Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
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Is Rail Ninja legit?
Rail Ninja (rail.ninja) has a 3.1 out of 5 rating on OK.one, based on 939 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 593 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Auto-generated from all reviews of this business. For reference only.
Will Book Tickets at KTX in Person for Future Trips
Booked three sets of tickets for 2. First trip was great because I could print off tickets. Couldn't download second tickets and KTX couldn't find the reservation. Set 3 was also difficult to download, but after 45 minutes of searching, the talented KTX operator found the reservation and we were able to go. CAUTION! Rail Ninja will not refund unused tickets, even if complaint is made before trip. Plan to book tickets at rail station in the future - much less hassle.
Reply from Rail Ninja2023-08-15
Dear Jodee,
Thank you for your review. We are sorry, the tickets can't be canceled after departure because of strcict rules of the Rail Carrier.
Do not hesitate to conatct our support team for further help.
We are still waiting long after the due date- July 27th for our ticket from Oslo to Bergen.
Reply from Rail Ninja2023-08-09
Dear Steven,
Thank you for your review. Please conatct our support team via e-mail or online chat to get more details regarding yoiur booking.
Kind regards,
Rail Ninja
The site is easy to use and the tickets we booked got us from Lisbon to Lagos, no problem. On the way home, however, we booked return tickets at the train station instead and realised that Rail Ninja had charged us more than double the going rate for tickets.
Reply from Rail Ninja2023-08-08
Thank you for your feedback, Dan. We're glad you found our platform easy to use. Rail Ninja aims to offer convenience and a seamless experience for travelers, especially when planning in advance or for busy routes. Ticket prices can fluctuate based on demand, time of booking, and additional services we provide. We appreciate you choosing Rail Ninja for your journey and value your insights 🥷
Our tickets were ready for collection from the kiosk at Belfast station. However, charging 44% commission on each ticket by booking through your website is nothing short of daylight robbery. We didn’t know this until our tickets were printed out. The price on the tickets were £15.99 each and you charged me £23.00. Will definitely not book through your website again.
Reply from Rail Ninja2023-08-08
Dear Karin,
Thank you for taking the time to leave us a review. We greatly appreciate your feedback. However, the price you pay enables us to offer a range of benefits, such as booking and payment options in your preferred language and currency. In addition, our dedicated real human support team is always ready to assist you with your bookings and help you find the right train for your needs. Moreover, we offer many convenient payment methods to ensure a smooth and hassle-free experience. Thanks again for booking with us and providing your feedback, we value it.
I work as a travel agent, and purchased tickets for 4 couples. Two of the 4 receipts had the WRONG name on them. I have receipts with dupe names, but put in separate names and credit cards. Not sure how this works when it comes time for ticketing. Please advise.
Thanks!
Reply from Rail Ninja2023-08-03
Dear Doris,
We are sorry to know you decided to leave a 2-star review first before contacting our support team. We would gladly help you, please contact us via e-mail or online chat.
Kind regards,
Rail Ninja
*BEWARE!!!: YOU CAN'T CHANGE YOUR TICKETS!!**
So I booked two advance first class tickets from Kings Cross to York, not realizing by are non-changeable or non-refundable. I was mistaken on the travel date (completely my fault 🤦♀️) and emailed them to change the date (booked Sept 7 instead of Sept 8). They said they can't because the carrier already assigned the tickets. So I called London North Eastern Railway (on my tickets) who said they had never heart of Rail Ninja and couldn't help me because they are not affiliated with any rail lines. So I'm stuck in the middle with $200 worth of tickets I can't use. Anyone want to buy?
Reply from Rail Ninja2023-08-08
We truly understand your frustration. Our aim is to provide a seamless booking experience. Regarding affiliations, we access various official ticketing systems to offer a broad range of options. If there's any other feedback or concerns, do let us know at [email protected], and we'll see how best we can assist 🥷
Easy to use shame it seems they have system glitches
Like how easy it is to use to find tickets. Pre booked some return tickets, when they became available one leg was a lot more expensive so cancelled it to find alternatives, unfortunately as we had booked a return it cancelled the other leg as well, Annoyingly I managed to re book the tickets using rail ninja at the same original price! No clue what was going on there then but a lot of hassle for nothing in my opinion.
