Rapid Radios

Thank you so much for your wonderful review! We're thrilled to hear our Customer Support team was able to respond quickly and resolve your issue so efficiently. Providing fast, helpful service is something we take great pride in. Thank you for choosing Rapid Radios. We truly appreciate your support! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear your Rapid Radios have been a valuable communication tool for your crew, especially at remote job sites. We're also glad Hailey was able to quickly resolve your parts issue and get you taken care of. Thank you for choosing Rapid Radios. We truly appreciate your support and are grateful to have you as part of the Rapid Radios family! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear Jared was able to quickly get your account updated and make the ownership transition simple and stress-free. Providing fast, convenient customer support is something we take great pride in, and we'll be sure to share your kind words with him. Thank you for choosing Rapid Radios and for trusting us to help keep your team connected. We truly appreciate your support! -The Rapid Radios Team

Thank you for the great review! We're thrilled to hear you're enjoying your Rapid Radios and had a positive experience with our Customer Support team. We truly appreciate your support! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear your grandchildren have enjoyed your Rapid Radios over the past two years and that you've had such a positive experience with both the radios and our Customer Support team. We're glad our team was able to answer your questions promptly and thoroughly when you decided to renew your service. We truly appreciate your kind words about our commitment to our customers. Thank you for choosing Rapid Radios and for allowing us to be part of your family's adventures. We’re grateful to have you as part of the Rapid Radios family! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear your Rapid Radios have been a great fit for your church safety team and that you've expanded your group with nine additional radios. We're also glad Abigail was able to quickly get everything transferred to your original account and make the process easy for you. It's great to hear the radios worked well for you in rural South Carolina, even where cell service was limited. We'll be sure to share your kind words with Abigail! Thank you for choosing Rapid Radios and for trusting us to help keep your team connected and safe. We truly appreciate your support! -The Rapid Radios Team

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We would like to clarify a few details and work toward a resolution. First, we're unsure what generator you are referring to, as Rapid Radios does not sell generators. If there has been a mix-up with another purchase, we'd be happy to help determine what may have happened. Regarding your radios, we do see that you've been in contact with our Customer Support team. The email address you have been using to contact us does match the email associated with your original order. However, the email address currently associated with your account in our customer portal is different. During one of our previous conversations, a representative asked if you would like us to update the portal email to match your order information, but we never received confirmation to make that change. Because of this mismatch, it has made troubleshooting and managing your radios require further information to assist you further. A member of our team will be reaching out to you directly to help get your portal information updated, review the concerns you've experienced with your radios, and work toward a resolution. We appreciate the opportunity to assist and hope to turn your experience around from a 1-star to a 5-star. -The Rapid Radios Team

Thank you for your wonderful review! We're thrilled to hear Jackie quickly diagnosed the issue and had everything resolved in just a few minutes. We'll be sure to share your kind words with her. Thank you for your support and for choosing Rapid Radios! -The Rapid Radios Team

We're sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns. Rapid Radios do not operate the same way as a typical cell phone. While they utilize LTE infrastructure, they are purpose-built communication devices with commercial-grade hardware and multi-carrier roaming capabilities. Unlike most cell phones that are generally limited to a single carrier, Rapid Radios can utilize AT&T, Verizon, and T-Mobile networks. If one carrier experiences an outage or has limited coverage, the radios can often continue communicating by utilizing another available carrier. This also means there are many locations where a personal cell phone may have little or no service while a Rapid Radio continues to work because another carrier has coverage in that area. While no LTE-based communication device can operate if every cellular network nationwide were completely offline indefinitely, real-world emergencies are typically localized events involving individual carrier outages, network congestion, power outages, or regional infrastructure issues. These are exactly the types of situations our multi-carrier architecture was designed to help overcome. We also wanted to clarify your concern regarding renewals. We're not sure what you mean by needing to purchase new radios if service has not been renewed. Your radios do not need to be replaced if the annual service expires. You are able to renew your service at any time, and once renewed, your radios can be reactivated without purchasing new devices. We would like the opportunity to discuss your concerns further; however, we have multiple customers with the same name in our system and are unable to determine which account belongs to you based on this review alone. We kindly ask that you provide your contact information so a member of our Customer Support team can reach out to you directly, review your concerns, answer any questions you may have, and work toward a resolution. We hope to have the opportunity to turn your 1-star experience into a 5-star one. -The Rapid Radios Team

Thank you so much for your fantastic review! We're thrilled to hear your Rapid Radios have been the reliable communication solution you've been looking for, both between your metal buildings and while traveling throughout North America. It's great to know they've helped you stay connected with your team, even in areas where traditional cell service may be limited. We're also glad our team was able to quickly assist with your speaker replacements and get them sent out right away. Providing fast, hassle-free support is something we take great pride in. Thank you for choosing Rapid Radios and for trusting us to help keep your business connected. We truly appreciate your support! -The Rapid Radios Team

