Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
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Is Rail Ninja legit?
Rail Ninja (rail.ninja) has a 3.1 out of 5 rating on OK.one, based on 939 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 593 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes.
However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Auto-generated from all reviews of this business. For reference only.
I ordered a ticket for the Al-Boraq train from Tangier to Casablanca for June 13th. I originally paid $28.00USD for a ticket, but then I got the following email the following day:
"Dear Wesley,
We regret to inform you that your train departure is not possible for reasons outside of our control (overbooking, change of schedule, etc).
We investigated other available options for you and kindly ask you to choose one of them. This offer expires in 20.0 hour(s) from the moment you received this email.
Please note, if you don’t choose any of the options provided, we have to cancel your reservation and proceed with a refund."
When I went to the website, there was only 1 option, and that was to pay $36 for a ticket. I thought I was being forced to buy a $36.00USD which I was okay with, but no, it ended up being $36 in addition to the $28 I had already paid. If I had known that I would have cancelled the previous ticket and bought a different option, but I really needed the ticket and it was for the next day so I didn't want to risk cancelling my ticket in case no more seats were available on that train.
To sum it up, I ended up paying $64 for a one-way ticket valued at $28. Everything else about my travel experience was great so I gave 3 stars.
I would love a refund of $36USD from Rail Ninja if they read this, and I will delete this comment and rating if I get a refund.
Sincerely,
Wesley James
Reply from Rail Ninja2023-07-12
Dear Wesley,
Thank you for taking the time to provide us with your feedback. We truly appreciate it. Allow us to clarify the situation regarding the price change.
We acknowledge that in some instances, the availability of seats can be uncertain, and they can sell out quickly while the purchase is being made. When such a situation occurs, our dedicated reservation team works tirelessly to offer alternative options for your travel plans, while striving to keep any necessary changes to a minimum. However, we must acknowledge that some of these alternative options may involve additional expenses, which we understand can be disappointing.
We want to assure you that we are committed to providing you with the best possible options and the most favorable seat arrangements within the given circumstances. We apologize if this unfortunate situation has had an impact on your overall experience, and we appreciate your understanding as we work diligently to address these challenges.
If you have any further questions or concerns, please feel free to reach out to us directly. We value your feedback and look forward to assisting you with your travel plans.
Kind regards,
Rail Ninja
if you want to get whacked with ridiculously high service charges, Go Rail Ninja! (but you WILL get a ticket)
Reply from Rail Ninja2023-07-10
Dear valued customer,
Thank you for taking the time to leave us a review. We greatly appreciate your feedback. However, the price you pay enables us to offer a range of benefits, such as booking and payment options in your preferred language and currency. In addition, our dedicated real human support team is always ready to assist you with your bookings and help you find the right train for your needs. Moreover, we offer many convenient payment methods to ensure a smooth and hassle-free experience. Thanks again for booking with us and providing your feedback. We value your business and continuously strive to enhance our services for your satisfaction.
Best regards,
Rail Ninja
I wished I had seen other reviews before I came across this website. They show all the seats are available even when the official rail carrier doesn't show the availability. It looks like they do not have any real time connection with the carriers. I paid in USD and they told they will send the seats and they sent cancellation mail and refund initiated mail. Really wasted the time. One good thing is that I received my refund in 5 days. But they also deducted currency conversion fees from Euro to USD. Also they refunded little less than what was originally deducted as per the USD conversion rate that day. Not a good experience. Giving 2 stars because I got my refund back in 5 days.
Reply from Rail Ninja2023-07-07
Dear Simran Raina!
Thank you for your review. We are sorry to hear your ticket order was canceled. We work hard to improve our timetable and look forward to servicing you with your future trips. Kindly note Rail Ninja provides full refund. Authorization fees and exchange rate difference is charged by your bank. Please contact your bank for more details.
Kind regards,
Rail Ninja
I wanted to buy return tickets for us, two of us, but the website doesn’t allow me to make it. Well, once we get on Flåm monthly August 22, I shall pay the rest in NOK rather than keep using the CC. Our Sky Princess says the Flåm Railway tickets (shore excursion tickets) were sold out just in case.
The booking process was fine. However, we chose seats facing each other. Once on the train, they were next to each other. Motion sickness is an issue for one of us. So, traveling backwards the entire way was excruciating.
Reply from Rail Ninja2023-07-06
Dear Sally!
Thank you for your review. We are sorry we did not manage to book the seats according to your preferences. Let me inform that not all the carriers prove car scheme and possibility to choose particular seats. We are sorry it caused discomfort during your trip. But we recommend contacting our support team before making a reservation in order to double check the information and avoid misunderstanding.
We remain at your disposal.
Kind regards,
Rail Ninja
Purchased tickets on Rail Ninja on March 29 and booked 4 reserved first class seats. We booked on RN because we were able to book 90 days out vs VY has 60 day reservations. Rail Ninja come back on May 3 saying the tickets had to be rebooked to a different train. We picked the other time offered by RN only to find out there aren't any reserved seats. Checking on VY, they had the previous train offered with reserved seats at a cheaper price. We contacted Rail Ninja for help and explained we needed reserved seats due to health issues. We were told we would just take whatever seats were available for our party of 4. They did nothing to help our situation but said there was a fee $175 for cancelling. We cancelled, rebooked on VY for the original trip which has assigned seats and it was all cheaper than Rail Ninja. We ended up losing $175 but we finally got the right trip with seats. I have several chats with RailNinja and we didn't get any results. Our fault for not reading their fine print.
