Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Written by the business, not verified by us.
Is Rail Ninja legit?
Rail Ninja (rail.ninja) has a 3.1 out of 5 rating on OK.one, based on 939 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 593 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Auto-generated from all reviews of this business. For reference only.
I booked the wrong g train, but corrected it one minute later and was charged an extra $100 .
Reply from Rail Ninja2025-06-13
Dear Traveller,
Thank you for your review. Please note that Rail Ninja is contractually obligated to cover service fees with our partners. We're sorry to hear there was an issue with your booking. If you believe a mistake was made, we’ll be happy to take another look. Kindly provide your order number to our support team so we can assist you further.
Madrid Atocha station is terrible - very few seating areas, delayed display of train track assignements, super large crowds, etc., etc.
Reply from Rail Ninja2025-06-13
Dear Traveller,
Thank you for your review. We're sorry to hear that the station did not meet your expectations. However, Madrid's Puerta de Atocha is part of a UNESCO World Heritage Site and is appreciated for its historical and cultural significance.
Please note that Rail Ninja does not manage train stations, but we’d be happy to forward your comments to the relevant authorities. Kindly share your order details so we can assist you further.
I booked my tickets with rail.ninja because RENFE was not offering a train at the same time. I was surprised by the high price but couldn't find another way to get the same ticket so I booked.
A few weeks later, rail.ninja contacted me to say that the train I had booked didn't exist. Quelle surprise! They offered me a ticket for a train I could have booked on RENFE a month earlier for 40 euros less. Of course they did not offer to refund the price difference, so I cancelled. At least they let me do that, but that was only because they sold me a ticket that never existed. They would let me cancel just because I realized that I had unnecessarily overpaid.
Please explain to me what rail.ninja offers that RENFE does not, beyond much higher prices and delayed ticket confirmation.
They would have been much cheaper directly through RENFE but you I couldn't cancel. If I'd booked with RENFE directly I'd have saved money and have tickets by now.
Shortly after posting this review
Reply from Rail Ninja2025-06-13
Dear Luke,
Thank you for leaving your review.
Please be advised that the ticket issue date is stated in your order details. As an intermediary between travelers and rail operators, we are contractually obliged to follow our partners’ seat reservation policies. Your reservation has already been placed in their system, and we are currently awaiting confirmation.
We truly appreciate your patience and understanding in the meantime.
Rail ninja's customer service is non existing if you have any issues with the tickets. They do not refund any modification of tickets if the ticket is not issue properly.
Tickets error was unable to be solved and had to buy a separate ticket from station manually. It was a stressful event due to the time constraints of the arriving train.
Reply from Rail Ninja2025-06-12
Dear Tommi,
Thank you for your review. We're sorry to hear that you're disappointed, but we would like to clarify that the refund was processed on our end, and our support team responded to each of your inquiries. Given this, it’s surprising to see your comment that our customer service is “non-existent.” We always strive to assist promptly and provide transparent updates. If there’s anything further you believe we can clarify or improve, we’re here to help.
We booked First class tickets on Rail Ninja for our trip from Prague to Budapest, six months before our trip.
Once tickets were available Rail Ninja informed us that there were no first class seats available and that we had to choose a different train or accept second class economy seats. Then they tried to get away with not refunding the difference in ticket pricing. They also charge exorbitant fees. Buyer beware.
Reply from Rail Ninja2025-06-05
Dear Paul,
Thank you for taking the time to leave your review. Please rest assured that Rail Ninja’s goal is to provide the train tickets you booked, and we have no intention of sharing misleading information. However, disruptions may occasionally occur due to reasons beyond our control, such as track maintenance by the rail carrier, local construction, natural events, or industrial action. While we understand your frustration, we want to emphasize that the options presented to you were not meant to inconvenience you, but rather to ensure that your travel plans could still go ahead. If the alternatives offered do not meet your needs, you always have the option to request a refund and make separate travel arrangements that better suit your preferences.
If there’s anything else we can assist you with, please don’t hesitate to contact our support team using any of the methods listed on our website.
Eventually got a refund for our rail journey that was cancelled in Portugal due to a rail strike. This was only after I sent a very strong worded email. But it took 21 days before it was dealt with.
