Since 2004, PORTERO has been the best source of pre-owned luxury handbags, watches, jewelry and accessories online. We provide our members with access to exclusive brands such as Hermès, Chanel, Cartier, Rolex, Van Cleef & Arpels and more.
Portero (portero.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 76% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 65% of negative reviews. Last updated 2026-09-07.
This is my third purchase from Portero. Have been pleased with service.
Dear Portero Customer, Thank you for taking the time to share your thoughts about your experiences with Portero. We are glad to hear that you have been pleased with our service. We hope you will shop with us for a 4th time. Our best, The Portero Team
I am very satisfied with the experience at Portero because the communication was very good and the purchase was excellent in quality. I would recommend Portero to everyone!
Dear Eric Duffy, Thank you for shopping with us! We hope you'll come shop with us again! Our best, The Portero Team
Thank you for my beautiful little pendant that arrived so quickly - this isn’t a complaint just an FYI email. The item was well packed and despite being clipped up the chain became tangled around all the little briolites. As it’s a very fine chain I had to take it to my jeweller to unravel which he did with no charge but perhaps a better system for keeping chains separate from tangly dangly bits might be a good idea. Thanks again I just love it,
Dear Portero Customer, Thank you for shopping with us! We appreciate your thoughtful feedback and will be sure to pass it along to our shipping managers. We are very pleased to hear that you love your new pendant! All our best, The Portero Team
The items I purchased were exactly as stated. I was extremely pleased.
Dear Abrianna, Thank you for your purchase. We are thrilled that you were pleased with your order. We hope you will shop with us again! Sincerely, The Portero Team
I was told after I bought and paid for my item that it was no longer available How do you manage inventory ?
Dear Customer, Thank you for your recent purchase at Portero.com. We sincerely apologize for the inconvenience you were caused due to the item being unavailable. Portero functions like an online marketplace, where trusted vendors from around the world have the opportunity to sell their items. Therefore, this means that there is a chance the same item can be sold on other platforms. We strive to update our inventory as soon as possible so our customers do not face this issue. Unfortunately, in this case this item was purchased around the same time before the inventory was updated. We would like to offer you a gift card for the difficulty this has caused. We hope you will consider shopping with Portero in the future. Portero Customer Care
The handling of their sales is absolutely not acceptable. We placed an order for an available product (a pre-owed Louis Vuitton handbag). The transaction went through as our credit card was charged immediately, the product listing was then put as “sold”, and we thought we are going to get it in one to two weeks. Wrong, but wait, there is more! Four days later as we haven’t heard from them, we decided to drop them a note asking for status. A Customer Service person responded within a couple of hours to tell us that the delay was due to a long holiday weekend, but our order will be processed and we should expect the product will be shipped the next day or so. We thanked them for the information, but that is not all! A few hour later we were contacted via email again but this time they told us that the product was sold to someone else over the weekend and they went ahead and gave us back the credit. How could this happen when an earlier email said they don’t work on the holiday weekend? This has been our first purchase experience with Potero and it will be our last. Why is it a big deal to us? It is about the lack of reliability and honesty. Thanks for reading our feedback.
Dear Baumon, Thank you for your recent purchase with Portero. We truly appreciate your business and are extremely sorry to hear that you were unsatisfied with your experience. Portero is an online marketplace where trusted vendors from all over the world have the opportunity to list their products. Although a rare occurrence, sometimes items sell on other platforms. Unfortunately, due to the long weekend, there were delays in receiving confirmation that this item had sold. Please note, we never charge our customers before verifying if the item is available. We sincerely apologize for the inconvenience this has caused. We value our customers and strive to resolve any issues. Our offer for a Portero.com gift card still stands and we truly hope you will consider shopping with us again. Sincerely, Portero Customer Care
I've ❤️ Everything I have purchased from You all but this last bag I just received a Chanel bag it smells so musty and I'm very disappointed 😔!
