Rail Ninja

Dear Customer, Thank you for leaving your review. We’re committed to assisting our travelers and want to help resolve your issue. To do so, could you please provide your order number or trip details? This will help us look into your case and find the best solution for you.

Dear Marianne, Thank you for your review. We’re sorry to hear that you missed the information on our homepage. If you need any assistance, please don’t hesitate to contact our support team.

Dear Customer, Thank you for your review. We’re sorry to hear about the issues you faced with your booking. Please be assured that any changes made were not intentional but occurred unexpectedly to ensure your travel plans could proceed. Prices can be dynamic, and if your booking was made at the last minute, we apologize for having to offer alternative options. Our support team is ready to assist you as soon as you provide your order details.

Dear Traveller, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the inconvenience you experienced and appreciate the opportunity to address it. Please rest assured that Rail Ninja always aims to provide the best available seats at the time of booking. In cases where seat assignments do not meet expectations, this can often be due to a few common factors. For example, if the booking was placed less than 60 days before departure, it’s possible that the most desirable seats had already been taken by early planners. Alternatively, if no seat preferences were specified during the booking process, the system may have assigned seats automatically from the remaining available options. We genuinely regret any frustration this may have caused. It was certainly not our intention, and we are committed to assisting you further. If you could kindly share your booking details, we’ll be happy to look into this and see how we can help.

Dear Traveler, Thank you for sharing your feedback. We're genuinely sorry to hear that your train ride did not meet your expectations. We’ve reviewed our records but couldn’t locate your booking, so it’s difficult to confirm the exact route or service you experienced. Rail Ninja operates as an international booking platform and relies on schedules and service classifications provided directly by the rail operators. What’s referred to as an “express” train may vary from country to country, sometimes it simply means fewer stops compared to regional trains, not necessarily high-speed service. We understand that some experiences may feel different from what one is used to, but that’s part of the adventure. Language barriers, and cultural peculiarities are not signs of poor service, but a sign of how much our world can surprise us.

Dear Véronique, Thank you for your reply. I’m glad to let you know that your refund has been processed. We truly hope this resolves the matter for you, and it would mean a lot to us to see your positive feedback.

Dear James, Thank you for your review. We’re sorry we weren’t able to secure seats for your preferred train at this time. Please rest assured that our team is working hard to provide high-quality service and find the best possible solution for you. We kindly ask for your patience while we continue communicating with the rail carriers and our partners to confirm the expected date for seat reservation. Thank you for your understanding.

Dear Traveller, Thank you for your review. We’d be glad to assist, and hope to become your trusted travel agent. Please share the details of your reservation so we can take a closer look and provide a solution. We also kindly recommend checking your personal account to see whether your booking was made in advance, with tickets scheduled to become available for download at a later date. We look forward to assisting you further.

Dear Sreemukh, Thank you for your review. We’re sorry we were unable to secure tickets for your preferred train. Please note that train schedules are sometimes adjusted by the rail carriers due to weather conditions or necessary maintenance work to ensure passenger safety. We sincerely apologize for the cancellation of your reservation. Rest assured, our team did its best to offer you suitable alternatives. We appreciate your understanding and acceptance of the full refund. If you have any questions regarding the refund, please don’t hesitate to contact us via e-mail or online chat.

Dear Riccardo, Thank you for your review, we truly appreciate you taking the time to share your thoughts with us. You are absolutely right that our prices include certain fees. These help support the convenience of our trip-planning platform, which offers access in more than 15 languages and supports local payment methods that may not be available when booking directly with rail carriers. We value your opinion and hope to serve you again in the future.

Dear Peter, Thank you for your review, we truly appreciate you taking the time to share your thoughts. Our chat bot is just a helpful assistant (you might’ve noticed our logo is a ninja bot 😉), but rest assured that our human support team is always behind the scenes. In fact, a possible solution for your case has already been prepared. Please reach out to us via email or online chat so we can assist you directly.

Dear Claire, Thank you for taking the time to leave your review. Your feedback is extremely valuable to us, as it highlights important areas where we can improve our communication and support. We are truly sorry for any confusion. It sounds like there may have been a misunderstanding regarding the type and direction of your tickets. Rail Ninja is committed to transparency, and the travel direction, date, and departure station are always shown before finalizing the booking. While Rail Ninja provides the option to enter names manually for accuracy, changes after the ticket is issued are generally restricted by the rail operator's rules. We kindly advise double-checking the first and last name fields before confirming your booking, as per the guidelines visible on the website.

Dear Paul, Thank you for taking the time to leave your review. Your thoughts matter to us, and we appreciate your honesty. Rail Ninja operates as an international booking platform that allows customers to reserve seats in advance, often before they are available through national railway websites. Our service fee covers the cost of providing multilingual support, early access, customer service, and secure ticket delivery. We aim to make travel simpler and more reliable. To ensure you always get the best experience, we recommend checking the fare rules and comparing tariff types before payment. You can also reach out to our support team before booking, and they’ll be happy to help you choose the ticket option that fits your plans and budget best.

Dear Douglas, Thank you for your review. We're sorry to hear that, even with a full refund issued, you remain dissatisfied with the service. We appreciate you bringing this to our attention. Feedback like yours helps us identify areas for improvement, and your comments will be taken into careful consideration as we continue working to enhance our customer experience.

Dear Allison, Thank you for your review. We hope you had sufficient time to make the transfer between train stations, as the connection details were provided in your ticket. If you have any questions or need further assistance, please don’t hesitate to reach out to our support team.

Dear Michael, Thank you for your review. Please note that Rail Ninja is not affiliated with or representing the rail carrier - this information is clearly stated on our homepage. We’re sorry to hear that it may have been overlooked. That said, we hope you’ll consider exploring the benefits Rail Ninja offers for planning and booking international train journeys. If you have any questions or need assistance in the future, please contact our support team via e-mail or online chat.

Dear Euan, Thank you for your review. We're sorry to hear about your disappointment with Rail Ninja. Please allow us to clarify that the initial booking was canceled due to the lack of response regarding the alternative options we proposed. Due to track works and schedule changes on the rail carrier’s side, our team proactively searched for alternative solutions to ensure you could still travel on your intended date. We regret that your reservation was ultimately canceled and want to assure you that there was no intention to cause any inconvenience or frustration. We sincerely apologize for the experience and appreciate your understanding.

Dear Andrew and Louise, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations and that you didn’t find added value in booking through Rail Ninja. While our service fees are clearly displayed at checkout and our pricing remains transparent, we understand that expectations can vary. Our aim is to offer more than just a train ticket - we provide a user-friendly platform that allows travelers to plan and book rail journeys across multiple countries with ease, regardless of language barriers or local payment restrictions. We genuinely hope your trip will go smoothly and comfortably, and we do appreciate the opportunity to learn from your experience. We would be happy to serve you again in the future and show you the benefits our service can offer.

Dear Traveller, Thank you for your review. We’re sorry to hear about your frustration and would like the opportunity to make things right. Please share your order number and trip details so we can locate your reservation and look into a solution for you.

Dear Daniele, Thank you for sharing your feedback. We’d like to kindly point out that the ticket issue date is indicated in your order details. Since we work in cooperation with rail operators, we are required to follow their seat reservation procedures. Your booking has already been submitted to their system, and we’re now waiting for confirmation. For Japanese routes, it’s standard for tickets to be issued 30 days before the travel date. We genuinely appreciate your patience and understanding while the process is being completed.