Reply from Rail Ninja2023-08-08
Thank you for your feedback. We're looking into the issue to ensure smoother transactions in the future and appreciate your understanding and patience. 🥷
I tried to book 2 passengers but I faced a lot of difficulties to select fir 2 persons.
Reply from Rail Ninja2023-08-08
hank you for bringing this to our attention. Could you please send more details about the issue you faced to [email protected]? We'd like to assist further.
Still have not received tickets but have received three request to let you know about my experience.
Reply from Rail Ninja2023-08-08
We're sorry for the oversight and understand your concern. Please reach out to us at [email protected], and we'll prioritize getting your tickets sorted immediately. 🥷
I like the quick response, but on the other hand I dislike the more expensive price which you offered me on a later stage.
Reply from Rail Ninja2023-08-08
Thank you for your feedback. We strive for prompt service, and we'll take note of your concerns about pricing to ensure a balanced experience in the future. 🥷
Unable to select specific seats, only the class of seat. Airlines allow you to select your seat why can't you?
Reply from Rail Ninja2023-07-21
Dear valued customer,
Thank you for sharing your review with us. We acknowledge the significance of having a comfortable seat during your train journey, and we strive to provide the best seating options to all our customers. We sincerely apologize if your experience did not meet your expectations in this regard.
Best regards,
Rail Ninja
In Canada, you can reserve a ticket with Rail Ninja just as you can for VIA Rail Canada but the prices are 43 percent higher. I immediately asked for a refund lost $50 or 21 percent. Check carefully what added service Rail Ninja provides over the rail service itself. Note that Rail Ninja has replied to my note on the services they provide to help you decide who to use.
Reply from Rail Ninja2023-07-18
Dear Mark,
Thank you for taking the time to leave us a review. We greatly appreciate your feedback. However, the price you pay enables us to offer a range of benefits, such as booking and payment options in your preferred language and currency. In addition, our dedicated real human support team is always ready to assist you with your bookings and help you find the right train for your needs. Moreover, we offer many convenient payment methods to ensure a smooth and hassle-free experience. Thanks again for booking with us and providing your feedback. We value your business and continuously strive to enhance our services for your satisfaction.
Best regards,
Rail Ninja
It was shocking to discover, when I arrived at the station, that your fee actually DOUBLES THE COST OF MY TICKET! Your service fee is OUTRAGEOUS!
Reply from Rail Ninja2023-07-18
Dear Lorinda,
Thank you for taking the time to leave us a review. We greatly appreciate your feedback. However, the price you pay enables us to offer a range of benefits, such as booking and payment options in your preferred language and currency. In addition, our dedicated real human support team is always ready to assist you with your bookings and help you find the right train for your needs. Moreover, we offer many convenient payment methods to ensure a smooth and hassle-free experience. Thanks again for booking with us and providing your feedback. We value your business and continuously strive to enhance our services for your satisfaction.
Best regards,
Rail Ninja
My train to Porto was cancelled due to the National Rail strike. As I am a resident of Canada I would have had no knowledge of this in advance. The least Rail Ninja could have done was to advise me of the potential for a disruption so I could plan accordingly. Very disappointing service.
Reply from Rail Ninja2023-07-18
Dear Carey,
Thank you for taking the time to write this review. We appreciate your feedback and want to clarify our role as an online ticket-booking platform. While we strive to provide a seamless and convenient booking experience, it's important to note that we are not directly responsible for any incidents or mishaps that may occur during your journey.
In the case of the National Rail strike, disruptions are beyond our control, and we rely on the train operators to keep us informed. However, we understand your frustration and will take your suggestion into account to improve our communication with customers regarding potential disruptions.