Reply from Rail Ninja2025-06-06
Dear Catherine,
Thank you for your review and for confirming the refund. We're glad to hear the funds have reached you.
Please note that the refund processing time depends on the rail carrier, as it involves verifying whether the train was indeed cancelled due to a strike or operated as scheduled. Only after this investigation can the eligibility for a refund be confirmed. While this process can sometimes take longer than 21 days, we're happy it was resolved quickly in your case!
Rail Ninja sold us legitimate train tickets. That's about all I can say good about this shady outfit.
They overcharged us for the tickets by reselling them at an inflated price. We paid $160 for tickets that had an actual cost of £77, or approximately a 50% overcharge. We did not realize this until the tickets arrived as email attachments the day before we were scheduled to travel. Of course by that time it was too late to cancel and book directly with the railroad. This exorbitant fee was not disclosed but was rather baked into their ticket price when we booked. We were not able to select seats through Rail Ninja, just indicate a seat preference. We indicated forward facing with a view. The seats assigned were backward facing without a view, the worst seats in the car, despite many requested seats being available. So, they overcharge, are not transparent, deliberately delay ticket delivery to ensure you are stuck, and provide terrible service. We certainly will not use them in the future.
Further, Rail Ninja replied to say "Throughout the booking process, all ticket prices and service fees are clearly displayed." So, giving them the benefit of the doubt, I checked this statement by booking the same trip again on their site to see how the 50% service fee was disclosed. There was no disclosure that they were selling me a £77 rail ticket for $160. Not even a hint. The only statement available was that the $160 price "includes all fees and taxes". So, "Rip-Off Ninja" is how I'll forever refer to this dubious outfit.
Reply from Rail Ninja2025-06-03
Dear Tim,
Thank you for your review. Please rest assured that Rail Ninja has no intention of providing misleading information. Throughout the booking process, all ticket prices and service fees are clearly displayed. We’re sorry to hear this was missed during your booking, and we encourage customers to carefully review each step before completing payment.
Regarding your seat assignment concerns, customer comfort is a top priority for us. We’d like to clarify that if your seats did not meet expectations, this does not mean Rail Ninja intentionally assigned the “worst seats,” as you mentioned. In some cases, seat selection is restricted by the rail carrier, and in others, available seats may change due to last-minute cancellations or partial route bookings by other travelers.
Unfortunately, we could not locate your reservation based on the nickname provided. If you'd like us to investigate further or assist you directly, please reach out to our support team through any contact method listed on our website.
A change of circumstances meant I had to pivot my travel plans. Popped on Google and the site came up. Booked my ticket and all good. However when I pulled up my ticket, the price was €34 in contrast to the €64 I had paid.
Safe to say I won’t be using the site again.
Reply from Rail Ninja2025-05-28
Dear Lee,
Thank you for your review. We’re sorry to hear about your disappointment and appreciate the opportunity to clarify.
Rail Ninja is designed to assist travelers from around the world in booking train tickets easily, without the challenges of language barriers or limited local payment options. With our extensive experience in travel, we offer more than just a ticket - we provide a convenient trip-planning platform, reliable train carriers, and responsive customer support, all in one place. In contrast, national rail operators typically offer only their own services on their websites. As a gesture of appreciation for choosing us, we’ve prepared a special offer for you. For details, please don’t hesitate to contact our support team via email or live chat.
They display a price, charge you that price and then magically tell you the company changed the time of the train and you have to pay the difference. The time did not change. Why charge me extra for false information.
Reply from Rail Ninja2025-05-21
Dear Nickey,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience. As your review didn’t include specific trip details, we’re currently unable to review your reservation in full or provide a tailored explanation.
Please rest assured that any options we offer are always intended to help you secure your tickets and continue with your travel plans - not to cause confusion. If you could kindly reach out to our support team with the details of your trip, we’ll be happy to take a closer look and do our best to find a suitable solution for you.
After a few months representative to understand and give us feedback, they are working on the predict abilities to make the pricing more accurate.
The actual experience was great, but I would just double check pricing that it’s within range.
Reply from Rail Ninja2025-05-14
Dear Michael,
Thank you for your review, and for providing the details of your order. We truly appreciate your decision to book with Rail Ninja over other platforms - it means a great deal to us.
