Booked my ticket
Booked my ticket, then that was cancelled for that day. Then I booked for following day and all went perfectly. Awaiting refund for 1st day booking.
About Rail Ninja
Data updated- Website
- rail.ninja
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 593 reviews
- Replies to negative
- 59% (211/358)
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About this business
Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Written by the business, not verified by us.Is Rail Ninja legit?
Rail Ninja (rail.ninja) has a 3.1 out of 5 rating on OK.one, based on 939 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 593 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes. However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Seemless!
seemless!!
We left late from Porto to Tomar and
We left late from Porto to Tomar and your agent, who spoke English, informed us we missed the connecting train but if we went one stop further, a connecting train would take us to Tomar. The agent even made sure we went to the correct platform. We caught the second train, with several other rerouted travelers, right away. We were both really impressed with the competence, care and efficiency and entered Tomar with smiles on out faces
The seat must be select by my self
The seat must be select by my self, not the by Rail Ninja
Great App, Inconsistent Info
I really enjoy this app because it meets most of my reservation needs without having to speak to anyone. However, my most recent experience highlighted some limitations and inconsistencies in customer support. I wanted to increase my reservation from two passengers to three for both the outbound and return trips, but I couldn’t make that change through the app. I initially tried purchasing a separate ticket, but I couldn’t find the return trip, so I reached out through online messaging for help. The first representative told me I would need to purchase a separate ticket, which was exactly what I was already having trouble doing. During a later conversation, another representative offered to send me a payment link to add the passenger. I paid through the link, and when I checked the next day, my reservation had successfully increased from two passengers to three, although there were two separate receipts. I appreciate that the issue was ultimately resolved, but receiving different information made the process more confusing than necessary. Improving the app’s reservation modification options and providing more consistent training for support representatives would make the experience much better. Thank you!
Easy to use
Easy to use, good communication, speedy delivery. A seamless experience
Easy and quick booking
Easy to use
Easy to use. Very reliable.
The process was fast and I found…
The process was fast and I found exactly what I wanted without a hassle.
It was easy and clear
Perfect
Perfect - qiuck and easy
AMAZINGLY EASY.
Booking process is easy and effortless
Booking process is easy and effortless. Highly recommended!
Our ticket prices are double than if we…
Our ticket prices are double than if we would have purchased officially and we are not even seated next to each other. 100% avoid
Easy to book
Easy to book! Thank you
Super easy to use for my first time
Super easy to use for my first time. And I liked that I could pre book tickets in advance. Very good first impression.
It was on line & worked.
Easy to purchase tickets
Easy to purchase tickets. Straightforward process.
When I thought I had made an expensive…
When I thought I had made an expensive mistake, the company reached out to me to attempt to help me with the issue - fortunately, I was mistaken about my error......oh international travel, time and date changes!