonderfully, and arrive in excellent condition. People also appreciate the fast delivery times, smooth ordering process, and helpful support when choosing the right replacement parts.
Some reviewers were not happy with delivery delays or unexpected extra shipping fees charged after completing their purchases. A few consumers noted occasional shipping complications, such as lost packages or receiving incorrect items instead of what they originally ordered. Shoppers also experienced communication difficulties when trying to resolve these specific order problems or obtain refunds quickly.
Auto-generated from all reviews of this business. For reference only.
It would have been five stars if the product shipped right away. It would be been nice if during the placing of the order I knew that it would be delayed. Instead of waiting a few days after. But ultimate it was a good experience the part was exactly what I expected and for a good price.
Reply from Pool Supply Unlimited2025-09-16
Thank you for sharing your experience and for your honest feedback. We’re glad to know the part met your expectations and was a good value, but we’re sorry for the delay and lack of upfront communication about it. We’ll continue working on improving our order updates so your next experience with us is even better.
I ordered tile to replace broken ones on my pool. The order was delivered quickly, and all of the tile were in great condition and exactly as pictured. This was a lifesaver because I could not find tile to exactly match my pattern but these gave me an option that blended well with what we had.
Reply from Pool Supply Unlimited2025-09-02
We’re so glad your pool tile order arrived quickly and in great condition! It’s great to hear the tiles worked perfectly to blend with your existing pattern and gave you the solution you were looking for. Thank you for your kind words and for choosing Pool Supply Unlimited!
Prior to executing my purchase, I had several questions regarding the correct in-ground pool heater to purchase based upon my failing existing heater, and Pool Supply Unlimited's customer service was prompt, concise and insightful with their information. Secondly, their pricing was exceedingly competitive and better than their competitors. Lastly, the delivery was prompt, track-able and our product(s) arrived intact.
I will definitely purchase my pool supplies and/or equipment from Pool Supply Unlimited in the future!
Reply from Pool Supply Unlimited2025-09-02
We’re thrilled to hear that our customer service team could help guide you to the right in-ground pool heater and that your experience exceeded expectations. It’s wonderful to know you found our pricing competitive, and your order arrived promptly and in perfect condition. Thank you for trusting Pool Supply Unlimited, we look forward to serving you again in the future!
We’re thrilled to hear your order process was smooth and that you’re pleased with the quality! Thank you for the wonderful feedback and five-star rating. We’re grateful for your trust in Pool Supply Unlimited and can’t wait to serve you again.
Thank you for the five-star review! We’re so glad you were happy with our service and quick shipping. We truly appreciate your support and look forward to helping with your pool needs again!
The delivery of the spa heater took less time than we originally thought. So grateful for that! Headed into an opening weekend with the pool and no heater for the spa! Instead of disappointed guests, we ordered from PoolSupply Unlimited, and within days, we received the new heater, had it installed, and up and running for a full house of guests!!!!
Reply from Pool Supply Unlimited2025-08-19
Thank you so much for sharing your experience! We’re thrilled to hear your spa heater arrived quickly and helped save the day for your opening weekend. Nothing’s better than having everything up and running just in time for guests, and we’re glad we could play a part in that. We appreciate your trust in Pool Supply Unlimited and look forward to serving you again whenever you need us!
Thank you for your wonderful review! We’re happy you’re pleased with both the product and our service. We appreciate your support and hope to serve you again soon.
Timely communication, followup and product pricing.
Reply from Pool Supply Unlimited2025-08-14
Thank you for your kind words! We’re glad our communication, follow-up, and pricing met your expectations. We look forward to helping you with your pool needs again soon!
Pool light was exactly as expected, delivered quickly.
Reply from Pool Supply Unlimited2025-08-01
Thank you for the great review! We’re glad to hear the pool light met your expectations and arrived quickly. We appreciate your support and look forward to helping with your next pool project!
Thank you for the great review! We're so glad to hear you were happy with the price, shipping, and the pump itself. We appreciate your support and hope to serve you again soon!
nice people, received a call to confirm the order was correctly placed. items arrived quickly.
Reply from Pool Supply Unlimited2025-07-18
Thank you for your kind words and 5-star rating! We're so glad our team could help ensure your order was correct and delivered quickly. We appreciate your trust in us and look forward to helping you again!
Thank you for the kind words and 5-star review! We're so glad you enjoyed the customer service, your satisfaction means a lot to us. We're here anytime you need assistance!
Thanks so much for the great review! We’re thrilled to hear you were happy with our fast service and pricing. We appreciate your support and look forward to helping you again!
Worng liner -promised a RA only got the run around
Attempted to return a liner that is the wrong size - all I have recieved in e mail responses which are far and few are excuses - really ? A 500 liner is really worth tarnishing your reputation as a business. Now I register a complaint with the Texas Dept of state consumer affairs board - Licnesing and Regulation .
Reply from Pool Supply Unlimited2025-06-26
Hi John,
We’re sorry to hear about your experience and appreciate the opportunity to respond. We understand how frustrating it can be to receive an incorrect product, and we’re committed to resolving such matters as quickly and fairly as possible. In your case, we promptly contacted the manufacturer on your behalf and provided you with a Return Goods Authorization (RGA) and prepaid shipping label to streamline the return process. The manufacturer is currently in the peak of their production season, which has unfortunately caused delays in processing. That said, we’ve ensured you have all the necessary documents and instructions to return the item, and we will issue a full refund once the return is received and verified by the manufacturer. We truly value your patience and cooperation as we follow the proper steps required to resolve this matter. If you have any additional questions or concerns, our customer service team is always here to help. Thank you again for your understanding.
I have purchased from Pool Supply Unlimited on several occasions and have always been pleased with their service.
Reply from Pool Supply Unlimited2025-06-26
Thank you so much for your kind words and continued support! We’re thrilled to hear that you’ve had consistently positive experiences with Pool Supply Unlimited. It means a lot to us that you’ve chosen to shop with us multiple times, and we look forward to helping with all your pool supply needs in the future!
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