10/10
beautiful jewellery, extremely helpful customer service and care, thank you :)
About Punkyouth
Data updated- Website
- punkyouth.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 100% (6/6)
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About this business
Our founder is an enthusiast of ear stretching culture, embarking on his ear stretching journey in June 2011. At that time, the only available stretching tools in the market were spaced at every 2 millimeters, posing a significant challenge for those seeking to enlarge their ear piercings! Successful stretching often came with bleeding and lengthy recovery periods. To change this situation, he established his own factory and improved the specifications of stretching tools, reducing the increment to every 0.5 millimeters. This innovation made ear stretching safer and faster. After years of relentless promotion, ear stretching became more convenient.About ten years ago, the ear stretching market was characterized by a lack of variety in styles and mediocre quality. As an ear stretching enthusiast, our founder personally designed and wore his creations. From simple acrylic ear plugs to diversified stainless steel ear plugs, we experimented with various materials, including wood, stone, titanium, copper, and even precious metals like gold and silver. We also collaborated with designers from different backgrounds to enrich the market's ear stretching styles. With steadfast commitment and unwavering effort, creativity has deeply ingrained into our DNA. We are dedicated to creating more diverse and rich accessories.
Written by the business, not verified by us.Is Punkyouth legit?
Punkyouth (punkyouth.com) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, frequently sharing their satisfaction with the entire journey. Consumers frequently praise the stunning, unique jewelry pieces and the remarkably beautiful, high-quality packaging that elevates the entire unboxing experience. Support teams are exceptionally responsive, kind, and extremely helpful when assisting customers with sizing mistakes or arranging quick product replacements. However, some reviewers mentioned that delivery times could occasionally be quite long or experienced noticeable shipping delays with their orders. A few people also reported receiving items with minor defects, loose clasps, or experiencing unfortunate issues with broken pieces upon arrival.
Auto-generated from all reviews of this business. For reference only.What people say
Package is said to be delivered to my…
Package is said to be delivered to my adress in my mailbox. Alas when I check my mail box is empty, no package in sight. Since I'm not the first one to wich this occured I fear I just got scammed. First and last time I will order from them. This is ridiculous.
Reply from Punkyouth2026-06-01
Dear Mélanie, we are deeply sorry to hear about the situation you have encountered. We fully understand the frustration and inconvenience caused when a package fails to arrive as scheduled. Please rest assured that we take every customer's feedback very seriously and are committed to helping you resolve this issue. Could you please provide your order number? (You may contact us via email at: [email protected].) We will immediately reach out to the shipping carrier to assist you in tracking down your package. If the package is confirmed lost, we will arrange for a replacement shipment to be sent to you. We apologize once again for any inconvenience this may have caused; we will do our utmost to ensure that you successfully receive your order. Thank you for your understanding and support!
Broken item
Bought items last November for Christmas and one just broke, punkyouth messaged back immediately and offered a replacement. Really good customer service!
Absolutely stunning pieces
I’ve been following this brand for a while and i finally decided to made my first order. I was so excited!! It took longer than expected, but the wait definitely worth it! I bought a few septum clickers and some beautiful tunnels, the details are so amazing and look insane!! The clickers tho are a bit small and details are a bit hard to note, but it’s fine considering i have a small nose and don’t like big jewelry. I wish they had more options as i saw before, i’ll keep an eye on the new arrivals, i’m in love with the brand 😍 OOOH and the packaging, absolutely class, the presentation with the box and the bags, amazing. I can’t wait to order more things from you guys!
reactive customer service and lovely…
reactive customer service and lovely pieces
Well maid jewelry
I ordered 3 septum, well made and detailed,I will definitely buy here again
Beautiful jewellery and amazing…
Beautiful jewellery and amazing customer support. Can only recommend!
10/10 products and designs
10/10 products and designs. Gorgeous, so unique and great prices Also 10/10 customer service. Answered quickly and had a replacement pair of earrings within days. Fantastic company Will definitely be buying from them again
Excellent Company!!!
Amazing company, beautiful, well made jewelry. I originally bought 3 pairs of earrings and loved them so much, I bought 3 more! I'll be a hardcore customer from now on. They do not disappoint. The packaging is even spectacular!!