Dear Elizabeth, We truly appreciate you being a loyal customer. While we are glad to hear that you have loved all your past purchases, we are extremely sorry to hear that you were unsatisfied with the Chanel bag. Portero takes pride in our customer service as we do our best to assure our customers are happy with their purchases. This item carries a seven day return policy. If you would like, we would be happy to process the return for you. Our customer care team will reach out to you in order to resolve this matter. All the Best, The Portero Team
Dear Portero Customer, Thank you for your order. Unfortunately, as is often the case with international shipments, your item is delayed in customs in your country. This is unfortunately, beyond our control. Our customer service team has been in touch with you with information on the next steps. Best, The Portero Team
A good website with relatively good price
Dear Yomi, Thank you for shopping with us! We hope you enjoy your purchase and come back again! Best, The Portero Team
So sad that these guys closed. They were the best marketplace. Great stuff from the best sellers of Hermes.
Dear Lana, Thank you for your review! We are thrilled that you are happy with your new Birkin. We look forward to helping you find your next Birkin hassle-free! All the Best, The Portero Team
The bags I received smell like mildew and I have not been able to get rid of the smell.
Dear Kmcphee, We are sorry to hear that you're having an issue with your bags! Our customer care team will be in touch with you. All the best, The Portero Team
Great experience. I had a little trouble with the delivery time frame was not what I had selected and paid for but it was corrected immediately and the item was delivered on time.
Dear Portero Customer, We are glad to hear that you got your item on time! Thank you for the great review. We look forward to helping you again. Best, The Portero Team
At first, I was skeptical about buying authentic handbags from an online dealer. Anyway, I tried it and I loved it. I bought the Louis Vuitton handbag black Epi ( Pristine) , however online it states it would come in the original box but it did not. It came with the dust bag and the authentic tags, then 3 weeks later I brought the LV Epi Wallet(Pristine.) It came with the box, dust bag and authentic tags. I love Portero. I will continue to buy my handbags from this company.
Dear DeeDee, We are thrilled to hear that you loved our site. We look forward to helping you find your next purchase! Best, The Portero Team
Second purchase. Excellent
Dear Portero Customer, We are so happy that you decided to purchase with us again. Thank you! So glad everything met your expectations. All the best, The Portero Team
Porteo offers excellent service. They are always willing to answer any questions. Their delivery is remarkably swift. Porteo uses FedEx to bring items to Canada. My mistake was not knowing I could cover the Customs and Duties prior to delivery. I consider this is another plus for Porteo for using FedEx to assist Canadian clients. Each and every item I've ever ordered has been exactly as shown. They are indeed a Five-Star company. Glendene English, Toronto, Canada
Dear Glendene, Thank you for the excellent review! We are happy that we were able to meet your expectations. We look forward to meeting them again in the future. All the best, The Portero Team
I have purchased 2 Chanel bags and an Alexander McQueen bag from Portero and I am very happy with the transaction and the quality/authenticity of the bags.
Dear Jarrod, We are so happy to hear that you are happy with your bags! We love it when our customers are thrilled by their new purchases. Please shop with us again! Best wishes, The Portero Team
I have purchased many bags through Portero. All have arrived in a timely matter. Service is always top notch and bags are always in prime condition. I know I can trust the Portero rating system.
Dear RTK, Thank you for your continued business and for this great review. We are very glad to hear that you can trust our site, thanks for trusting us! All the best, The Portero Team
I wish you would have used better packaging.
Dear Portero Customer, Thank you for your feedback! We hope you will return to us in the future. All the best, The Portero Team
Excellent service. Beautiful scarf.
Dear Jane, So glad to hear that you like the scarf that you ordered. We look forward to helping you find more beautiful things. Best, The Portero Team
Better than described!!!! Perfect for size and travel
Dear Sue, We are thrilled to hear that your item was better than described. We aim to exceed expectations at Portero. Please shop with us again! Sincerely, The Portero Team
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