Love them ...
Love them .... awesome quality .... delivers fast
Reply from Portero2017-07-31
Dear Portero Customer, Thanks for your great review! We love having you as a customer. Sincerely, The Portero Team
About Portero
Data updated- Website
- portero.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 65% (11/17)
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About this business
Since 2004, PORTERO has been the best source of pre-owned luxury handbags, watches, jewelry and accessories online. We provide our members with access to exclusive brands such as Hermès, Chanel, Cartier, Rolex, Van Cleef & Arpels and more.
Is Portero legit?
Portero (portero.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 76% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 65% of negative reviews. Last updated 2026-09-07.
What people say
Getting "The" Bag
Getting the bag was a little bit of a hassle. Also I had to pay a customs fee. Lastly I wish that the description was in more detail. My bag smells. I think I just have to air it out.
Reply from Portero2017-08-09
Dear Portero Customer, Sometimes bags that are pre-owned, vintage, or have been stored can get a slight musty smell. Please contact our customer service team ([email protected]) and they can give you some ideas that might help! Thanks, The Portero Team
The shipping process takes too longshipping
The shipping process takes too long
Reply from Portero2017-07-31
Dear Portero Customer, Thank you for your order! Your order was shipped the next business day and delivered in three business days which is standard for our order processing and ground shipping. For future orders we do offer 2 day and overnight shipping if you need it faster. We look forward to your next visit! All the best, The Portero Team
delivery can be quicker
delivery can be quicker, anyway the bag quality is good :)
Reply from Portero2017-08-09
Dear Miss Ching, Thanks for your great review! We are glad you've been satisfied with the quality of our products. On select items upgraded shipping is available for 2 day and overnight deliveries! All the best, The Portero Team
True to words
True to words! Great items!
Reply from Portero2017-07-21
Dear Patricia, Thank you for your great review! We are thrilled that you are enjoying your items. All the best, The Portero Team
Item(s) arrived exactly as shown and …
Item(s) arrived exactly as shown and described. I requested expedited shipping, and that was done as well. Love the AFFIRM payment option. Will definitely visit the website again around Christmas time for gifts.
Reply from Portero2017-08-09
Dear Portero Customer, We are so happy that you had a great experience! We look forward to helping you find a gift for everyone on your list! Best, The Portero Team
Great service
Great product review, and very accurate description of item. They shipped the product immediately and worked with me to resolve my issues with UPS delivery "totally not their fault" Thrilled with their customer service and would definitely buy again.
Happy with my order however
Happy with my order however, the pucture should be post too big. Its really confusing for the sizes. Plus the company didn't take accept for return or store credit.
Reply from Portero2017-07-21
Dear Portero Customer, We are glad you are enjoying your order! Thank you for bringing these issues to our attention and we will work to address them. All the best, The Portero Team
This bag is BRAND NEW
This bag is BRAND NEW! I absolutely love it!
Reply from Portero2017-07-18
Dear Lindsay, We are thrilled that you love your bag! Thank you for shopping with us and we hope you shop with us again! Sincerely, The Portero Team
I love my purchase
I love my purchase. It could have come in a box and the communication about shipping could have been better but I love the piece.
Reply from Portero2017-07-18
Dear M. Olivaz, We are glad that you love your purchase. Thank you for your notes about the box and shipping, we will look into this. We hope you will shop with us again. All the best, The Portero Team
I order a product that I never received.....
I order a product that I never received. I've emailed Potrero multipal times and not one person has gotten in touch with me. This isn't the way any respectable business would be run. I'm truly disappointed.
