Since 2004, PORTERO has been the best source of pre-owned luxury handbags, watches, jewelry and accessories online. We provide our members with access to exclusive brands such as Hermès, Chanel, Cartier, Rolex, Van Cleef & Arpels and more.
Portero (portero.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 76% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 65% of negative reviews. Last updated 2026-09-07.
This was my second purchase from Portero and will not be my last. My only complaint is that I wish the shipping was faster so I could wear my purchase sooner.
Hi Erin we are so happy you have made a 2nd Purchase with Portero ! we are always trying to look at ways in improving Shipping speeds and will take your comments onboard come back and visit us soon very best The Portero Team
The Chanel bag I purchased was exactly as described; I am over the moon to have it!
we are so happy you love the Chanel Purse Tracey! we strive to describe all luxury items on Portero accurately so our customers dont have any unpleasant suprises we hope you come back and visit portero soon very best The Portero Team
Purse great. Original box torn. Waiting for new Hermes box.
Hi Stan and thank you for your review i am aware that we shipped the new box lid out to you and Hopefully you have received it this week! we apologize for the torn lid that was sent to you and hope you will come back and shop again on Portero.com very best The Portero Team
Beautiful bag!!! Thank you!!!
Hi Jen and thank you for your review! we are so happy you love the bag! come back and visit us soon very best The Portero Team
My Chanel purse was more then I expected. The pictures are nice but it was nicer then Imagined. Thank you, marie
Hi Marie and thanks for taking the time to write a review we are so happy you had a nice experience shopping on portero! please come back and visit us soon ! very best The Portero Team
Love the bag! Thankyou
We are thrilled to hear you love your bag. We hope we can help you in the future! Sincerely, The Portero Team
Every time i buy things from Portero the service is excellent. I cannot find one thing to complain about. Everyone working there is very professional and most importantly the quality of the things you buy is superb!!!
Dear Nadia, We love having you as a customer. You are a delight and thank you for being loyal to Portero. We look forward to helping you in the future. Our very best, The Portero Team
Thanks . As it shown in excellent condition and it arrives on time
We hope you shop with us again! Sincerely, The Portero Team
I was very satisfied with my purchase. I will continue to shop with Portero for my luxury items. Thank you Portero for being true to your word. The delivery time was awesome as well. You have a new customer in me.
Dear E. Rob, Thank you for the kind words and for being a new customer! We look forward to your next visit. Sincerely, The Portero Team
The customer service is not accurate in giving information about the origin of the bag I purchased, I was disappointed when I found that out when I received the bag and of course it's no returned.
Dear Customer, We are sorry that you don't feel that you received accurate information. Our customer service team are very knowledgable and we pride ourselves on accuracy and good service. We hope you would order from us again in the future and we will make sure you have a better experience. Sincerely, The Portero Team
The arrival of my handbag was quick, and the shipment occurred over a two day period. The condition of the handbag is in excellent condition. The company exceeded my expectations!
Dear Denese, We are glad to hear that we exceeded your expectations! We aim to please and look forward to your next visit. Sincerely, The Portero Team
Beautiful! Service was great!
We are thrilled to hear you were happy with your item and the service. We look forward to you shopping with us again! Sincerely, The Portero Team
Called regarding shipping option and was told that they will take care of my preference to pick up the package at a UPS location since I couldn't be home for the package but they never did. I ended up have the take half day off so I wouldn't miss the last delivery attempt.
Dear Customer, We are sorry to hear about the misunderstanding as it is our policy which is clearly stated on the website that we require a direct signature. This is due to the high value of the items and is for your protection as well as ours. We hope you will shop with us again. Sincerely, The Portero Team
Very good quality and timely delivery. Had a question, asked and had a response in a few minutes.
Dear AZ, We are happy to know we provided good service to you and we hope you will shop with us again in the future. Thank you, The Portero Team
It's now over one working week since I place the order, not yet processed, or shipped, and no one has been in touch. Very nice listings and a range of wonderful collectables.
Dear Portero Customer, Your item was ordered on a Friday and shipped the next business day on a Monday via standard ground shipping. We apologize if you did not receive an automated email with the tracking information. Occasionally these can be caught by your spam filter. We are showing that the item has been delivered, so please let us know if you have any further questions or problems. Thanks again for your order. Thank you, The Portero Team
I have purchased two pieces from Portero. One I kept, one I returned. Both transactions were easy and worry free. The items were exactly as described and in excellent condition.
Dear Kerry, Thanks so much for your order! We are happy to hear that the items were as described and that you had worry free transactions! We look forward to helping you find that next, perfect item. All the best, The Portero Team
I enjoy shopping at Portero. I trust them to have authentic products.
Dear Jill, Thank you for your kind review! We stake our reputation on the authenticity of our products and we are glad to hear that we have your trust. We look forward to your next visit! Thanks again, The Portero Team
I have purchased several items on Portero and have always been pleased. The products come as promised and in the condition specified. I would recommend them for any future luxury item purchase!
Dear Bo, Thank you for the kind review and your repeat business. We are thrilled that you have been pleased with all your purchases. We look forward to helping you find that next great luxury purchase. All the best, The Portero Team
excellent service. love ,love my crossbody Prada bag...I can wait to used it everyday to work. Portero.com, I definitely recommend to my family and friends. amazing
Dear Portero Customer, Wonderful! We are thrilled that you love your Prada bag. Thank you for recommending us to your friends and family. We recognize the level of trust it takes for you to recommend us and we can't wait to thrill them too! All the best, The Portero Team
Fast shipping .. great bag.. looks brand new!! Will shop here again!!
Dear Portero Customer, Thanks for your order and we are thrilled to hear that you will shop with us again. Thanks again, The Portero Team
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