Reply from Rail Ninja2023-07-05
Dear Joann,
Thank you for your review.
Your opinion is important to us. And I would like to assure you our customers' comfort is our main priority. You have not provided your order number, but I suppose you mean your tickets Oslo - Flam. Being train ticket company we depend on supplier's offer.
National Railways who serve the route provide regional trains only with free seating option on the route Myrdal - Flam (all passengers can take any vacant seats in the train). For the first part of your journey from Oslo to Myrdal you will have assigned seats, please double check your tickets.
If you have any further questions do not hesitate to contact our support team via e-mail or in online chat.
Kind regards,
Rail Ninja
I recently booked a return train trip between Lisbon and Porto for a very reasonable 88euro. It was quite easy and the website works well. The only complaint is that there was a 39euro processing fee added - more than one of the legs. So make sure you take this into account
refund required contesting charges with credit card company
UPDATE: tried to book tickets but had to change minutes later when I realized my mistake - customer service refused to refund. I contested with my credit card company and won.
Two stars for at least answering their email.
Lesson: buy direct from the train company.
Easy to book tickets. HOWEVER we tried to change the departure time for our first class tickets we were not allowed to do that. At the time of booking we were advised that no changes could be made within 12 hours of departure however our request was well before that. Got no response from the customer service contact we attempted.
The online experience was fine. They were actually very prompt in responding to questions although inflexible on any refunds. In looking at booking with Ninja versus direct with the train company, I believe I paid about $235 for a business class ticket I could have purchased directly for $150. I figured that out right after I made the purchase and was even going to cancel for part of my money, but they would provide no refund of any kind. Shame on me for going with the first sponsored source on Google. Should have done my research.
Updated review 15 04 2023. Having realised the cost of booking through Ninja is a mark up of nearly 100 percent for a service that only costs 1.5 euros in the UK, I will be more careful in the future.
I have to say that the booking process was easy and similar to other ticket providers. I have two comments to make.
First the tickets were issued in Portuguese, a language I am not familiar with. I am surprised that there is no second language on the ticket.
Secondly I have been issued seats 22 and 28. It seems that the two seats are not next to each other but we have no way of checking.
The app/portal provides convenience in terms of being an aggregator and allowing different payment methods. However, the prices listed are heavily surcharged than the actual ticket price. I would urge you avoid making any bookings via rail ninja and make booking directly on the source website.
I booked a ticket in advance for 26 euros, but once ticket was issued, the actual ticket cost was only 9.5 euros.
When you contact the support team about this discrepancy, they say that you agreed to the pricing conditions.
While I agree that they can charge convenience fee, but almost 200% is completely unfair.
After multiple back and forth, I managed to get 5 euros back. However, this overall experience is unwarranted.
I booked 2 rail journeys online. Madrid to Vigo and Porto to Lisbon. The Madrid to Vigo reservation was confirmed and tickets were supposed to be available to download. When I tried to download the PDF tickets there was an error message on the PDF download. I queried this and was told it would be sorted in 1 business day. A week later still no change and a further chasing email with a reply it would be sorted in a week. Subsequently I received a text message saying the tickets were only available at an automated ticket machine at the station. I am not impressed by this.
The 2nd reservation came back with an estimated delivery date 6th May. Who knows what will happen then
They weren't able to provide me tickets I booked through their site. When I asked them about my tickets they told me the carrier hadn't opened sails, even after the tickets became available at the carriers site.
After a couple of weeks I got a message that I need to reschedule or refund because they weren't able to provide me tickets I wanted. When tried to reschedule my booking was cancelled anyway.
It would be better if they had cancelled my booking right away without making me to wait for a few weeks.
Don't recommend the service, it's much easier to find local carrier's site and buy tickets directly.
I booked and paid in February for a trip in August from Prague to Vienna. RN-202302-590433 I still do not have tickets and no one has answered my question of when they will be available.
I am very disappointed with the way, that Rail Ninja Team handled my reservation, for a couple of tickets, that I bought from Malaga to Madrid, for August 8, (Reservation ID: RN-202304-690544).
I paid for the tickets, and via email, during the weekend, Rail Ninja Team, informed me, that they would give me a few hours to make some changes to my reservation and that otherwise, it would be cancelled.
When I saw the email, said reservation, had already been cancelled. I wrote to Rail Ninja Team, and they answered me quickly, (that was good!!!) telling me, that they were going to return my money, but that nothing could be done anymore. I wasted my time and I hope, I don't waste my money. In any case, I no longer have confidence (trust), to make other reservations with (Rail Ninja).!!!
Thanks,
Carlos Arturo Echeverry
When I arrived at Lisbon oriente station my train wasn’t there. Apparently due to a strike. Fortunately they were able to book me on a later train, but I haven’t yet received a refund for the original ticket.
Note this is not a complaint about rail ninja, as the refund will apparently come from the rail company, but I am still waiting for my refund!
I posted a question to Customer Service about a train ticket (I had booked several through Rail Ninja). The email response I received did not tell me which reservation the answer was related to, and now I have to search through my tickets to figure it out. Poor customer service.