Reply from Portero2017-07-21
Dear customer, In order to protect all of our customers, all orders are vetted by a third party risk company. Unfortunately this order was flagged as fraudulent and was not approved due to multiple mismatches and flags. We did not receive any phone calls or emails from you regarding this issue and we did reach out to you to ask for clarification. If this is indeed an error please contact us and we can provide alternate payment methods and we would be happy to ship this item to you. This is a business rule for the protection of both Portero and our valued customers. Thank you for your understanding, The Portero Team
You didn't do a good job
Hello, My order number was #100040826. This is a very sad thing to me,because I prepared to give it to my mom as her birthday gift, but I don't have enough time to buy a perfect gift to my mom. I feel upset now, I can't accept the reason that you said. First, it took almost a whole week, and you just cancel it with a unreasonable reason. Second, when I saw and ordered it, It was available to buy it, your staffs didn't change the status of the bracelet in time. Third, I wasted almost a whole week to wait it, but you didn't tell me that it was canceled in time. Now, I don't have time to buy a perfect gift to my mom! I don't accept the reason that you didn't do a good work. So please answer me and give me a good result. Thank you
This has been my second purchase and I …
This has been my second purchase and I have never been disappointed! Delivery time has been amazing considering I live on the Westcoast. I will surely continue doing business with Portero and have already recommended them to friends. Great shopping experience!
Reply from Portero2017-07-07
Dear Elsie, Thank you so much for returning to shop with us! We are thrilled that you've had good experiences. Thank you for your continued business and referring us to your friends. All the best, The Portero Team
Super easy and straightforward
Super easy and straightforward. One star short for never sending the tracking information.
Reply from Portero2017-07-07
Dear SB, Thank you for the review! We're glad you had a good experience. We look forward to working with you again in the future! Best, The Portero Team
Celine trio in glacier
Bag is authentic, as described and reasonably priced. Shipping was fast, too. Very pleased with my purchase and wouldn't hesitate to buy from Portero again. I'm sure I will.
Reply from Portero2017-06-22
Dear Portero Customer, Thank you so much for your kind words! We look forward to your next visit. Sincerely, The Portero Team
Louis Vuitton Trocadero 27"
The handbag's codition was described perfectly and the pictures matched the current confition of the handbag when recived. Purchase was easy and delivey was pretty quick considering the habdbag came from overseas. This was my second purchase and I will definitely continue to purchase at Portero!
Reply from Portero2017-06-22
Dear L Diaz, We are thrilled to hear that you like your purchase and will continue to purchase in the future. Thanks for your kind words. All the best, The Portero Team
Ordered over the phone
Ordered over the phone. Friendly and efficient service. Products arrived in a matter of days.
Reply from Portero2017-06-22
Dear Deborah, We are glad your products arrived in a timely manner and that you were happy with your experience. We look forward to helping you again! Thanks, The Portero Team
Excellent quality and service
Reply from Portero2017-06-15
Dear Cindy Hufffman, Thank you so much for shopping with Portero! We're always striving for top tier product quality and customer service. We appreciate your compliment! All our best, The Portero Team
I purchased the Gucci Soho bag last …
I purchased the Gucci Soho bag last Monday 6/5/2017 & was under the impression that everything was good. I received an email on 6/6 stating that the bag was already sold. I was livid. That should NEVER happen. It cost me big time as my card still had a hold on it a full 24 hours later. And all I got was an 'oh we're sorry.'
Reply from Portero2017-06-13
Dear Tony, Thank you for your recent purchase at Portero.com. We sincerely apologize for the inconvenience you were caused due to the Gucci Soho bag being unavailable. Portero functions like an online marketplace, where trusted vendors from around the world have the opportunity to sell their items. Therefore, this means that there is a chance the same item can be sold on other platforms. Although this doesn't occur often, we have had recent complaints with unavailable items. We take these reviews seriously and are in the process of working with our vendors in updating our inventory in a more efficient way. We are doing our best so our costumers will not face this issue in the future. Thank you for taking the time in letting us know about your recent experience. We hope you will give us another chance in the future. Our best, The Portero Team
My item was not available.
Reply from Portero2017-06-13
Dear Portero Customer, Thank you for your recent purchase at Portero.com. We sincerely apologize for any frustration you were caused due to the item being unavailable. Portero is an online marketplace where vendors from all over the world sell their items. Sometimes the same items are sold on multiple platforms. We strive to update our inventory as soon as possible so our customers do not have to face this issue. However, due to the increase in unavailable items lately, we are working with our vendors in updating our inventory. We do not expect this to be an issue in the future. Thank you for bringing this issue to our attention. We hope you will consider shopping with Portero again in the future. Our best, The Portero Team
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