I placed an order and got the size…
I placed an order and got the size wrong. I contacted them, and although the mistake was mine, they responded quickly and offered a solution. This was my second order, and I will definitely place more because the jewelry is beautiful, high-quality, and their customer service is excellent
Ive ordered two products from them and…
Ive ordered two products from them and the first was spot on and I wear every day. The second had a problem with the clip on the earring. I sent an email explaining the problem and they replied extremely fast. They were incredibly helpful and replaced the faulty product with no fuss.
The customer service was really nice…
The customer service was really nice and answered so quick. I really appreciate it, thank you!
Very understanding staff that…
Very understanding staff that empathized with my situation when I told them I was moving. I was given a refund for earrings I hadn't received due to probably the carrier placing it in the wrong box. Thanks again!
The Customer Service is amazing
The Customer Service is amazing! If you have any questions or concerns, just reach out and they answer you right away and resolve the issue very quickly! I look forward to purchasing more jewelry from punk youth!
Amazing people and quality of products
The quality of the products is amazing and the people are very nice and kind!! I had a small problem with one of the products i ordered and they we’re so nice and professional about it. They helped me and replied really fast to my emails. The customer service is amazing!!
The earings are beautiful and the…
The earings are beautiful and the shipmemt is really Quick.
Nice jewellery. Initial issue with order eventually resolved with free replacement offered and no return of faulty item required.
*EDITED TO ADD BELOW UPDATE*... I'm happy to update that Punkyouth have since sent me a replacement item which I received at the weekend, thank you to their customer service for resolving this. As I provided photos of the faulty item they did not require me to make a return which saved me a lot of hassle. *ORIGINAL REVIEW*... I recently purchased a necklace and two pairs of earrings from Punkyouth. The designs themselves are beautiful, and I’m happy with the earrings, however I’m very disappointed with the quality of the necklace I received. The chain arrived with a noticeable kink/twist in it which prevents it from lying flat when worn. Because it’s such a tight-knit chain, it can’t simply be untwisted or adjusted at home, and it appears to be a manufacturing defect. I emailed the company yesterday, politely explaining the issue and asking for support with a solution, but despite the website stating that responses are provided within 24 hours, I’ve received no reply so far. Unfortunately there doesn’t appear to be any alternative way to contact customer service either. It’s frustrating because the jewellery itself is aesthetically lovely, but the lack of response and inability to resolve what seems to be a genuine fault has left me feeling quite let down and honestly a bit ripped off. I’m hoping this review encourages Punkyouth to get in touch and help resolve the issue, as I’d much rather be able to update this review positively.
Reply from Punkyouth2026-05-18
Dear Ruth, thank you very much for choosing Punkyouth and for taking the time to share your feedback. We are delighted to hear that you are pleased with the earrings, but we sincerely apologize for the issues you encountered with the necklace. We are committed to providing high-quality products, and the situation you described clearly falls short of our standards. We understand the frustration this has caused you and deeply regret the inconvenience. Regarding the delay in our customer service response that you mentioned: if you did not receive a reply within 24 hours, the email may have been blocked or failed to send. We apologize for any inconvenience this may have caused. Please rest assured that we would never intentionally fail to respond to your emails. We highly value your feedback and look forward to resolving this issue to your satisfaction. We have already reached out to you via email and SMS. Thank you again for your understanding and support; we hope to have the opportunity to provide you with even better service in the future.
Excellent alternative jewellery site with good customer service
I’ve now bought multiple pieces from this store and the products have always been excellent quality. I’ve bought from other “alternative” sites and have found the jewellery to be in some cases flimsy and extremely thin material which has bent and broken easily. However Punk Youth stuff is always good quality and robust. I’ve dealt with customer services several times and they’ve always been extremely helpful and have resolved my issues incredibly quickly which is impressive when I’m in a different time zone to them! Even the marketing emails aren’t as numerous as many other companies and I do appreciate them as some pieces sell out very quickly after being released. Overall an excellent company who make excellent jewellery and provide great customer service. I recommend them to friends also
Fantastic quality,great customer service
Fantastic quality, beautiful designs and when I faced an issue with the clicker not working on one of the earrings,the customer service team were very quick to respond and send another pair of earrings.
Great customer service
I had an issue with an item I’d received and upon getting in touch with Customer Service, they arranged a replacement very quickly. Thank you!
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