Regards,
Rail Ninja
For a train trip in Norway, I checked "Vy" (official train company running the trains) and Rail Ninja for price comparison. 150€ on "Vy" and 262€ on Rail ninja. "Vy" says they can't guarantee a seat and Rail Ninja says "seat reservation with ticket booking". Because I want to be sure to have a seat, I choose Rail Ninja. After payment, I received tickets booked by Rail Ninja on "Vy's" website stating "Free seating" and no seat reservation... Out of curiosity, since booking on "Vy" is fully refundable, I book also with them for 150€. I get the EXACT SAME tickets mentionning "Free seating". So I cancel my trip with Rail Ninja and get only 194€ back (68€ of booking fees??????? (automated tasks by a computer) are not refundable).
So basically, buying directly from the train company actually operating the train was 43% less expensive!!!
What is Rail Ninja added value in there? Answer: ZERO
I gave two stars because the booking is simple and fast but I feel it really deserves one star only.
Reply from Rail Ninja2023-07-18
Dear valued customer,
Thank you for sharing your experience with us. We appreciate your feedback and want to clarify our role as an online ticket-booking platform.
While we strive to provide a seamless and convenient booking experience, it's important to note that seat reservation options depend on rail operators. Some operators offer "free seating," meaning that your seat will be ensured, and you will have the flexibility to choose your own seats on the train.
Our service aims to offer added value beyond price comparison, such as booking and payment options in your preferred language and currency. Additionally, our dedicated real human support team is always ready to assist you with your bookings and help you find the right train for your needs.
Should you have any further inquiries or require assistance, please don't hesitate to reach out to our support team.
Regards,
Rail Ninja
Booked 2 tickets in S Korea. I would have done this on the official Korail site except it was pretty much unusable. Rail Ninja was an easy alternative which worked well. However, the $40 handling charge on what would have been $90 for the tickets, is extortionate. The Ticketmaster of train tickets!
Reply from Rail Ninja2023-07-18
Dear Toon,
Thank you for taking the time to leave us a review. We greatly appreciate your feedback. However, the price you pay enables us to offer a range of benefits, such as booking and payment options in your preferred language and currency. In addition, our dedicated real human support team is always ready to assist you with your bookings and help you find the right train for your needs. Moreover, we offer many convenient payment methods to ensure a smooth and hassle-free experience. Thanks again for booking with us and providing your feedback. We value your business and continuously strive to enhance our services for your satisfaction.
Best regards,
Rail Ninja
It was very simple to book, but the price is over 50% more expensive. 52€ vs 35€
Reply from Rail Ninja2023-07-14
Dear Roger,
Thank you for your reply. We suggest high-quality service, human support and convenient service for booking tickets online. If you need help with your next journey, do not hesitate to contact us.
Kind Regards,
Rail Ninja
Online ticket with request for “window seat - facing each other - face forward”. Of the three requests, both of us facing backwards, one aside the other, and between windows.
One thing is a “semi-flexible” fare, another is not being able to satisfy NOT ONE single request with prior booking.
Choices should be real, and if not met a third more convenient fare should be an option for the passengers.
Reply from Rail Ninja2023-07-14
Dear Mirko!
Thank you for your review. We hope that this particular experience won't spoil your attitude to train journeys. Let me clarify for your that seat preference are not mandatory. Whenever possible we assigned the best seats, but this depends on availability. Next time we advise you to book train tickets in advance. Seat number is limited on the train, in order to reserve the best seats, we recommend our customers book at least 90 days prior to the departure during high tourist season. Our Support team will be happy to assist you to plan your new journey.
We remain at your disposal.
Paid over the price and impossible to get a refund
Update - I did actually find a way on line to request a refund and waiting for this to now come through. So hopefully all ok for this.
Reply from Rail Ninja2023-07-10
Dear valued customer,
Thank you for sharing your review with us. We genuinely value your feedback, and we are committed to addressing any concerns you may have regarding the payment. We will thoroughly investigate the matter to ensure that you have not been charged more than the agreed-upon price initially.
Furthermore, we want to assure you that transparency is important to us. We take great care in providing our customers with accurate booking costs and ensuring that they are fully informed about the final price before proceeding with the reservation. If there have been any discrepancies or misunderstandings, we apologize for the inconvenience caused and will take the necessary steps to rectify the situation. Your satisfaction is our priority, and we appreciate your patience as we resolve this matter for you.
Best Regards
Rail Ninja