Please rest assured that when you book through Rail Ninja, you receive more than just a train ticket. The cost of your reservation includes access to our dedicated customer support, thoughtfully curated travel offers, and participation in meaningful sustainability initiatives, including our environmental programs. Your support helps us continue to improve the travel experience while also making a positive impact, and for that, we sincerely thank you.
Quick and easy to book BUT at no point was I advised until end of booking, seats not released by rail company and temp booking only. Rail Ninja then confirmed tickets and seats months later however messed up our seat requests, ended up with disabled seating 3m apart! 😕
Reply from Rail Ninja2025-04-28
Dear Dave,
Thank you for your review. We are sorry to hear about the inconvenience with your seat reservation. However, please be advised that the order number you've provided does is not related to Rail Ninja.
The prices are extortionate. They charged almost double the face value of the ticket for a Korean high-speed train. They also took a very long time to actually confirm the ticket. It would've been easier, and a lot cheaper to just buy the ticket at the station. I can't remember why I ended up using Rail Ninja for this trip (maybe directed via the official Korean Rail site?), but I'll never use them again.
Edit - Because of this review, Rail Ninja got in touch and have refunded the difference between what I paid and the face value of the ticket. This is very much appreciated, so I've added a star to the review, but won't remove it since they should simply not have been operating in this way in the first place. It also doesn't address the fact that they're using slightly underhand methods to direct you to their site, such as having multiple "official" looking web addresses which appear at the top of Google searches. By all means, pay Google to put your website at the top of the page, but don't try and trick customers into thinking they're using an official ticketing channel.
Reply from Rail Ninja2025-04-16
Dear Gavin,
Thank you for taking the time to share your review. We truly value your feedback, as it helps us continue improving our service.
We understand that receiving your tickets promptly is important, and we’re sorry for any inconvenience caused by the delay. As you had placed two separate reservations for the same travel date, our team took extra care to review both bookings to ensure there were no errors and that you would receive the correct tickets for your journey. This verification process took some time, but please be assured that everything was handled accurately on our end.
It’s always our goal to make travel planning as smooth as possible, and we hope to welcome you back again in the future with a seamless experience that meets your expectations.
Rail Ninja is spamming Trust Pilot with 5 Star reviews in an attempt to get their ratings higher. I used Rail Ninja in Greece about a month ago. The website was quite good and I had no problem with booking the ticket I wanted. The issue is with their upcharge; it's ridiculously high. It was over 50% on my ticket. Rail Ninja charged $91 on what was a $55 ticket. (I didn't notice that I could have bought the $55 ticket directly from the Greek railway until after I'd already bought it from Rail Ninja). I've deleted their app and won't use them again.
Reply from Rail Ninja2025-04-08
Dear Eric,
Thank you for your review. Please be advised that Trustpilot accepts reviews exclusively from registered users who have verified their genuine bookings. We would like to reassure you that all feedback shared on Trustpilot is submitted by real travelers who have used our services and appreciate the convenience, reliability, and time-saving benefits that Rail Ninja offers.
Difficult to navigate help is limitedThe help or message is strictly about…
The help or message is strictly about the app very little information otherwise, it created some tense moments as most stations do not have information booths.
In some case you can stop someone who might speak english or french but in Vienna and in Poland its difficult.
Reply from Rail Ninja2025-04-08
Dear Christiane,
Thank you for your review. We understand that traveling in a new country for the first time can sometimes feel overwhelming. That’s why we always recommend arriving at the train station well in advance to ensure a smooth and stress-free journey. We hope your travel experience was enjoyable, and we appreciate you choosing Rail Ninja.
Really misleading experience. Booked a return rail trip between Riga and Vilnius. Their search engine referenced train timings and the e mail confirmation showed train train and stations. When I opened the ticket in the App it was a bus service!.. shoeing half the price I was charged. I thought this was a train not bus app. Very misleading. Cancelled trip and only received 80% refund and lost the cost of my booked tour in Vilnius.
