Pool Supply Unlimited is an e-commerce company that loves water. We love to pump it, filter it, heat it, chlorinate it, light it up and stare at it while we're barbequing a fat, juicy steak. There are real pool professionals working here. Our guys have...
Pool Supply Unlimited (poolsupplyunlimited.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 85% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-09-05.
Reviewers had a great experience with this company. Customers frequently mention that products are competitively priced, work wonderfully, and arrive in excellent condition. People also appreciate the fast delivery times, smooth ordering process, and helpful support when choosing the right replacement parts. Some reviewers were not happy with delivery delays or unexpected extra shipping fees charged after completing their purchases. A few consumers noted occasional shipping complications, such as lost packages or receiving incorrect items instead of what they originally ordered. Shoppers also experienced communication difficulties when trying to resolve these specific order problems or obtain refunds quickly.
Auto-generated from all reviews of this business. For reference only.The Skimlite CarbonLite Pole with Lever Lock | 6' - 12' | CL612L is an excellent lite pool pole. Received in a timely manner and in excellent condition.
Thank you so much! The Skimlite CarbonLite poles are awesome and we are thrilled to hear yours arrived quickly and in perfect condition. We hope it makes pool care a whole lot easier. Thanks again for shopping with Pool Supply Unlimited!
The part was correct and shipping was fast.
Thank you for the great review! We are glad to hear your part arrived quickly and was exactly what you needed. We appreciate you choosing Pool Supply Unlimited!
The item offered rush shipping line 3-4 days for an additional cost of over $100 which I paid and then was told the item wouldn’t ship for 7-10 days and would then be rushed, which wasn’t what I was led to believe when I paid the extra rush fee.. when I complained they only refunded a portion of the rush shipping fee and the person I spoke with was rude
Thank you for taking the time to share your feedback. That experience was understandably frustrating, especially when you paid for rush shipping and expected a quicker timeline. We are very sorry the item had to be special ordered from the manufacturer and that this was not clearly communicated up front. We tried to let you know as soon as the order was placed, but we understand how disappointing that delay must have been. We are also sorry to hear that the customer service interaction did not feel respectful or helpful. That is not the standard we strive for. We are looking into this further to make sure our team communicates with clarity and care going forward. We truly appreciate you giving us the opportunity to improve and would love the chance to provide a smoother experience next time.
Thank you for your review! We're so glad you were pleased with our pricing and speedy delivery. We appreciate your business and hope to serve you again soon!
Easy knowledgeable salesperson.wish was not as thick is 18 ml . But doing fine.
Thanks for the great review! We're happy to hear our team was able to assist you and that your product is working well. We appreciate your feedback about the thickness and will keep it in mind as we continue improving our product selection.
The item arrived on time and in good condition. Ordering was easy.
We’re glad to hear your order arrived quickly and in great shape! Thanks for sharing your experience, we’re happy to know ordering was simple and hassle-free.
The person helping me with my order was knowledgeable about products he suggested a replacement pump, a different brand than what i had been using and it fit perfectly and is working better than the original pentair pump and much less expensive.
Thank you so much for the thoughtful review! We're thrilled our team could help you find the perfect replacement pump and that it’s performing even better than your previous one. We appreciate your trust in us and are always here to help with future pool needs!
Sorry for the delay for a review, too many life changes going on, but the product I’ve received is perfect.
Thank you so much for taking the time to share your experience, especially with everything you have going on! We’re so glad to hear your product arrived in perfect condition and that you’re happy with your order. Wishing you all the best with the life changes ahead and thank you for choosing Pool Supply Unlimited!
We really appreciate your 5-star review! Our team works hard to provide excellent service, and it’s great to know we delivered. Thanks for choosing Pool Supply Unlimited!
good communication regarding status of order
Thank you for your review! We’re glad our communication kept you updated throughout your order. We appreciate your trust in us and look forward to helping with your pool needs again.
Easily found parts I needed and received it quick.
We’re so happy to hear you found the parts you needed quickly and that your order arrived fast! Thanks for choosing Pool Supply Unlimited, we’re always here when you need us.
The equipment was destroyed in transit. The Glacier pool cooler had an extra pump inside the cooler that was not listed in the installation instructions. We did not need to order the pump that we ordered from you because the second pump inside the cooler was large enough to move the water to the pool. None of this was your fault except, you should know the product better to tell us not to order another pump.
Thank you for sharing your experience. We're very sorry to hear about the condition of your order upon arrival and the confusion regarding the additional pump in the Glacier pool cooler. While shipping damage is unfortunately out of our control, we completely understand your frustration and appreciate your feedback about the product details. We’ll review this information with the manufacturer to help ensure our product listings and recommendations are as accurate and helpful as possible. Our customer service team would also be happy to assist you directly to make this right.
Order arrived in excellent condition as expected and was delivered in a timely manner.
Thank you for the kind words! We’re glad your order arrived on time and in great condition. We appreciate your support and look forward to serving you again soon.
Had a leaky cell and replacement was sent out quickly . Working perfect . Thank you
Thank you for sharing your experience! We’re glad we could get your replacement cell out quickly and that it’s working perfectly for you. We appreciate your trust in us!
We’re happy to hear you had a fast and professional experience with us! Thank you for your kind words and 5-star rating.
Thank you for the wonderful review! We’re thrilled you found our service and communication excellent, it means a lot to our team.
We’re happy to hear you had a great experience with both our service and pricing. Thank you for the 5 stars!
Product, cost, and delivery time met my expectations.
Thank you for your feedback! We’re so glad the product, cost, and delivery time met your expectations. We appreciate you choosing Pool Supply Unlimited!
No issues with shipping or the product. Worked great.
Thank you for the 5-star review! We’re so glad to hear your order arrived smoothly and the product worked as expected. We appreciate your support and look forward to helping you again in the future!
Thank you for your review! We’re happy to hear you were pleased with both the pricing and service. We’ll keep striving to earn that fifth star next time!
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