Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
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Is Rail Ninja legit?
Rail Ninja (rail.ninja) has a 3.1 out of 5 rating on OK.one, based on 939 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 593 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Auto-generated from all reviews of this business. For reference only.
This company is a scam. Charged almost $60 extra for a one way train from barcelona to valencia. Spent 2 hours on the local train and transfered to a bus for over 4 hours, when the tickets said one train the whole way, no bathrooms or bathroom stops. Never use them
Reply from Rail Ninja2025-11-12
Dear Keegan,
We’re sorry to hear about your frustrating experience. We understand that your trip didn’t go as expected, and we sincerely apologize for the inconvenience caused. Your ticket was for a direct train journey indeed, and we were not notified in advance about the bus replacement. We have processed a full refund already. Thank you for your understanding.
This company has very high and unfair markups on the train tickets that they sell. Our tickets were more than double what we would have paid by buying with the local rail operator directly
Reply from Rail Ninja2025-11-11
Thank you for your feedback, David. As a ticket booking company, we offer convenience by providing a streamlined booking process, and the final price reflects our service fees, which cover ticketing, payment processing, and customer support. We strive to make sure our travelers have a smooth experience. Please share your Order ID, and we’d be happy to review the specific details of your booking.
Second time with RailNinja. The first time, I complained about their over pricing. They offered me a refund, if I would,change my review on Trust Pilot
I just booked tickets in Morocco. They charged $29 a seat. The same exact ticket booked locally or online was $7. What a scam
Check before you book
Reply from Rail Ninja2025-11-11
We’re sorry to hear about your frustration with the pricing, Ken. We understand your concerns. The prices you see reflect the service fees that cover ticketing, payment processing, and customer support. Thank you for your feedback, and we hope to improve your experience moving forward.
I couldn’t use my ticket due to undisclosed restrictions on luggage. When I attempted to upgrade my ticket with the rail operator I discovered rail ninja had charged me well above the face value of my ticket, and changes even to add services were not possible. I had to buy a completely new ticket. Rail ninja would not refund me and offered me a $23 USD voucher.
Reply from Rail Ninja2025-11-11
Thank you for your feedback, Kim. We apologize for the inconvenience regarding luggage restrictions. We do provide details about luggage allowances for each specific tariff and class before purchase, and this information is visible when you click on the luggage icon during the booking process. We understand the frustration this caused and have noted your experience to improve communication moving forward.
What a absolute joke this rail system is....bought 2 tickets to go from France to Luzern...Rail Ninja took the funds out right away for out journey yet 24hrs later we still hadn't received our ticket or any information...when I contacted then through the app all they said was sorry that train is no longer available our customer support are awaiting your reply to the email we have sent which they hadn't sent anything so in desperation we had to book a flight as we had no trust in rail ninja..I would recommend people look for other alternatives as rail ninja is not reliable or concerned about your issue
Reply from Rail Ninja2025-11-11
Thank you for sharing your feedback, Tom. We’re sorry for the inconvenience caused. The booking was made less than 24 hours before departure. Our team reached out right away with two alternative options - both with partial refund possibilities. As you preferred not to proceed, we processed a full refund for your order.
We understand how stressful last-minute travel changes can be and appreciate your understanding.
They will sell you tickets that are not actually available, then will refund you only 7 to 14 buisness days later. Takes a long time to get a confirmation, booking with them is a lot of trouble. I would recommend using another company
Reply from Rail Ninja2025-11-11
Thank you for your feedback, Etienne.
Your booking was placed less than 24 hours before departure, and unfortunately, the carrier updated availability shortly after. We offered alternative options, but we’re sorry they didn’t match your plans. The full refund has already been processed on our end immediately. Kindly note that the processing time depends on your bank. We appreciate you taking the time to share your experience and wish you smooth travels ahead.
Was to buy the train ticket from Gothenburg to Stockholm.
Rail Ninja vs Official Swedish train website - 66 EUR PRICE increase.
Check before you buys guys!!!!
Reply from Rail Ninja2025-11-11
Thank you for your feedback, Tom. We’re a ticket booking company, and the service fee covers our ticketing, reservations, credit card transaction fees, currency exchange, third-party technology, and processing costs, as well as customer support in case any changes are needed. Kindly note that the final price may also vary depending on the ticket class and tariff booked.
I downloaded the tickets
The rule says I have to have a paper copy of the ticket. The tickets downloaded to my messages, but did not onto my Apple wallet and I have no means of printing them out.
What should I do?
Reply from Rail Ninja2025-11-10
Thank you for your feedback, Michael. Kindly note that Apple Wallet isn’t supported, but your tickets are available any time in the Rail Ninja App. Enjoy the ride!