Thank you for your review! We're glad to hear you're pleased with the quality of your Rapid Radios. We appreciate your support and thank you for choosing Rapid Radios! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear that Jared was able to resolve your issues quickly and provide helpful support throughout the process. We'll be sure to share your kind words with him—he'll truly appreciate the recognition. Thank you for choosing Rapid Radios. We truly appreciate your support and are grateful to have you as part of the Rapid Radios family! -The Rapid Radios Team

We're sorry to hear about your disappointment and appreciate the opportunity to clarify. Our radios include the first year of nationwide service at no additional cost. After the first year, service can be renewed for $50 per radio, per year. We advertise that there are no monthly fees, as many comparable services require recurring monthly plans. Information regarding the annual renewal is disclosed throughout our website, including on the product pages, FAQ section, and during checkout. We understand that renewal costs can still come as an unexpected surprise, and we value your feedback. A member of our Customer Support team will be reaching out to you directly to discuss your concerns, work toward a resolution, and answer any questions you may have. We hope to have the opportunity to turn your 1-star experience into a 5-star one. -The Rapid Radios Team

We’re sorry to hear that you’re disappointed with your experience and appreciate the opportunity to address your concerns. Our radios include the first year of nationwide service at no additional cost. After the first year, service can be renewed for $50 per radio, per year. We advertise that there are no monthly fees, as many competing products require monthly service plans. The annual renewal information is disclosed throughout our website, including on the product pages, FAQ section, and during checkout. A representative has reached out to you directly to discuss your concerns and help answer any questions. In the event your contact information has changed, we have also requested your current contact details so we can ensure we're able to connect with you. We value your feedback and hope to have the opportunity to discuss this with you directly and turn your 1-star experience into a 5-star one. -The Rapid Radios Team

Thank you so much for your incredible review! We're thrilled to hear that your Rapid Radios made your road trips even more enjoyable and kept everyone connected, even when you were states apart. It's wonderful to know that all 10 of your grandkids, ranging from ages 6 to 19, were able to use the radios with ease and that you experienced clear communication with no static or dropped connections. We're also glad the radios were ready to use right out of the box and performed well both around town and out on the trails. Hearing that they lived up to your expectations and our advertising truly means a lot to us. Thank you for your support and for choosing Rapid Radios. We look forward to helping you expand your group with even more radios for future adventures! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear that your Rapid Radios are providing clear, reliable communication in hard-to-reach areas. That's exactly the kind of dependable performance we strive to deliver. We're also glad Jackie was able to answer all of your questions and assist you with locating your lost radio. Providing knowledgeable, friendly, and responsive customer support is something we take great pride in, and we'll be sure to share your kind words with Jackie. Thank you for your support and for choosing Rapid Radios. We truly appreciate your recommendation and are grateful to have you as part of the Rapid Radios family! -The Rapid Radios Team

Thank you so much for your wonderful review! We're thrilled to hear that Joshua was able to answer your questions and assist you with reactivating your radios. Providing knowledgeable, friendly, and efficient support is something we take great pride in, and we're glad he was able to make the process easy for you. We'll be sure to share your kind words with Joshua—he'll truly appreciate the recognition. Thank you again for choosing Rapid Radios. We're grateful to have you as part of the Rapid Radios family! -The Rapid Radios Team

We sincerely apologize for your experience and understand how frustrating this has been. After reviewing your account, we do see that you were able to make contact with one of our customer service representatives via email. We apologize for the delay in responding. We have been experiencing a higher-than-normal volume of calls and emails, and while our team is working as quickly as possible to assist every customer, response times have unfortunately been longer than usual. Your representative will be following up with you again today regarding the next steps to get your radios working properly. We are committed to resolving this issue and want to ensure your radios are operating as intended. We appreciate the opportunity to make this right and hope we can turn your 1-star experience into a 5-star one. -The Rapid Radios Team

Thank you so much for your wonderful review, Jim! We're thrilled to hear that Joey provided you with such an exceptional customer service experience. Taking the time to ensure every question is answered and every issue is fully resolved is exactly the level of support we strive to provide. We're so glad her knowledge, patience, and professionalism made such a positive impression. We'll be sure to share your kind words with Joey—she'll truly appreciate the recognition. Team members like her are an important part of what makes Rapid Radios special, and we're grateful to have her on our team. Thank you again for your support and for choosing Rapid Radios. We're honored to have you as part of the Rapid Radios family! -The Rapid Radios Team

We sincerely apologize for the frustration you've experienced, and we appreciate you bringing this to our attention. After looking into your account further, we found that your radios were renewed on the same day we migrated to our new system. During the migration, a small glitch prevented your updated service expiration date from carrying over correctly, which is why you received another renewal notice. We have since corrected your account, updated your service expiration date, and you should no longer receive any additional communications asking you to renew those radios. We also apologize for the long phone wait times. We have recently been experiencing a higher-than-normal volume of calls, and while our team is working hard to assist every customer as quickly as possible, wait times have unfortunately been longer than usual. We did receive your email requesting a callback. Before reaching out, our customer service representative contacted our payment department to verify that your renewal had processed successfully. A representative will be calling you directly to discuss everything with you and answer any remaining questions you may have. We truly appreciate your patience and the opportunity to make this right. We hope we can turn your 1-star experience into a 5-star one. -The Rapid Radios Team