Reply from Rail Ninja2025-04-08
Dear Kevin,
Thank you for your review. We kindly encourage you to refer to the Rail Ninja schedule, where the type of transport is clearly indicated at each step of the booking process for your convenience. Regarding the cancellation policy, please rest assured that our team works diligently to maintain transparent policies, including those related to ticket cancellations. All terms and conditions are available for review prior to purchase, allowing customers to make informed decisions and avoid any potential misunderstandings. We are sorry to hear that you found our service inconvenient, and while we stand by our current procedures, we sincerely appreciate your feedback and remain committed to continuously improving our platform.
I am still waiting to receive 2 tickets I bought a few weeks ago. Order ID: RN-202503-1752496
Madrid to Cadiz on Friday May 23. For Jonathan William Menchin and Shannon Ellen Menchin.
I received the receipt but not the ticket yet.
I have already received a ticket for trains I bought BEFORE I bought the tickets from Madrid to Cadiz.
Can you please check on that and send?
Thank you!
Jonathan
Reply from Rail Ninja2025-04-08
Dear Jonathan,
Thank you for your review. Kindly be advised that seat assignment policies may vary depending on the specific route, and we do our best to provide accurate and relevant information in your personal cabinet. We are pleased to confirm that your ticket reservation was processed successfully and the tickets were sent to you via e-mail. Should you have any questions or require further assistance, please do not hesitate to reach out. We wish you a pleasant and comfortable trip!
Easy booking but problems with seats once on trains
It was incredibly easy to book our train tickets through Rail Ninja. If I was rating the booking experience alone
(and the Rail Ninja app, which is great), I'd give it 5 stars. Unfortunately, though, there were issues with our seats on each train. On each train, Rail Ninja and our train tickets showed us as having assigned seats; however, on each train, other passengers' tickets showed them as also having those exact same seats assigned. And the other passengers' last names were shown on the digital display at those seats on the trains; so when we brought the duplication to the attention of personnel on the train, they told us that the other passengers had been assigned those seats, and we would need to find other unassigned seats.
Reply from Rail Ninja2025-04-02
Dear Marsha,
Thank you for your review. We are grateful to you for your kind words regarding the booking process. Rest assured, Rail Ninja does not have control over the rail carrier's seating policy or overbooking. Sometimes, passengers without seat reservations may take seats assigned to others. In such cases, priority is given to travelers whose tickets indicate those seat numbers.
Kindly share your trip details with our support team so we can take a closer look and assist you with a partial refund.
I had made an error or the system reverted back to March. Within minutes I contacted them to change the date. An honest mistake cost me $300.00 cdn of which $96 was change in fare. That being said, $206 just to make a change in date. It s not like I contacted them weeks later…it was minutes. I was on a chat line for over an hour. With Stacy.Railninja is not transparent with their charges. Be careful booking.
Reply from Rail Ninja2025-03-18
Dear Pauline,
Thank you for your feedback. We’re sorry to hear that this situation was frustrating for you. Your booking was processed in accordance with our Terms and Conditions, and while we understand your concerns, our service fees apply to all bookings and are non-refundable regardless of the reason or timing of the request.
We always aim to provide clear information about pricing and policies before booking, and we appreciate your feedback as we continue improving our service.
We travelled in Sep, and getting this request in Mar. Info for trip from Dublin to Belfast was confusing since no where on the website talked about needing to change to a bus midway. Also, the arriving time did not adjust for the bus and we arrived an hour later than expected. Would travel via the service again, but would do further research since this website did not show all information.
Reply from Rail Ninja2025-03-13
Dear Traveler,
Thank you for your review. Despite multiple attempts, we were unable to locate your booking in our system using the nickname associated with your Trustpilot account. We're sorry to hear that your trip didn’t go as planned and would be happy to take a closer look. Please provide your trip details, and we will do our best to find a suitable solution.
I booked two trips - Berlin-Munich and Munich-Milan. While the first was confirmed almost immediately, the second has not been confirmed even though it was paid for over two weeks ago.
Reply from Rail Ninja2025-03-07
Dear Allan,
Thank you for your review. Please note that international travel, such as your Munich to Milan journey, requires coordination between multiple rail carriers and authorities in different countries. As a result, seat reservations may be confirmed closer to the departure date. We appreciate your patience.
