The process was efficient in general
The process was efficient in general, but we missed the prompt that would have allowed me to book for two persons, and for going/return, in one single go. The prompt should be more obvious.
About Rail Ninja
Data updated- Website
- rail.ninja
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 593 reviews
- Replies to negative
- 59% (211/358)
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About this business
Rail Ninja transforms how the world books train travel. We facilitate millions of journeys annually for travelers from over 150 countries, exploring more than 50 destinations by rail. Our mission is to elevate your travel experience by securing the best seats on the finest trains, ensuring a seamless and memorable journey.
Written by the business, not verified by us.Is Rail Ninja legit?
Rail Ninja (rail.ninja) has a 3.1 out of 5 rating on OK.one, based on 939 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 59% of negative reviews; 593 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate and allows them to find clear travel options effortlessly. Travelers find the online booking process to be smooth, efficient, and straightforward, enabling them to complete their ticket reservations in just a few minutes. However, some customers also noted that they were charged unexpectedly high fees and steep markups compared to booking directly through the official train operators. Some reviewers were dissatisfied with a perceived lack of transparency regarding service charges and hidden costs discovered after completing their purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Absolutely great.
Rail NInja - Booking Made Easy
Rail NInja made finding and booking train tickets easy and straight forward. There were many train travel time options to choose from. My wife and I love to travel by train and this was so easy to do. Can't wait to use our tickets and explore new places!
Very satisfeid customer
I cannot understand what people are complaining about as I had the best experience with booking my tickets online. And my tickets arrived when I expected it to. Will recommend this site to all my friends
Good experience
Good experience, cost of the train is high!
Everything good except our seats
Everything good except our seats, which appeared to be side by side, were separate. We are an older couple and like to lean on each other. Is there a way we could have requested this?
Website very clear.
Website very clear. Booking system straightforward & efficient.
Web site was easy to navigate and…
Web site was easy to navigate and booking tickets was easy.
Total Rip-off: 480€ charged for 240€ tickets. Reported to CEC Spain
I bought 5 tickets for a trip in Poland. The official price on the PKP Intercity website was 240 EUR, but Rail Ninja charged me 480 EUR! They use misleading websites to make international travelers believe they are booking through the official Polish rail system. They hidden a 100% markup under service fees. I live in Spain and I have already filled an official fraud complaint with my bank (Banco Mediolanum) and the European Consumer Centre (CEC España).
Great company online booking services
booking seats
instructions easy to follow seat class options clear
Very easy to book a train and…
Very easy to book a train and translation to English was very helpful.
Thankyou it is good fun to ride on the…
Thankyou it is good fun to ride on the trains
Wery good
Wery good. Thank you for your working.
Easy to book and also to receive the…
Easy to book and also to receive the tickets on the app. Excellent.
Everything went very well and quickly
Everything went very well and quickly. All was perfect.
You did wonderfully however today my…
You did wonderfully however today my flight was cancelled due to typhoon so I have submitted cancellation for this reservation. Arigato for your easy to navigate site I will certainly use it again. Adios
Everything is fine BUT the tickets are…
Everything is fine BUT the tickets are in Norwegian so I can’t tell if all is good??
Very quick and efficient.
I learned something new that I was not aware of.
I learned something new