2.5x mark up, just try and book from the original provider. Rail ninja provides nothing extra and should not exist: 22000KRW from the main website (korail in our case) -> 54000KRW from rail ninja.
Reply from Rail Ninja2025-11-02
Thanks for sharing your feedback, Tom. Could you please provide your Order ID? We’ll review the details and get back to you.
I had problems booking with my computer and had to resort to do the boking on my phone
Reply from Rail Ninja2025-11-02
Dear Richard,
We’re glad you were still able to complete your booking. Sometimes browser or device settings can cause temporary issues, so switching to another device often helps. We hope everything goes smoothly with your upcoming trip!
Train was dirty and toilets were stinky and dirty.
Reply from Rail Ninja2025-11-02
Thank you for your feedback, Rose.
Sorry about the condition onboard. We’re a ticket-booking service and don’t operate the trains, so onboard cleanliness and facilities are handled by the rail carrier. Wishing you a far more comfortable ride next time.
1 star because you can't give zero.
Booked tickets from Seoul to Busan, received a confirmation email. Shortly after I received and email saying "Please be advised that rail carrier has modified the departure time for your journey".
Contacted Rail Ninja via their web chat, was told the reason I needed to change my booking was the train was sold out.
I asked which reason was it, sold out or rescheduled, got told 'sold out' and the reschedule email was just a 'standard' email.
To make things even worse, I can still book the same train departure NOW on their website, nearly 24 hours after they emailed me saying it was unavailable.
DO NOT USE RAIL NINJA, they lie to you and are untrustworthy.
Reply from Rail Ninja2025-10-31
Thank you for sharing your feedback. To better assist you, could you please provide your order ID so we can look into your case more closely?
Just booked a train ticket between two polish cities and the price charged was three times the actual price of the tickets. AVOID AT ALL COST & BOOK THROUGH REPUTABLE INTERCITY CARRIERS
Reply from Rail Ninja2025-10-31
We’re sorry to hear about your experience, Anna.
We understand your concern regarding the price difference. Please share your Order ID so we can review your booking in detail.
This company charged me £70 commission on £85 total ticket cost …
This company charged me £70 on tickets totally £85. You are only aware of this after you have purchased. I was in a rush so had not had much time to check cost via train providers but when I received my tickets via the app I realised this company are operating in a highly unethical way. I now have to wait 7 days for a refund. How do they get away with this?
Reply from Rail Ninja2025-10-31
Thank you for your feedback, Helen.
We’re sorry for the frustration this caused. The total you paid includes the rail carrier’s fare and our service fee, which covers ticketing, payment processing, currency conversion, and customer support. Refund processing times depend on the bank, though funds often arrive sooner than the stated seven days.
I accidentally booked a ticket for the wrong day. I canceled the ticket within 10 minutes of purchase, however, they only wanted to refund a portion of the price even though no service was rendered.
Reply from Rail Ninja2025-10-31
Thank you for your feedback, James.
According to our records, your message reached us about six minutes after the tickets had already been issued and attached. At that stage, the carrier’s cancellation fee applied automatically. We’re sorry this caused inconvenience and appreciate your understanding.
Different price from purchase price to price shown at the ticket
Reply from Rail Ninja2025-10-31
Thank you for your feedback, Jose!
Kindly note that your checkout total includes our service fee and any currency conversion. That fee covers ticketing and reservations handling, credit-card processing, exchange-rate costs, third-party technology and processing, and traveler support if changes are needed.
Hope you've enjoyed your train ride!
I am updating my previous review of rail.ninja August 2024 and March 2024.
After a year, PR reached out to offer their apologies for my disappointing experience on Germany’s train. I received initially the difference between reserved and non reserved ticket, then a refund of my ticket paid after Customer Service reached out to me several times.
It is satisfactorily resolved. The 3 stars is for taking more than a year to resolve.
Reply from Rail Ninja2025-10-31
Thank you for the update, Laurie. We’re pleased your case has been resolved, including the fare difference and ticket refund. We apologize for the prolonged timeline and appreciate your patience. We have tightened our internal processes to reduce resolution times going forward.
Deceptive service!
They push you to book in advance, but when national carriers open their own sales, there’s no responsiveness.
As a result, they inform you (if they even bother) that your tickets are no longer available.
This leads to losing your hotel bookings at your destination, having to pay for an extra night in the departure city, and additional transfers by taxi or bus from one place to another.
👉 Time and money wasted.
Reply from Rail Ninja2025-10-31
Dear Timothee,
We’re sorry this disrupted your plans. During the holiday period in Korea, train tickets are temporarily available only at stations to prioritize local travelers visiting family. Once that window closes, the remaining seats are released online. We closely monitored availability, and that’s why the tickets couldn’t be issued sooner. Your return tickets have been canceled, and the full refund has been processed. Sorry for the inconvenience caused.
